TS 102 577 : 1.1.1

Foreword
Introduction
1 Scope
2 References
   2.1 Normative references
   2.2 Informative references
3 Definitions, symbols and abbreviations
   3.1 Definitions
   3.2 Symbols
   3.3 Abbreviations
4 What is a PIAP?
   4.1 Various types of PIAP
   4.2 Context of use
   4.3 Purpose
   4.4 User categories
   4.5 Tasks
5 Access to the eSociety
   5.1 Policy
   5.2 Design for All
   5.3 Addressing the needs of socially excluded groups
   5.4 Literacy - computer skills
   5.5 Exclusion related to language and culture
   5.6 Areas where guidance is required
6 Sustainability model
   6.1 Introduction
   6.2 Location of the PIAP
   6.3 Combining PIAPs with leisure facilities
   6.4 Combining PIAPs with services of social benefit
   6.5 Offering enhanced PIAP capabilities
   6.6 Funding sources
7 Stakeholders
   7.1 Users
   7.2 PIAP assistants
   7.3 Hardware manufacturers
   7.4 Software providers
   7.5 PIAP operators
   7.6 National policy makers
8 Scenarios
   8.1 Introduction
   8.2 Teleworking
   8.3 A masseur and stress coach with a visual impairment
   8.4 Setup and use of a PIAP in a digitally deprived area
   8.5 Supporting tourists
9 PIAP premises
   9.1 Introduction
   9.2 Finding a PIAP
   9.3 PIAP accessibility
   9.4 Public hotspots
   9.5 Internet kiosks
   9.6 PIAP assistants
10 Hardware and accessories
   10.1 Introduction
   10.2 Computer
   10.3 Screen
   10.4 Keyboard
   10.5 Pointing device
   10.6 Connection of peripherals
   10.7 Printer
   10.8 Camera
   10.9 Buttons and switches
   10.10 Audio
   10.11 Assistive devices
11 Software
   11.1 Range of applications
   11.2 General software recommendations
   11.3 Web browser
   11.4 Settings
   11.5 Adaptability for people with disabilities
   11.6 Time related issues
   11.7 Software accessibility recommendations related to
         hardware devices
   11.8 Software accessibility recommendations related to
         other aspects
12 User registering and payment
   12.1 User registration
   12.2 Payment
   12.3 Ticket
   12.4 Smartcard
   12.5 Payment methods
13 User identification and security
   13.1 Introduction
   13.2 Access control
   13.3 Access to users' data
   13.4 Privacy management
   13.5 Privacy policies
   13.6 Privacy regulations
   13.7 Specific security issues for public hotspots
14 Language and cultural issues
   14.1 General issues
   14.2 PIAP keyboard layouts
   14.3 User profiles
   14.4 Inferred language and cultural preferences
   14.5 Independence of language and cultural preferences
   14.6 Language and cultural capabilities of terminals
         and services
   14.7 Further guidance on language and cultural issues
15 User preferences
   15.1 Overview
   15.2 Categories of settings and preferences
   15.3 Ways of storing user's preferences
   15.4 User profiles
16 Guidance
   16.1 Guidance principles
   16.2 Guidance from PIAP assistants
   16.3 Guidance from printed documentation
   16.4 On-screen guidance
   16.5 Choice of methods to present guidance
   16.6 Sources of help on authoring guidance material
17 Maintenance
   17.1 Motivation
   17.2 Types of maintenance
   17.3 Items to be maintained/monitored
18 The benefits of PIAP terminal enhancements
19 Need for further guidance and standards
   19.1 Keyboard issues
   19.2 PIAP specific guidance and standards
Annex A (normative): Collective table of recommendations
      A.1 PIAP premises
      A.2 Hardware and accessories
      A.3 Software
      A.4 User registering and payment
      A.5 User identification and security
      A.6 Language and cultural issues
      A.7 User preferences
      A.8 Guidance
      A.9 Maintenance
Annex B (informative): Recommendations classified by specific
                       user needs
History

Describes and set out guidance that should be followed by organizations that design or operate PIAPs. A broad definition of PIAPs has been adopted. This definition includes general purpose desktop computers on a desk, Internet/Information kiosks and public hotspots.