TS 102 852 : 1.1.2
Current
The latest, up-to-date edition.
USER GROUP; QUALITY OF ICT SERVICES; ASSESSMENT PROCESS OF THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES
Hardcopy , PDF
English
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Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
4 Definition of a QoS assessment campaign, aims and
purposes
5 Boundary conditions for campaign
6 Preparation of the campaign
7 Execution of the campaign
8 Data filtering
9 Aggregation of results
10 Analysis of the results of the assessment campaign
11 Report
Annex A (normative) - Parameter overview
Annex B (normative) - Questionnaires for customer survey and
expert panel
Annex C (informative) - Questions related to the user's
background
Annex D (informative) - Example of a campaign performed by
STF 374
Annex E (informative) - Examples of tasks for Expert panels
Annex F (informative) - Bibliography
History
Specifies a common set of test sequences that are applicable by any stakeholder in order to provide results that are objective, reproducible and comparable.
| Committee |
USER
|
| DocumentType |
Standard
|
| Pages |
47
|
| PublisherName |
European Telecommunications Standards Institute
|
| Status |
Current
|
| TR 102 854 : 1.1.1 | USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; REVIEW OF PRACTICAL EXAMPLES OF SERVICE QOS ASSESSMENTS |
| EG 202 843 : 1.2.1 | USER GROUP; QUALITY OF ICT SERVICES; DEFINITIONS AND METHODS FOR ASSESSING THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES OTHER THAN UTILIZATION |
| EG 202 009-1 : 1.3.1 | USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS |
| TS 102 844 : 1.2.1 | USER GROUP; QUALITY OF TELECOM SERVICES; CONFORMITY ASSESSMENT; REQUIREMENTS FOR BODIES PROVIDING QOS ASSESSMENTS AND SURVEYS |
| EG 202 934 : 1.1.2 | USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; DEFINITION OF QOS INDEXES FOR ALL THE CUSTOMER RELATIONSHIP STAGES |
| ES 202 057-1 : 2.1.1 | SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 1: GENERAL |
| TS 102 844 : 1.2.1 | USER GROUP; QUALITY OF TELECOM SERVICES; CONFORMITY ASSESSMENT; REQUIREMENTS FOR BODIES PROVIDING QOS ASSESSMENTS AND SURVEYS |
| EG 202 843 : 1.2.1 | USER GROUP; QUALITY OF ICT SERVICES; DEFINITIONS AND METHODS FOR ASSESSING THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES OTHER THAN UTILIZATION |
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