UNI 11098 : 2003
Superseded
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE CUSTOMER SATISFACTION
Superseded date
27-05-2022
Superseded by
Published date
01-01-2003
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Defines guidelines concerning customer satisfaction measurement methods. Information from customers are fundamental for these methods.
| DocumentType |
Standard
|
| PublisherName |
Ente Nazionale Italiano di Unificazione (UNI)
|
| Status |
Superseded
|
| SupersededBy |
| UNI/TR 11486 : 2013 | QUALITY MANAGEMENT SYSTEM - GUIDELINES FOR THE APPLICATION OF UNI EN ISO 9001:2008 IN LIBRARIES |
| UNI/TR 11346 : 2010 | QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF UNI EN ISO 9001:2008 TO THE ORGANIZATIONS THAT PROVIDE SERVICES |
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