UNI ISO 18091 : 2014
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2008 IN LOCAL GOVERNMENT
25-05-2022
01-01-2014
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Quality management system
5 Management responsibility
6 Resource management
7 Product/service realization
8 Measurement, analysis and improvement
Annex A (informative) - Processes for the integral
quality management of local government
Annex B (informative) - Integral diagnostic, check-up,
evaluation and follow-up system for
development of reliable local governments
Bibliography
Describes requirements for a quality management system where an organization: a) needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
| Committee |
U27.00
|
| DevelopmentNote |
Supersedes UNI/TR 11217. (10/2014)
|
| DocumentType |
Standard
|
| PublisherName |
Ente Nazionale Italiano di Unificazione (UNI)
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| ISO 18091:2014 | Identical |
| ISO 10001:2007 | Quality management Customer satisfaction Guidelines for codes of conduct for organizations |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO 10015:1999 | Quality management Guidelines for training |
| IWA 1:2005 | Quality management systems Guidelines for process improvements in health service organizations |
| ISO 26000:2010 | Guidance on social responsibility |
| IWA 2:2007 | Quality management systems Guidelines for the application of ISO 9001:2000 in education |
| ISO 10004:2012 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
| ISO 10005:2005 | Quality management systems Guidelines for quality plans |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO 10006:2003 | Quality management systems Guidelines for quality management in projects |
| CGSB 184.1 : 2002 | GUIDELINES FOR IMPLEMENTING ISO 9000 QUALITY MANAGEMENT SYSTEMS IN PUBLIC SECTOR ORGANIZATIONS |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
| ISO 14001:2015 | Environmental management systems — Requirements with guidance for use |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
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