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Foreword
Introduction
1 Scope
2 Terms and Definitions
3 Rationale for adopting human-centred design
4 Principles of human-centred design
  4.1 General
  4.2 The design is based upon an explicit
      understanding of users, tasks and
      environments
  4.3 Users are involved throughout design
      and development
  4.4 The design is driven and refined by
      user-centred evaluation
  4.5 The process is iterative
  4.6 The design addresses the whole user experience
  4.7 The design team includes multi-disciplinary
      skills and perspectives
5 Planning human-centred design
  5.1 General
  5.2 Responsibility
  5.3 Content of plan
  5.4 Integration with project plan
  5.5 Timing and resources
6 Human-centred design activities
  6.1 General
  6.2 Understand and specify the context of use
  6.3 Specify the user requirements
  6.4 Produce design solutions
  6.5 Evaluate
7 Sustainability and human-centred design
8 Conformance
Annex A (informative) - Overview of the ISO 9241 series
Annex B (informative) - Sample procedure for assessing
                        applicability and conformance
      B.1 General
      B.2 The completed checklist can be used
          in support of statements relating to
          conformance of a project with the standard.
          It provides a list of all of the
          requirements and recommendations for
          which conformance has been achieved.
          How to use the checklist
      B.3 Copying the checklist
Bibliography

BS EN ISO 9241-210