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  • ISO/TR 16982:2002

    Current The latest, up-to-date edition.

    Ergonomics of human-system interaction Usability methods supporting human-centred design

    Available format(s):  Hardcopy, PDF, PDF 3 Users, PDF 5 Users, PDF 9 Users

    Language(s):  English, French

    Published date:  13-06-2002

    Publisher:  International Organization for Standardization

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    Abstract - (Show below) - (Hide below)

    ISO/TR 16982:2002 provides information on human-centred usability methods which can be used for design and evaluation. It details the advantages, disadvantages and other factors relevant to using each usability method.

    It explains the implications of the stage of the life cycle and the individual project characteristics for the selection of usability methods and provides examples of usability methods in context.

    The main users of ISO/TR 16982:2002 will be project managers. It therefore addresses technical human factors and ergonomics issues only to the extent necessary to allow managers to understand their relevance and importance in the design process as a whole.

    Such issues are dealt with more fully in ISO 9241 which is complementary to ISO/TR 16982:2002 and is aimed at system developers, specifiers and purchasers of systems. Nonetheless, all parties involved in human-centred system development, including the end users of systems, should find the guidance in ISO/TR 16982:2002 relevant.

    The guidance in ISO/TR 16982:2002 can be tailored for specific design situations by using the lists of issues characterizing the context of use of the product to be delivered. Selection of appropriate usability methods should also take account of the relevant life-cycle process.

    ISO/TR 16982:2002 is restricted to methods that are widely used by usability specialists and project managers.

    It does not specify the details of how to implement or carry out the usability methods described.

    NOTE Most methods require the involvement of human-factors specialists. It may be inappropriate for them to be used by individuals without adequate skills and knowledge.

    General Product Information - (Show below) - (Hide below)

    Document Type Technical Report
    Publisher International Organization for Standardization
    Status Current

    Standards Referenced By This Book - (Show below) - (Hide below)

    ISO 9241-940:2017 Ergonomics of human-system interaction — Part 940: Evaluation of tactile and haptic interactions
    BS EN 16603-10-11:2014 Space engineering. Human factors engineering
    06/30093871 DC : DRAFT JUN 2006 EN ISO 23973 - ERGONOMICS OF HUMAN-SYSTEM INTERACTIONS - PART 151: GUIDANCE ON WORLD WIDE WEB USER INTERFACES
    UNI EN ISO 9241-210 : 2010 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 210: HUMAN-CENTRED DESIGN FOR INTERACTIVE SYSTEMS
    UNI 11377-1 : 2010 USABILITY OF INDUSTRIAL PRODUCTS - PART 1: GENERAL PRINCIPLES, TERMS AND DEFINITIONS
    BS EN ISO 9241-210:2010 Ergonomics of human-system interaction Human-centred design for interactive systems
    09/30186636 DC : 0 BS EN ISO 9241-210 - ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 210: HUMAN-CENTRED DESIGN PROCESS FOR INTERACTIVE SYSTEMS
    09/30191860 DC : 0 BS EN 60601-1-6 - MEDICAL ELECTRICAL EQUIPMENT - PART 1-6: GENERAL REQUIREMENTS FOR BASIC SAFETY AND ESSENTIAL PERFORMANCE - COLLATERAL STANDARD - USABILITY
    DD ISO/PAS 20282-3 : DRAFT 2007 EASE OF OPERATION OF EVERYDAY PRODUCTS - PART 3: TEST METHOD FOR CONSUMER PRODUCTS
    UNI CEN/TS 15945 : 2011 PACKAGING - EASE OF OPENING - CRITERIA AND TEST METHODS FOR EVALUATING CONSUMER PACKAGING
    DIN EN ISO/IEC 25064:2017-09 SYSTEMS AND SOFTWARE ENGINEERING - SOFTWARE PRODUCT QUALITY REQUIREMENTS AND EVALUATION (SQUARE) - COMMON INDUSTRY FORMAT (CIF) FOR USABILITY: USER NEEDS REPORT (ISO/IEC 25064:2013)
    PD ISO/IEC/TR 15026-1:2010 Systems and software engineering. Systems and software assurance Concepts and vocabulary
    BS EN 60601-1-6 : 2010 MEDICAL ELECTRICAL EQUIPMENT - PART 1-6: GENERAL REQUIREMENTS FOR BASIC SAFETY AND ESSENTIAL PERFORMANCE - COLLATERAL STANDARD: USABILITY
    I.S. EN ISO 9241-20:2009 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 20: ACCESSIBILITY GUIDELINES FOR INFORMATION/COMMUNICATION TECHNOLOGY (ICT) EQUIPMENT AND SERVICES
    I.S. EN ISO 9241-210:2010 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 210: HUMAN-CENTRED DESIGN FOR INTERACTIVE SYSTEMS
    ISO 6385:2016 Ergonomics principles in the design of work systems
    ISO 9241-20:2008 Ergonomics of human-system interaction Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services
    ISO 9241-210:2010 Ergonomics of human-system interaction Part 210: Human-centred design for interactive systems
    UNI EN ISO 9241-20 : 2009 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 20: ACCESSIBILITY GUIDELINES FOR INFORMATION/COMMUNICATION TECHNOLOGY (ICT) EQUIPMENT AND SERVICES
    EN ISO 9241-20:2009 Ergonomics of human-system interaction - Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services (ISO 9241-20:2008)
    CEN ISO/TR 9241-100:2011 Ergonomics of human-system interaction - Part 100: Introduction to standards related to software ergonomics (ISO/TR 9241-100:2010)
    DEFSTAN 00-250(PT3)SEC1-7/1(2008) : 2008 HUMAN FACTORS FOR DESIGNERS OF SYSTEMS - PART 3: TECHNICAL GUIDANCE - SECTIONS 1-7 - OVERALL CONTENTS/SCOPE
    DEFSTAN 00-250(PT1)/1(2008) : 2008 HUMAN FACTORS FOR DESIGNERS OF SYSTEMS - PART 1: OVERARCHING PEOPLE-RELATED REQUIREMENTS
    DEFSTAN 00-250(PT3)SEC11/1(2008) : 2008 HUMAN FACTORS FOR DESIGNERS OF SYSTEMS - PART 3: TECHNICAL GUIDANCE - SECTION 11 - TRAINING
    DEFSTAN 00-250(PT3)SEC13/1(2008) : 2008 HUMAN FACTORS FOR DESIGNERS OF SYSTEMS - PART 3: TECHNICAL GUIDANCE - SECTION 13 - THE WORKPLACE
    DEFSTAN 00-250(PT3)SEC8/1(2008) : 2008 HUMAN FACTORS FOR DESIGNERS OF SYSTEMS - PART 3: TECHNICAL GUIDANCE - SECTION 8 - PEOPLE IN SYSTEMS
    DEFSTAN 00-250(PT3)SEC9/1(2008) : 2008 HUMAN FACTORS FOR DESIGNERS OF SYSTEMS - PART 3: TECHNICAL GUIDANCE - SECTION 9 - PEOPLE CHARACTERISTICS
    DEFSTAN 00-250(PT3)SEC10/1(2008) : 2008 HUMAN FACTORS FOR DESIGNERS OF SYSTEMS - PART 3: TECHNICAL GUIDANCE - SECTION 10 - SYSTEMS SAFETY
    DEFSTAN 00-250(PT3)SEC15/1(2008) : 2008 HUMAN FACTORS FOR DESIGNERS OF SYSTEMS - PART 3: TECHNICAL GUIDANCE - SECTION 15 - WORK EQUIPMENT
    DEFSTAN 00-250(PT3)SEC12/1(2008) : 2008 HUMAN FACTORS FOR DESIGNERS OF SYSTEMS - PART 3: TECHNICAL GUIDANCE - SECTION 12 - OPERATIONS, MAINTENANCE & SUPPORT
    DEFSTAN 00-250(PT3)SEC16/1(2008) : 2008 HUMAN FACTORS FOR DESIGNERS OF SYSTEMS - PART 3: TECHNICAL GUIDANCE - SECTION 16 - LIVING SPACES
    DEFSTAN 00-250(PT3)SEC14/1(2008) : 2008 HUMAN FACTORS FOR DESIGNERS OF SYSTEMS - PART 3: TECHNICAL GUIDANCE - SECTION 14 - THE ENVIRONMENT
    DEFSTAN 00-250(PT2)/1(2008) : 2008 HUMAN FACTORS FOR DESIGNERS OF SYSTEMS - PART 2: PARTICULAR PEOPLE-RELATED REQUIREMENTS
    DEFSTAN 00-25(PT19)/1(2004) : 2004 HUMAN FACTORS FOR DESIGNERS OF SYSTEMS - PART 19: HUMAN ENGINEERING DOMAIN
    S.R. CEN ISO/TR 9241-100:2011 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 100: INTRODUCTION TO STANDARDS RELATED TO SOFTWARE ERGONOMICS
    DIN EN ISO 9241-151:2008-09 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 151: GUIDANCE ON WORLD WIDE WEB USER INTERFACES
    09/30140549 DC : 0 BS EN ISO 26800 - ERGONOMICS - GENERAL APPROACH, PRINCIPLES AND CONCEPTS
    BS EN ISO 26800:2011 Ergonomics. General approach, principles and concepts
    DD CEN/TS 15945:2011 Packaging. Ease of opening. Criteria and test methods for evaluating consumer packaging
    UNI CEN ISO/TR 9241-100 : 2011 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 100: INTRODUCTION TO STANDARDS RELATED TO SOFTWARE ERGONOMICS
    15/30265639 DC : 0 BS ISO 9241-940 - ERGONOMICS OF HUMAN-COMPUTER INTERACTION - PART 940: EVALUATION OF TACTILE AND HAPTIC INTERACTIONS
    16/30283980 DC : 0 BS EN ISO 9241-220 - ERGONOMICS OF HUMAN-COMPUTER INTERACTION - PART 220: PROCESSES FOR ENABLING, EXECUTING AND ASSESSING HUMAN-CENTRED DESIGN WITHIN ORGANIZATIONS
    PD CEN ISO/TR 9241-100:2011 Ergonomics of human-system interaction Introduction to standards related to software ergonomics
    PD CEN ISO/IEC TR 25060:2017 Systems and software engineering. Systems and software product Quality Requirements and Evaluation (SQuaRE). Common Industry Format (CIF) for usability: General framework for usability-related information
    EEMUA 201 : 2010 PROCESS PLANT CONTROL DESKS UTILISING HUMAN-COMPUTER INTERFACES - GUIDE TO DESIGN, OPERATIONAL AND HUMANCOMPUTER INTERFACE ISSUES
    CSA ISO 9241-20 : 2014 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 20: ACCESSIBILITY GUIDELINES FOR INFORMATION/COMMUNICATION TECHNOLOGY (ICT) EQUIPMENT AND SERVICES
    I.S. EN 16603-10-11:2014 SPACE ENGINEERING - HUMAN FACTORS ENGINEERING
    S.R. CEN ISO/IEC TR 25060:2017 SYSTEMS AND SOFTWARE ENGINEERING - SYSTEMS AND SOFTWARE PRODUCT QUALITY REQUIREMENTS AND EVALUATION (SQUARE) - COMMON INDUSTRY FORMAT (CIF) FOR USABILITY: GENERAL FRAMEWORK FOR USABILITY-RELATED INFORMATION (ISO/IEC TR 25060:2010)
    CSA ISO/IEC TR 15026-1 : 2013 SYSTEMS AND SOFTWARE ENGINEERING - SYSTEMS AND SOFTWARE ASSURANCE - PART 1: CONCEPTS AND VOCABULARY
    ISO/IEC TR 15026-1:2010 Systems and software engineering Systems and software assurance Part 1: Concepts and vocabulary
    CSA ISO/IEC 15026-1 : 2015 SYSTEMS AND SOFTWARE ENGINEERING - SYSTEMS AND SOFTWARE ASSURANCE - PART 1: CONCEPTS AND VOCABULARY
    I.S. EN ISO 6385:2016 ERGONOMIC PRINCIPLES IN THE DESIGN OF WORK SYSTEMS
    DIN EN ISO 9241-210:2011-01 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 210: HUMAN-CENTRED DESIGN FOR INTERACTIVE SYSTEMS
    VDI/VDE 3850 Blatt 1:2014-04 Development of usable user interfaces for technical plants - Concepts, principles and fundamental recommendations
    16/30353980 DC : 0 BS EN ISO 9241-11 - ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 11: USABILITY - DEFINITIONS AND CONCEPTS
    BS ISO/IEC 25064 : 2013 SYSTEMS AND SOFTWARE ENGINEERING - SOFTWARE PRODUCT QUALITY REQUIREMENTS AND EVALUATION (SQUARE) - COMMON INDUSTRY FORMAT (CIF) FOR USABILITY: USER NEEDS REPORT
    ISO/PAS 20282-3:2007 Ease of operation of everyday products Part 3: Test method for consumer products
    15/30319070 DC : 0 BS EN ISO 9241-11 - ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 11: USABILITY: DEFINITIONS AND CONCEPTS
    BS ISO 9241-940:2017 Ergonomics of human-system interaction Evaluation of tactile and haptic interactions
    13/30268559 DC : 0 BS ISO/IEC 15026-1 - SYSTEMS AND SOFTWARE ENGINEERING - SYSTEMS AND SOFTWARE ASSURANCE - PART 1: CONCEPTS AND VOCABULARY
    DIN EN ISO 26800:2011-11 Ergonomics - General approach, principles and concepts (ISO 26800:2011); German version EN ISO 26800:2011
    DIN EN ISO/IEC 25064 E : 2017 SYSTEMS AND SOFTWARE ENGINEERING - SOFTWARE PRODUCT QUALITY REQUIREMENTS AND EVALUATION (SQUARE) - COMMON INDUSTRY FORMAT (CIF) FOR USABILITY: USER NEEDS REPORT (ISO/IEC 25064:2013)
    UNE-EN 60601-1-6:2010 Medical electrical equipment -- Part 1-6: General requirements for basic safety and essential performance - Collateral standard: Usability
    AAMI HE75 : 2009 HUMAN FACTORS ENGINEERING - DESIGN OF MEDICAL DEVICES
    I.S. EN ISO 26800:2011 ERGONOMICS - GENERAL APPROACH, PRINCIPLES AND CONCEPTS
    ISO/PAS 20282-4:2007 Ease of operation of everyday products Part 4: Test method for the installation of consumer products
    IEC 60601-1-6:2010+AMD1:2013 CSV Medical electrical equipment - Part 1-6: General requirements for basic safety and essential performance - Collateral standard: Usability
    EN ISO 26800:2011 Ergonomics - General approach, principles and concepts (ISO 26800:2011)
    DIN EN ISO 9241-210 : 2011-01 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 210: HUMAN-CENTRED DESIGN FOR INTERACTIVE SYSTEMS
    BS EN ISO 9241-20:2009 Ergonomics of human-system interaction Accessibility guidelines for information/communication technology (ICT) equipment and services
    BS ISO/IEC 15026-1:2013 Systems and software engineering. Systems and software assurance Concepts and vocabulary
    DD ISO/PAS 20282-4 : DRAFT 2007 EASE OF OPERATION OF EVERYDAY PRODUCTS - PART 4: TEST METHOD FOR THE INSTALLATION OF CONSUMER PRODUCTS
    I.S. EN ISO/IEC 25064:2017 SYSTEMS AND SOFTWARE ENGINEERING - SOFTWARE PRODUCT QUALITY REQUIREMENTS AND EVALUATION (SQUARE) - COMMON INDUSTRY FORMAT (CIF) FOR USABILITY: USER NEEDS REPORT (ISO/IEC 25064:2013)
    DIN HDBK 354 : 1ED 2004 SOFTWARE-ERGONOMIE - EMPFEHLUNGEN FUER DIE PROGRAMMIERUNG UND AUSWAHL VON SOFTWARE
    DIN EN ISO 9241-20:2009-08 Ergonomics of human-system interaction - Part 20: Accessibility guidelines for information/communication technology (ICT) equipment and services (ISO 9241-20:2008)
    BS EN ISO 9241-151:2008 Ergonomics of human-system interaction Guidance on World Wide Web user interfaces
    17/30317103 DC : 0 BS ISO/IEC 18039 - INFORMATION TECHNOLOGY - COMPUTER GRAPHICS, IMAGE PROCESSING AND ENVIRONMENTAL DATA REPRESENTATION AND CODING OF AUDIO, PICTURE, MULTIMEDIA AND HYPERMEDIA INFORMATION - MIXED AND AUGMENTED REALITY (MAR) REFERENCE MODEL
    ISO/IEC TR 25060:2010 Systems and software engineering — Systems and software product Quality Requirements and Evaluation (SQuaRE) — Common Industry Format (CIF) for usability: General framework for usability-related information
    UNI 11377-2 : 2010 USABILITY OF INDUSTRIAL PRODUCTS - PART 2: METHODS AND INTERVENTION TOOLS
    EN 60601-1-6:2010/A1:2015 MEDICAL ELECTRICAL EQUIPMENT - PART 1-6: GENERAL REQUIREMENTS FOR BASIC SAFETY AND ESSENTIAL PERFORMANCE - COLLATERAL STANDARD: USABILITY (IEC 60601-1-6:2010/A1:2013)
    CEN ISO/IEC TR 25060:2017 Systems and software engineering - Systems and software product Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability: General framework for usability-related information (ISO/IEC TR 25060:2010)
    S.R. CEN TS 15945:2011 PACKAGING - EASE OF OPENING - CRITERIA AND TEST METHODS FOR EVALUATING CONSUMER PACKAGING
    I.S. EN ISO 9241-151:2008 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 151: GUIDANCE ON WORLD WIDE WEB USER INTERFACES
    ISO 9241-151:2008 Ergonomics of human-system interaction Part 151: Guidance on World Wide Web user interfaces
    ISO/TR 9241-100:2010 Ergonomics of human-system interaction — Part 100: Introduction to standards related to software ergonomics
    ISO/IEC 25064:2013 Systems and software engineering — Software product Quality Requirements and Evaluation (SQuaRE) — Common Industry Format (CIF) for usability: User needs report
    EN ISO/IEC 25064:2017 Systems and software engineering - Software product Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability: User needs report (ISO/IEC 25064:2013)
    EN 16603-10-11:2014 Space engineering - Human factors engineering
    EN ISO 9241-210:2010 Ergonomics of human-system interaction - Part 210: Human-centred design for interactive systems (ISO 9241-210:2010)
    EN ISO 9241-151:2008 Ergonomics of human-system interaction - Part 151: Guidance on World Wide Web user interfaces (ISO 9241-151:2008)
    EN ISO 6385:2016 ERGONOMIC PRINCIPLES IN THE DESIGN OF WORK SYSTEMS (ISO 6385:2016)
    I.S. EN 60601-1-6:2010 MEDICAL ELECTRICAL EQUIPMENT - PART 1-6: GENERAL REQUIREMENTS FOR BASIC SAFETY AND ESSENTIAL PERFORMANCE - COLLATERAL STANDARD: USABILITY
    UNE-CEN/TS 15945:2012 EX Packaging - Ease of opening - Criteria and test methods for evaluating consumer packaging
    PD IEC/TS 62835:2015 Electric toasters for household and similar use. Methods and measurements for improving accessibility
    DIN VDE HDBK 354/1 : 1ED 2011 GEBRAUCHSTAUGLICHKEIT VON SOFTWARE 1 - GRUNDSAETZLICHE EMPFEHLUNGEN FUER PRODUKT- UND PROZESSGESTALTUNG
    14/30297790 DC : 0 BS EN ISO 6385 - ERGONOMIC PRINCIPLES IN THE DESIGN OF WORK SYSTEMS
    BS EN ISO/IEC 25064:2017 Systems and software engineering. Software product Quality Requirements and Evaluation (SQuaRE). Common Industry Format (CIF) for usability: User needs report
    BS PD ISO/TR 9241-100 : 2010 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 100: INTRODUCTION TO STANDARDS RELATED TO SOFTWARE ERGONOMICS
    ISO/IEC 15026-1:2013 Systems and software engineering Systems and software assurance Part 1: Concepts and vocabulary
    13/30287708 DC : 0 PD IEC/TS 62853 ED.1.0 - ELECTRIC TOASTERS FOR HOUSEHOLD AND SIMILAR USE - METHODS AND MEASUREMENTS FOR IMPROVING ACCESSIBILITY
    BS PD ISO/IEC TR 25060 : 2010 SYSTEMS AND SOFTWARE ENGINEERING - SYSTEMS AND SOFTWARE PRODUCT QUALITY REQUIREMENTS AND EVALUATION (SQUARE) - COMMON INDUSTRY FORMAT (CIF) FOR USABILITY: GENERAL FRAMEWORK FOR USABILITY-RELATED INFORMATION
    11/30236628 DC : 0 BS ISO/IEC 25064 - SYSTEM AND SOFTWARE ENGINEERING - SOFTWARE PRODUCT QUALITY REQUIREMENTS AND EVALUATION (SQUARE) - COMMON INDUSTRY FORMAT (CIF) FOR USABILITY: USER NEEDS REPORT
    UNI EN ISO 9241-151 : 2008 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 151: GUIDANCE ON WORLD WIDE WEB USER INTERFACES
    AAMI HE75 : 2009(R2013) HUMAN FACTORS ENGINEERING - DESIGN OF MEDICAL DEVICES
    UNI EN 16603-10-11 : 2014 SPACE ENGINEERING - HUMAN FACTORS ENGINEERING
    IEEE/ISO/IEC 15026-1-2014 IEEE Standard Adoption of ISO/IEC 15026-1--Systems and Software Engineering--Systems and Software Assurance--Part 1: Concepts and Vocabulary
    UNI EN ISO 26800 : 2011 ERGONOMICS - GENERAL APPROACH, PRINCIPLES AND CONCEPTS
    ISO 26800:2011 Ergonomics — General approach, principles and concepts
    BS EN ISO 6385:2016 Ergonomics principles in the design of work systems
    CEN/TS 15945:2011 Packaging - Ease of opening - Criteria and test methods for evaluating consumer packaging

    Standards Referencing This Book - (Show below) - (Hide below)

    SA TR ISO/IEC 25060:2019 Systems and software engineering - Systems and software product Quality Requirements and Evaluation (SQuaRE) - Common Industry Format (CIF) for usability: General framework for usability-related information
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