BS ISO/IEC 19086-1:2016
Current
The latest, up-to-date edition.
Information technology. Cloud computing. Service level agreement (SLA) framework Overview and concepts
Hardcopy , PDF
English
30-09-2016
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Symbols and abbreviated terms
5 Overview of SLAs for cloud services
6 Relationship between the cloud service
agreement and cloud SLAs
7 Cloud SLA management best practices
8 The role of cloud service level objectives,
cloud service qualitative metrics, remedies
and exceptions in the cloud SLA
9 Cloud SLA components
10 Cloud SLA content areas and their components
Bibliography
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