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BS ISO/IEC 19086-1:2016

Current

Current

The latest, up-to-date edition.

Information technology. Cloud computing. Service level agreement (SLA) framework Overview and concepts

Available format(s)

Hardcopy , PDF

Language(s)

English

Published date

30-09-2016

€306.17
Excluding VAT

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Symbols and abbreviated terms
5 Overview of SLAs for cloud services
6 Relationship between the cloud service
   agreement and cloud SLAs
7 Cloud SLA management best practices
8 The role of cloud service level objectives,
   cloud service qualitative metrics, remedies
   and exceptions in the cloud SLA
9 Cloud SLA components
10 Cloud SLA content areas and their components
Bibliography

Provides a set of common cloud SLA building blocks (concepts, terms, definitions, contexts) that can be used to create cloud Service Level Agreements (SLAs).

Committee
IST/38
DevelopmentNote
Supersedes 16/30316173 DC. (10/2016)
DocumentType
Standard
Pages
48
PublisherName
British Standards Institution
Status
Current
Supersedes

Standards Relationship
ISO/IEC 19086-1:2016 Identical

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ISO/IEC 40500:2012 Information technology — W3C Web Content Accessibility Guidelines (WCAG) 2.0
ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
ISO/IEC 19086-3:2017 Information technology — Cloud computing — Service level agreement (SLA) framework — Part 3: Core conformance requirements
ISO/IEC 19944:2017 Information technology Cloud computing Cloud services and devices: Data flow, data categories and data use
ISO/IEC Guide 71:2014 Guide for addressing accessibility in standards
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