BS ISO/IEC 30105-2:2016
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Process assessment model (PAM)
Hardcopy , PDF
12-06-2024
English
30-11-2016
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Processes and process performance indicators (level 1)
5 Process capability indicators (levels 1 to 5)
Annex A (informative) - Conformity of the process
assessment model
Annex B (informative) - Work product characteristics
Annex C (informative) - Correlation between ISO/IEC 20000
and ISO/IEC 30105
Bibliography
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