CEI UNI ISO/IEC 20000-2 : 2011
Current
The latest, up-to-date edition.
INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: CODE OF PRACTICE
Hardcopy , PDF
English
01-01-2011
Foreword
Introduction
1 Scope
2 Terms and definitions
3 The management system
4 Planning and implementing service management
5 Planning and implementing new or changed services
6 Service delivery processes
7 Relationship processes
8 Resolution processes
9 Control processes
10 Release process
Bibliography
Describes an industry consensus on quality standards for IT service management processes.
| Committee |
CT 700
|
| DevelopmentNote |
Classificazione CEI 700-20. (02/2011)
|
| DocumentType |
Standard
|
| Pages |
44
|
| PublisherName |
Comitato Elettrotecnico Italiano
|
| Status |
Current
|
| ISO/IEC 15504-5:2012 | Information technology — Process assessment — Part 5: An exemplar software life cycle process assessment model |
| ISO/IEC 15504-3:2004 | Information technology — Process assessment — Part 3: Guidance on performing an assessment |
| ISO/IEC 15504-4:2004 | Information technology — Process assessment — Part 4: Guidance on use for process improvement and process capability determination |
| ISO/IEC 15504-2:2003 | Information technology — Process assessment — Part 2: Performing an assessment |
| ISO/IEC 20000-1:2011 | Information technology — Service management — Part 1: Service management system requirements |
| ISO/IEC 15288:2008 | Systems and software engineering — System life cycle processes |
| ISO/IEC 12207:2008 | Systems and software engineering — Software life cycle processes |
| ISO/IEC 17799:2005 | Information technology — Security techniques — Code of practice for information security management |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO/IEC TR 15271:1998 | Information technology — Guide for ISO/IEC 12207 (Software Life Cycle Processes) |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/IEC TR 19760:2003 | Systems engineering — A guide for the application of ISO/IEC 15288 (System life cycle processes) |
| ISO/IEC 90003:2014 | Software engineering — Guidelines for the application of ISO 9001:2008 to computer software |
| ISO/IEC 15504-1:2004 | Information technology — Process assessment — Part 1: Concepts and vocabulary |
| ISO 10007:2017 | Quality management — Guidelines for configuration management |
| ISO/IEC TR 16326:1999 | Software engineering — Guide for the application of ISO/IEC 12207 to project management |
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