CSA B480 : 2002 : R2013
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
CUSTOMER SERVICE STANDARD FOR PEOPLE WITH DISABILITIES
Hardcopy , PDF
15-04-2018
English
01-01-2013
Preface
0. Introduction
1. Scope
2. Reference Publications and Definitions
3. General Requirements
4. Customer Service
5. Meeting the Needs of Customers with Disabilities
6. ISO 9000 Quality Management Principles
Appendices
A - Human Rights Codes
B - Incidence of Disabilities in Canada
C - Service Organizations and Reference Material
D - Customer Complaints
E - Training Outline
F - Barrier-Free Built Environments
G - Use of Appropriate Language
H - The ISO Family of Quality Management System Documents
Helps individuals and organizations in planning and implementing good service delivery, verifying the service performance of the organization, and ensuring that the quality of service is continuously improved.
| DevelopmentNote |
Also available in LARGE PRINT & Audio Tape. (09/2013)
|
| DocumentType |
Standard
|
| Pages |
77
|
| ProductNote |
Reconfirmed EN
|
| PublisherName |
Canadian Standards Association
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
| ASME A17.1-2016/CSA B44-16 | Safety code for elevators and escalators (Bi-national standard, with ASME A17.1) |
| ISO 10018:2012 | Quality management Guidelines on people involvement and competence |
| ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| AS 4269-1995 | Complaints handling |
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