• EG 202 048 : 1.1.1

    Current The latest, up-to-date edition.

    HUMAN FACTORS (HF); GUIDELINES ON THE MULTIMODALITY OF ICONS, SYMBOLS AND PICTOGRAMS

    Available format(s):  Hardcopy, PDF

    Language(s):  English

    Published date: 

    Publisher:  European Telecommunications Standards Institute

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    Table of Contents - (Show below) - (Hide below)

    Intellectual Property Rights
    Foreword
    Introduction
    1 Scope
    2 References
    3 Definitions and abbreviations
      3.1 Definitions
      3.2 Abbreviations
    4 An introduction to the Human Factors guidelines for multimodal
      symbols
    5 Human Factors guidelines for multimodal symbols
      5.1 Guidelines for unimodal symbols
          5.1.1 Vision
                5.1.1.1 Visual symbols, icons and pictograms:
                        introduction
                5.1.1.2 Visual symbols, icons and pictograms:
                        guidelines
          5.1.2 Audition
                5.1.2.1 Auditive symbols, icons and pictograms:
                        introduction
                5.1.2.2 Auditive symbols, icons and pictograms:
                        guidelines
          5.1.3 Haptics
                5.1.3.1 Haptic symbols, icons and pictograms:
                        introduction
                5.1.3.2 Haptic symbols, icons and pictograms:
                        guidelines
          5.1.4 Olfaction
                5.1.4.1 Olfactory symbols, icons and pictograms:
                        introduction
                5.1.4.2 Olfactory symbols, icons and pictograms:
                        guidelines
          5.1.5 Gustation
                5.1.5.1 Gustatory symbols, icons and pictograms:
                        introduction
                5.1.5.2 Gustatory symbols, icons and pictograms:
                        guidelines
      5.2 Guidelines for multimodal symbols
          5.2.1 Allocating information to a sensory modality
          5.2.2 Cross modality effects
          5.2.3 Lessons learned from the application of multimodal
                interfaces
          5.2.4 Guidelines for multimodal symbols
    Annex A (informative): Design for all philosophy and criteria
          A.1 What is Design for All?
          A.2 Design for All legislation and standards
              A.2.1 A comparison between USA and European approaches
              A.2.2 Design for All and HF Standards
          A.3 Basic principles for achieving Design for All
              A.3.1 Facilitating use of the product
              A.3.2 User participation in the design process
          A.4 When to apply different Design for All focusing
    Annex B (informative): User requirements for multimodal symbols
          B.1 Users and their diversity
          B.2 Sight
              B.2.1 Blindness and tunnel vision
              B.2.2 Color disabilities
              B.2.3 Optical alterations in the eye and other vision
                    disabilities
          B.3 Hearing
          B.4 Handling and co-ordination
          B.5 Cognitive abilities
    Annex C (informative): Relevant guidelines and standards about
            symbol usage in current ICT applications and services
          C.1 Current Standards on icon and symbols
              C.1.1 ISO/IEC Standards on icons and symbols
              C.1.2 ETSI Guidelines and standards about Design for All
                    and symbols, icons and pictograms
          C.2 Symbol usage in current ICT services and applications
              C.2.1 Information retrieval (Web) services
              C.2.2 Messaging and text conferencing
              C.2.3 Real time communication services
    Annex D (informative): Examples of best practices for the
            application of multimodal symbols in selected ICT services
            and devices
          D.1 Ticket vending machine
          D.2 Web accessibility validator
    Annex E (informative): Useful information resources to design
            multimodal symbols
    Annex F (informative): Detailed Review on European and USA
            legislation about Design for All
    Annex G (informative): Bibliography
    History

    Abstract - (Show below) - (Hide below)

    Imparts guidelines for the design and use of multimodal symbols using a Design for All approach. It also provides a study of the needs and requirements for the use of multimodal symbols in user interfaces, with special emphasis on the requirements of people with disabilities and elderly people.

    General Product Information - (Show below) - (Hide below)

    Committee HF
    Document Type Standard
    Publisher European Telecommunications Standards Institute
    Status Current

    Standards Referenced By This Book - (Show below) - (Hide below)

    DIN EN ISO 9241-920:2016-09 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 920: GUIDANCE ON TACTILE AND HAPTIC INTERACTIONS (ISO 9241-920:2009)
    I.S. CWA 50487:2006 SMARTHOUSE CODE OF PRACTICE
    I.S. EN ISO 9241-920:2016 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 920: GUIDANCE ON TACTILE AND HAPTIC INTERACTIONS (ISO 9241-920:2009)
    ES 202 130 : 2.1.2 HUMAN FACTORS (HF); USER INTERFACES; CHARACTER REPERTOIRES, ORDERINGS AND ASSIGNMENTS TO THE 12-KEY TELEPHONE KEYPAD
    BS ISO 9241-920 : 2009 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 920: GUIDANCE ON TACTILE AND HAPTIC INTERACTIONS
    BS EN ISO 9241-920:2016 Ergonomics of human-system interaction Guidance on tactile and haptic interactions
    ES 202 076 : 2.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES
    TR 102 612 : 1.1.1 HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1)
    ISO/IEC TR 19766:2007 Information technology Guidelines for the design of icons and symbols accessible to all users, including the elderly and persons with disabilities
    TR 102 548 : 1.1.1 HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS
    DIN EN ISO 9241-920 E : 2016 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 920: GUIDANCE ON TACTILE AND HAPTIC INTERACTIONS (ISO 9241-920:2009)
    EN ISO 9241-920:2016 Ergonomics of human-system interaction - Part 920: Guidance on tactile and haptic interactions (ISO 9241-920:2009)
    07/30138558 DC : 0 BS ISO/DIS 9241-920 - ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 920: GUIDANCE ON TACTILE AND HAPTIC INTERACTIONS
    EG 202 487 : 1.1.2 HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES; TELECARE SERVICES (EHEALTH)
    CEI EN 80416-1 : 2009 BASIC PRINCIPLES FOR GRAPHICAL SYMBOLS FOR USE ON EQUIPMENT - PART 1: CREATION OF GRAPHICAL SYMBOLS FOR REGISTRATION
    ISO 9241-920:2009 Ergonomics of human-system interaction Part 920: Guidance on tactile and haptic interactions

    Standards Referencing This Book - (Show below) - (Hide below)

    EG 201 013 : 1.1.1 HUMAN FACTORS (HF); DEFINITIONS, ABBREVIATIONS AND SYMBOLS
    ETR 029 : 20001 HUMAN FACTORS (HF) - ACCESS TO TELECOMMUNICATIONS FOR PEOPLE WITH SPECIAL NEEDS - RECOMMENDATIONS FOR IMPROVING & ADAPTING TELECOMMUNICATION TERMINALS & SERVICES FOR PEOPLE WITH IMPAIRMENTS
    ES 201 381 : 1.1.1 HUMAN FACTORS (HF) - TELECOMMUNICATIONS KEYPADS AND KEYBOARDS - TACTILE IDENTIFIERS
    ISO/IEC 11581-2:2000 Information technology User system interfaces and symbols Icon symbols and functions Part 2: Object icons
    EG 201 472 : 1.1.1 HUMAN FACTORS (HF); USABILITY EVALUATION FOR THE DESIGN OF TELECOMMUNICATION SYSTEMS, SERVICES AND TERMINALS
    ETS 300 375 : 20001 HUMAN FACTORS (HF) - PICTOGRAMS FOR POINT-TO-POINT VIDEOTELEPHONY
    ETR 165 : 20001 HUMAN FACTORS (HF); RECOMMENDATION FOR A TACTILE IDENTIFIER ON MACHINE READABLE CARDS FOR TELECOMMUNICATION TERMINALS
    EN 301 462 : 1.1.1 HUMAN FACTORS (HF); SYMBOLS TO IDENTIFY TELECOMMUNICATIONS FACILITIES FOR THE DEAF AND HARD OF HEARING PEOPLE
    ETR 113 : 20001 HUMAN FACTORS (HF) - RESULTS OF AN EVALUATION STUDY OF PICTOGRAMS FOR POINT TO POINT VIDEOTELEPHONY
    ETR 345 : 20001 HUMAN FACTORS (HF) - CHARACTERISTICS OF TELEPHONE KEYPADS AND KEYBOARDS - REQUIREMENTS OF ELDERLY AND DISABLED PEOPLE
    IEC 80416-1:2008 Basic principles for graphical symbols for use on equipment - Part 1: Creation of graphical symbols for registration
    ETS 300 767 : 20001 HUMAN FACTORS (HF); TELEPHONE PREPAYMENT CARDS; TACTILE IDENTIFIER
    ETR 116 : 20001 HUMAN FACTORS GUIDELINES FOR ISDN TERMINAL EQUIPMENT DESIGN
    ETR 070 : 20001 HUMAN FACTORS (HF) - THE MULTIPLE INDEX APPROACH (MIA) - FOR THE EVALUATION OF PICTOGRAMS
    ISO/IEC 11581-1:2000 Information technology User system interfaces and symbols Icon symbols and functions Part 1: Icons General
    EG 201 379 : 1.1.1 HUMAN FACTORS (HF) - FRAMEWORK FOR THE DEVELOPMENT, EVALUATION AND SELECTION OF GRAPHICAL SYMBOLS
    ISO/IEC 11581-6:1999 Information technology User system interfaces and symbols Icon symbols and functions Part 6: Action icons
    ISO 13407:1999 Human-centred design processes for interactive systems
    ISO/IEC 11581-3:2000 Information technology User system interfaces and symbols Icon symbols and functions Part 3: Pointer icons
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