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  • TR 102 548 : 1.1.1

    Current The latest, up-to-date edition.

    HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS

    Available format(s):  Hardcopy, PDF

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    Published date: 

    Publisher:  European Telecommunications Standards Institute

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    Table of Contents - (Show below) - (Hide below)

    Intellectual Property Rights
    Foreword
    Introduction
    1 Scope
    2 References
       2.1 Normative references
       2.2 Informative references
    3 Definitions and abbreviations
       3.1 Definitions
       3.2 Abbreviations
    4 Background
       4.1 The importance of a good ICT user experience for
            interoperable services
       4.2 ETSI Technical Committee Human Factors (TC HF)
       4.3 Interoperability and the ETSI Plugtests[TM] concept
    5 An introduction to applicable ETSI TC HF deliverables
       5.1 Basic areas
       5.2 Mobile communication
       5.3 Specific accessibility work
       5.4 Personalization, internationalization and user
            identification
       5.5 Specific application areas
    6 A usage life-cycle oriented approach
    7 Event planning, organization and overview
       7.1 Planning and organization: three trials
       7.2 The Plugtest event (April 24-26, 2007)
       7.3 Organizational efforts
    8 The use case and focus area specifications for the first and
       second Plugtest events
       8.1 Persona and scenario
       8.2 Session 1: Introduction, overview and warm-up
       8.3 Session 2: Pre-purchase/subscription
       8.4 Session 3: Ownership/use
       8.5 Session 4: Re-purchase/subscription
       8.6 Session 5: Applications
       8.7 Session 6: Debrief workshop, results summary and
            conclusions
    9 Plugtest
       9.1 Day 1: Presentations
       9.2 Day 2: Focus area sessions
       9.3 Day 3: Accessible mobile and web-based conversational
            services
    10 Challenges, achievements and lessons learned
       10.1 The challenges in running a User Experience
            Interoperability event
    11 Outcomes, conclusions and recommendations
       11.1 Outcomes
       11.2 Overall conclusions about and recommendations for future
            Human Factors/user experience interoperability events
    History

    Abstract - (Show below) - (Hide below)

    Gives the background, approach, scenarios, test specification and other necessary information for the performance of an ETSI "3G & Mobile Broadband Interoperability Plugtest" event and a summary of the event's results, achievements, outcomes, conclusions and recommendations.

    General Product Information - (Show below) - (Hide below)

    Committee HF
    Document Type Standard
    Publisher European Telecommunications Standards Institute
    Status Current

    Standards Referenced By This Book - (Show below) - (Hide below)

    TR 102 575 : 1.2.1 HUMAN FACTORS (HF); AN IP-BASED TEXT TELEPHONY SOLUTION KNOWN AS 'RELIABLE RTT'

    Standards Referencing This Book - (Show below) - (Hide below)

    ETR 095 : 20001 HUMAN FACTORS (HF) - GUIDE FOR USABILITY EVALUATIONS OF TELECOMMUNICATIONS SYSTEMS AND SERVICES
    TR 102 133 : 1.1.1 HUMAN FACTORS (HF); ACCESS TO ICT BY YOUNG PEOPLE: ISSUES AND GUIDELINES
    TR 101 806 : 1.1.1 HUMAN FACTORS (HF); GUIDELINES FOR TELECOMMUNICATION RELAY SERVICES FOR TEXT TELEPHONES
    ISO 9241-11:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability
    SR 001 996 : 6.1.1 HUMAN FACTORS (HF); AN ANNOTATED BIBLIOGRAPHY OF DOCUMENTS DEALING WITH HUMAN FACTORS AND DISABILITY
    TS 100 900 : 7.2.0 DIGITAL CELLULAR TELECOMMUNICATIONS SYSTEM (PHASE 2+) - ALPHABETS AND LANGUAGE-SPECIFIC INFORMATION
    TR 102 415 : 1.1.1 HUMAN FACTORS (HF); TELECARE SERVICES; ISSUES AND RECOMMENDATIONS FOR USER ASPECTS
    EG 202 048 : 1.1.1 HUMAN FACTORS (HF); GUIDELINES ON THE MULTIMODALITY OF ICONS, SYMBOLS AND PICTOGRAMS
    ES 202 076 : 2.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES
    EG 202 067 : 1.1.1 UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); SYSTEM FRAMEWORK
    EG 202 132 : 1.1.1 HUMAN FACTORS (HF); USER INTERFACES; GUIDELINES FOR GENERIC USER INTERFACE ELEMENTS FOR MOBILE TERMINALS AND SERVICES
    ES 201 381 : 1.1.1 HUMAN FACTORS (HF) - TELECOMMUNICATIONS KEYPADS AND KEYBOARDS - TACTILE IDENTIFIERS
    EG 201 472 : 1.1.1 HUMAN FACTORS (HF); USABILITY EVALUATION FOR THE DESIGN OF TELECOMMUNICATION SYSTEMS, SERVICES AND TERMINALS
    EG 202 325 : 1.1.1 HUMAN FACTORS (HF); USER PROFILE MANAGEMENT
    ES 202 432 : 1.1.1 HUMAN FACTORS (HF); ACCESS SYMBOLS FOR USE WITH VIDEO CONTENT AND ICT DEVICES
    ES 201 275 : 1.1.1 HUMAN FACTORS (HF) - USER CONTROL PROCEDURES IN BASIC CALL, POINT-TO-POINT CONNECTIONS, FOR INTEGRATED SERVICES DIGITAL NETWORK (ISDN) VIDEOTELEPHONY
    EG 202 116 : 1.2.2 HUMAN FACTORS (HF); GUIDELINES FOR ICT PRODUCTS AND SERVICES; "DESIGN FOR ALL"
    ETS 300 375 : 20001 HUMAN FACTORS (HF) - PICTOGRAMS FOR POINT-TO-POINT VIDEOTELEPHONY
    EG 202 417 : 1.1.2 HUMAN FACTORS (HF); USER EDUCATION GUIDELINES FOR MOBILE TERMINALS AND SERVICES
    EN 301 462 : 1.1.1 HUMAN FACTORS (HF); SYMBOLS TO IDENTIFY TELECOMMUNICATIONS FACILITIES FOR THE DEAF AND HARD OF HEARING PEOPLE
    ETR 333 : 20002 HUMAN FACTORS (HF) - TEXT TELEPHONY - BASIC USER REQUIREMENTS AND RECOMMENDATIONS
    EG 202 320 : 1.2.1 HUMAN FACTORS (HF); DUPLEX UNIVERSAL SPEECH AND TEXT (DUST) COMMUNICATIONS
    TR 102 068 : 1.1.3 HUMAN FACTORS (HF); REQUIREMENTS FOR ASSISTIVE TECHNOLOGY DEVICES IN ICT
    EG 202 487 : 1.1.2 HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES; TELECARE SERVICES (EHEALTH)
    EG 202 191 : 1.1.1 HUMAN FACTORS (HF); MULTIMODAL INTERACTION, COMMUNICATION AND NAVIGATION GUIDELINES
    ETR 116 : 20001 HUMAN FACTORS GUIDELINES FOR ISDN TERMINAL EQUIPMENT DESIGN
    EG 202 416 : 1.1.2 HUMAN FACTORS (HF); USER INTERFACES; SETUP PROCEDURE DESIGN GUIDELINES FOR MOBILE TERMINALS AND SERVICES
    ETR 070 : 20001 HUMAN FACTORS (HF) - THE MULTIPLE INDEX APPROACH (MIA) - FOR THE EVALUATION OF PICTOGRAMS
    TS 102 511 : 1.1.1 HUMAN FACTORS (HF); AT COMMANDS FOR ASSISTIVE MOBILE DEVICE INTERFACES
    EG 202 421 : 1.1.1 HUMAN FACTORS (HF); MULTICULTURAL AND LANGUAGE ASPECTS OF MULTIMEDIA COMMUNICATIONS
    TR 101 767 : 1.1.1 HUMAN FACTORS (HF); SYMBOLS TO IDENTIFY TELECOMMUNICATIONS FACILITIES FOR DEAF AND HARD OF HEARING PEOPLE; DEVELOPMENT AND EVALUATION
    ES 202 130 : 2.1.2 HUMAN FACTORS (HF); USER INTERFACES; CHARACTER REPERTOIRES, ORDERINGS AND ASSIGNMENTS TO THE 12-KEY TELEPHONE KEYPAD
    EG 202 534 : 1.1.3 HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES
    TR 102 202 : 1.1.2 HUMAN FACTORS (HF); HUMAN FACTORS OF WORK IN CALL CENTRES
    EG 201 103 : 1.1.1 HUMAN FACTORS (HF); HUMAN FACTORS ISSUES IN MULTIMEDIA INFORMATION RETRIEVAL SERVICES (MIRS)
    ISO 20282-1:2006 Ease of operation of everyday products Part 1: Design requirements for context of use and user characteristics
    ETR 175 : 20001 HUMAN FACTORS (HF); USER PROCEDURES FOR MULTIPOINT VIDEOTELEPHONY
    EG 202 423 : 1.1.1 HUMAN FACTORS (HF); GUIDELINES FOR THE DESIGN AND DEPLOYMENT OF ICT PRODUCTS AND SERVICES USED BY CHILDREN
    ETR 297 : 20001 HUMAN FACTORS (HF)
    ETR 329 : 20001 HUMAN FACTORS (HF) - GUIDELINES FOR PROCEDURES AND ANNOUNCEMENTS IN STORED VOICE SERVICES (SVS)
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