EG 202 116 : 1.2.2
Current
The latest, up-to-date edition.
HUMAN FACTORS (HF); GUIDELINES FOR ICT PRODUCTS AND SERVICES; "DESIGN FOR ALL"
Hardcopy , PDF
English
Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
2.1 Normative references
2.2 Informative references
3 Definitions and abbreviations
3.1 Definitions
3.2 Abbreviations
4 Human Factors and Design for All
4.1 Introduction
4.2 The usability gap
4.3 Design For All?
5 Users
5.1 Introduction
5.2 User Populations and their Characteristics
6 Human Centred Design process
6.1 ISO 13407 definition
6.2 Why Human-Centred Design?
6.3 The Design process
6.4 Human-Centred design - Summary
7 General design issues
7.1 General principles
7.2 Dialogue styles
7.3 Assistive technology
7.4 Multimedia presentation and Multimodal interaction
7.5 Labels and abbreviations
7.6 National Variations
7.7 Security
7.8 User Support
8 Input components - Design Guidelines
8.1 General
8.2 Tactile input: Keys and keyboards
8.3 Tactile input: Pointing devices
8.4 Tactile input: Switches
8.5 Tactile input: Variable controls (continuous controls)
8.6 Tactile input: Software controls and indications
8.7 Acoustic input
8.8 Visual input
8.9 Biometric input
8.10 Electronic input
9 Output components - Design Guidelines
9.1 Output Components
9.2 Visual output
9.3 Quality requirements for different Visual media contents
9.4 Visual indicators
9.5 Acoustic output
9.6 Tactile Output
9.7 Printed Output
10 Additional product specific guidelines
10.1 Cables and Cords
10.2 Casework
10.3 Casework Colour
10.4 Surface finish
10.5 Connectors
10.6 Facsimile Machines
10.7 Handset
10.8 Handset Rest
10.9 Hookswitch
10.10 Key Operated Switches
10.11 Payment Facilities (coins and paper money)
10.12 Portable and Mobile equipment
10.13 Videophones
11 Additional service specific guidelines
11.1 Addresses
11.2 Call Handling
11.3 Communication and Transmission
11.4 Data Transmission
11.5 Dialling
11.6 Phone-based Interfaces
11.7 Supplementary Services
11.8 Voice transmission
Annex A (informative): Questionnaires for users
Annex B (informative): Checklists for groups of disabled people
B.1 Visually impaired people
B.2 Blind people
B.3 People with reduced movement capability and
reduced muscular strength
B.4 People with unco-ordinated movements
B.5 People who are hard of hearing
B.6 People with learning difficulties
B.7 People with low voice output
Annex C (informative): Presentation of the evaluation results
C.1 An example of a description of the results of
the evaluation
C.2 Final survey sheet
Annex D (informative): Bibliography
Index
History
Provides guidance to Information and Communication Technology (ICT) product and service designers on Human Factors issues, good Human Factors design practice, and relevant international and national standards. In particular, it aims to help designers to maximize the level of usability of products and services by providing a comprehensive set of Human Factors design guidelines.
Committee |
HF
|
DocumentType |
Standard
|
Pages |
203
|
PublisherName |
European Telecommunications Standards Institute
|
Status |
Current
|
07/30164625 DC : 0 | BS EN 1332-1 - IDENTIFICATION CARD SYSTEMS - HUMAN-MACHINE INTERFACE - PART 1: DESIGN PRINCIPLES FOR THE USER INTERFACE |
TR 102 180 : 1.5.1 | EMERGENCY COMMUNICATIONS (EMTEL); BASIS OF REQUIREMENTS FOR COMMUNICATION OF INDIVIDUALS WITH AUTHORITIES/ORGANIZATIONS IN CASE OF DISTRESS (EMERGENCY CALL HANDLING) |
CSA ISO 9241-20 : 2014 | ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 20: ACCESSIBILITY GUIDELINES FOR INFORMATION/COMMUNICATION TECHNOLOGY (ICT) EQUIPMENT AND SERVICES |
EG 202 325 : 1.1.1 | HUMAN FACTORS (HF); USER PROFILE MANAGEMENT |
EN 1332-1:2009 | Identification card systems - Human-machine interface - Part 1: Design principles for the user interface |
TR 103 180 : 1.2.1 | ACCESS AND TERMINALS (AT); STUDY ON EMERGENCY COMMUNICATIONS; ASPECTS RELATED TO FIXED LINE TERMINALS |
EG 202 417 : 1.1.2 | HUMAN FACTORS (HF); USER EDUCATION GUIDELINES FOR MOBILE TERMINALS AND SERVICES |
ES 202 130 : 2.1.2 | HUMAN FACTORS (HF); USER INTERFACES; CHARACTER REPERTOIRES, ORDERINGS AND ASSIGNMENTS TO THE 12-KEY TELEPHONE KEYPAD |
TR 102 415 : 1.1.1 | HUMAN FACTORS (HF); TELECARE SERVICES; ISSUES AND RECOMMENDATIONS FOR USER ASPECTS |
I.S. CWA 50487:2006 | SMARTHOUSE CODE OF PRACTICE |
EG 203 350 : 1.1.1 | HUMAN FACTORS (HF); GUIDELINES FOR THE DESIGN OF MOBILE ICT DEVICES AND THEIR RELATED APPLICATIONS FOR PEOPLE WITH COGNITIVE DISABILITIES |
SR 002 180 : 1.1.1 | REQUIREMENTS FOR COMMUNICATION OF CITIZENS WITH AUTHORITIES/ORGANIZATIONS IN CASE OF DISTRESS (EMERGENCY CALL HANDLING) |
TR 102 125 : 1.1.1 | HUMAN FACTORS (HF); POTENTIAL HARMONIZED UI ELEMENTS FOR MOBILE TERMINALS AND SERVICES |
TR 103 073 : 1.1.1 | UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); IMPROVING COMMUNICATIONS FOR DISABLED, YOUNG AND ELDERLY PEOPLE |
TR 187 020 : 1.1.1 | RADIO FREQUENCY IDENTIFICATION (RFID); COORDINATED ESO RESPONSE TO PHASE 1 OF EU MANDATE M436 |
DIN EN 1332-1:2009-10 | IDENTIFICATION CARD SYSTEMS - HUMAN-MACHINE INTERFACE - PART 1: DESIGN PRINCIPLES FOR THE USER INTERFACE |
I.S. EN 1332-1:2009 | IDENTIFICATION CARD SYSTEMS - HUMAN-MACHINE INTERFACE - PART 1: DESIGN PRINCIPLES FOR THE USER INTERFACE |
EG 202 132 : 1.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GUIDELINES FOR GENERIC USER INTERFACE ELEMENTS FOR MOBILE TERMINALS AND SERVICES |
EG 202 745 : 1.1.1 | HUMAN FACTORS (HF); GUIDELINES ON THE PROVISION OF ICT SERVICES TO YOUNG CHILDREN |
EG 202 423 : 1.1.1 | HUMAN FACTORS (HF); GUIDELINES FOR THE DESIGN AND DEPLOYMENT OF ICT PRODUCTS AND SERVICES USED BY CHILDREN |
SR 002 564 : 2.0.0 | APPLICABILITY OF EXISTING ETSI AND ETSI/3GPP DELIVERABLES TO EHEALTH |
EG 202 848 : 1.1.1 | HUMAN FACTORS; INCLUSIVE ESERVICES FOR ALL: OPTIMIZING THE ACCESSIBILITY AND THE USE OF UPCOMING USER-INTERACTION TECHNOLOGIES |
CAN/CSA-B651.2-07 (R2017) | Accessible Design for Self-Service Interactive Devices |
EG 202 191 : 1.1.1 | HUMAN FACTORS (HF); MULTIMODAL INTERACTION, COMMUNICATION AND NAVIGATION GUIDELINES |
TR 102 612 : 1.1.1 | HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1) |
TR 102 849 : 1.1.1 | HUMAN FACTORS (HF); INCLUSIVE ESERVICES FOR ALL; BACKGROUND ANALYSIS OF FUTURE INTERACTION TECHNOLOGIES AND SUPPORTING INFORMATION |
UNI EN 1332-1 : 2010 | IDENTIFICATION CARD SYSTEMS - HUMAN- MACHINE INTERFACE - PART 1: DESIGN PRINCIPLES FOR THE USER INTERFACE |
TS 102 181 : 1.2.1 | EMERGENCY COMMUNICATIONS (EMTEL); REQUIREMENTS FOR COMMUNICATION BETWEEN AUTHORITIES/ORGANIZATIONS DURING EMERGENCIES |
UNE-EN 1332-1:2010 | Identification card systems - Human-machine interface - Part 1: Design principles for the user interface |
TR 102 972 : 1.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GENERIC USER INTERFACE ELEMENTS FOR 3G/UMTS MOBILE DEVICES, SERVICES AND APPLICATIONS |
TR 102 410 : 1.1.1 | EMERGENCY COMMUNICATIONS (EMTEL); BASIS OF REQUIREMENTS FOR COMMUNICATIONS BETWEEN INDIVIDUALS AND BETWEEN INDIVIDUALS AND AUTHORITIES WHILST EMERGENCIES ARE IN PROGRESS |
ES 202 975 : 2.1.1 | HUMAN FACTORS (HF); REQUIREMENTS FOR RELAY SERVICES |
TR 102 548 : 1.1.1 | HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS |
CSA B651.2 : 2007 | ACCESSIBLE DESIGN FOR SELF-SERVICE INTERACTIVE DEVICES |
CSA B651.2 : 2007 : R2012 | ACCESSIBLE DESIGN FOR SELF-SERVICE INTERACTIVE DEVICES |
BS EN 1332-1:2009 | Identification card systems. Human-machine interface Design principles for the user interface |
TS 102 577 : 1.1.1 | HUMAN FACTORS (HF); PUBLIC INTERNET ACCESS POINTS (PIAPS) |
EG 202 487 : 1.1.2 | HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES; TELECARE SERVICES (EHEALTH) |
EG 202 249 : 1.1.1 | UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); GUIDELINES ON THE USABILITY OF UCI BASED SYSTEMS |
TS 102 511 : 1.1.1 | HUMAN FACTORS (HF); AT COMMANDS FOR ASSISTIVE MOBILE DEVICE INTERFACES |
EG 202 952 : 1.1.1 | HUMAN FACTORS (HF); GUIDELINES TO IDENTIFY 'DESIGN FOR ALL' ASPECTS IN ETSI DELIVERABLES |
TR 103 335 : 1.1.1 | EMERGENCY COMMUNICATIONS (EMTEL); GUIDELINES FOR ALERT MESSAGE CONTENT ACCESSIBILITY |
EG 202 416 : 1.1.2 | HUMAN FACTORS (HF); USER INTERFACES; SETUP PROCEDURE DESIGN GUIDELINES FOR MOBILE TERMINALS AND SERVICES |
TR 102 068 : 1.1.3 | HUMAN FACTORS (HF); REQUIREMENTS FOR ASSISTIVE TECHNOLOGY DEVICES IN ICT |
EG 202 320 : 1.2.1 | HUMAN FACTORS (HF); DUPLEX UNIVERSAL SPEECH AND TEXT (DUST) COMMUNICATIONS |
ES 202 746 : 1.1.1 | HUMAN FACTORS (HF); PERSONALIZATION AND USER PROFILE MANAGEMENT; USER PROFILE PREFERENCES AND INFORMATION |
TR 103 077 : 1.1.1 | UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); MAXIMIZING THE USABILITY OF UCI BASED SYSTEMS |
15/30273313 DC : 0 | BS EN ISO 11608-7 - NEEDLE-BASED INJECTION SYSTEMS FOR MEDICAL USE - REQUIREMENTS AND TEST METHODS - PART 7: ACCESSIBILITY FOR PERSONS WITH VISUAL IMPAIRMENT |
MIL-STD-1472 Revision G:2012 | HUMAN ENGINEERING |
Access your standards online with a subscription
Features
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.