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EG 202 116 : 1.2.2

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HUMAN FACTORS (HF); GUIDELINES FOR ICT PRODUCTS AND SERVICES; "DESIGN FOR ALL"

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Foreword
Introduction
1 Scope
2 References
   2.1 Normative references
   2.2 Informative references
3 Definitions and abbreviations
   3.1 Definitions
   3.2 Abbreviations
4 Human Factors and Design for All
   4.1 Introduction
   4.2 The usability gap
   4.3 Design For All?
5 Users
   5.1 Introduction
   5.2 User Populations and their Characteristics
6 Human Centred Design process
   6.1 ISO 13407 definition
   6.2 Why Human-Centred Design?
   6.3 The Design process
   6.4 Human-Centred design - Summary
7 General design issues
   7.1 General principles
   7.2 Dialogue styles
   7.3 Assistive technology
   7.4 Multimedia presentation and Multimodal interaction
   7.5 Labels and abbreviations
   7.6 National Variations
   7.7 Security
   7.8 User Support
8 Input components - Design Guidelines
   8.1 General
   8.2 Tactile input: Keys and keyboards
   8.3 Tactile input: Pointing devices
   8.4 Tactile input: Switches
   8.5 Tactile input: Variable controls (continuous controls)
   8.6 Tactile input: Software controls and indications
   8.7 Acoustic input
   8.8 Visual input
   8.9 Biometric input
   8.10 Electronic input
9 Output components - Design Guidelines
   9.1 Output Components
   9.2 Visual output
   9.3 Quality requirements for different Visual media contents
   9.4 Visual indicators
   9.5 Acoustic output
   9.6 Tactile Output
   9.7 Printed Output
10 Additional product specific guidelines
   10.1 Cables and Cords
   10.2 Casework
   10.3 Casework Colour
   10.4 Surface finish
   10.5 Connectors
   10.6 Facsimile Machines
   10.7 Handset
   10.8 Handset Rest
   10.9 Hookswitch
   10.10 Key Operated Switches
   10.11 Payment Facilities (coins and paper money)
   10.12 Portable and Mobile equipment
   10.13 Videophones
11 Additional service specific guidelines
   11.1 Addresses
   11.2 Call Handling
   11.3 Communication and Transmission
   11.4 Data Transmission
   11.5 Dialling
   11.6 Phone-based Interfaces
   11.7 Supplementary Services
   11.8 Voice transmission
Annex A (informative): Questionnaires for users
Annex B (informative): Checklists for groups of disabled people
      B.1 Visually impaired people
      B.2 Blind people
      B.3 People with reduced movement capability and
          reduced muscular strength
      B.4 People with unco-ordinated movements
      B.5 People who are hard of hearing
      B.6 People with learning difficulties
      B.7 People with low voice output
Annex C (informative): Presentation of the evaluation results
      C.1 An example of a description of the results of
          the evaluation
      C.2 Final survey sheet
Annex D (informative): Bibliography
Index
History

Provides guidance to Information and Communication Technology (ICT) product and service designers on Human Factors issues, good Human Factors design practice, and relevant international and national standards. In particular, it aims to help designers to maximize the level of usability of products and services by providing a comprehensive set of Human Factors design guidelines.

Committee
HF
DocumentType
Standard
Pages
203
PublisherName
European Telecommunications Standards Institute
Status
Current

07/30164625 DC : 0 BS EN 1332-1 - IDENTIFICATION CARD SYSTEMS - HUMAN-MACHINE INTERFACE - PART 1: DESIGN PRINCIPLES FOR THE USER INTERFACE
TR 102 180 : 1.5.1 EMERGENCY COMMUNICATIONS (EMTEL); BASIS OF REQUIREMENTS FOR COMMUNICATION OF INDIVIDUALS WITH AUTHORITIES/ORGANIZATIONS IN CASE OF DISTRESS (EMERGENCY CALL HANDLING)
CSA ISO 9241-20 : 2014 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 20: ACCESSIBILITY GUIDELINES FOR INFORMATION/COMMUNICATION TECHNOLOGY (ICT) EQUIPMENT AND SERVICES
EG 202 325 : 1.1.1 HUMAN FACTORS (HF); USER PROFILE MANAGEMENT
EN 1332-1:2009 Identification card systems - Human-machine interface - Part 1: Design principles for the user interface
TR 103 180 : 1.2.1 ACCESS AND TERMINALS (AT); STUDY ON EMERGENCY COMMUNICATIONS; ASPECTS RELATED TO FIXED LINE TERMINALS
EG 202 417 : 1.1.2 HUMAN FACTORS (HF); USER EDUCATION GUIDELINES FOR MOBILE TERMINALS AND SERVICES
ES 202 130 : 2.1.2 HUMAN FACTORS (HF); USER INTERFACES; CHARACTER REPERTOIRES, ORDERINGS AND ASSIGNMENTS TO THE 12-KEY TELEPHONE KEYPAD
TR 102 415 : 1.1.1 HUMAN FACTORS (HF); TELECARE SERVICES; ISSUES AND RECOMMENDATIONS FOR USER ASPECTS
I.S. CWA 50487:2006 SMARTHOUSE CODE OF PRACTICE
EG 203 350 : 1.1.1 HUMAN FACTORS (HF); GUIDELINES FOR THE DESIGN OF MOBILE ICT DEVICES AND THEIR RELATED APPLICATIONS FOR PEOPLE WITH COGNITIVE DISABILITIES
SR 002 180 : 1.1.1 REQUIREMENTS FOR COMMUNICATION OF CITIZENS WITH AUTHORITIES/ORGANIZATIONS IN CASE OF DISTRESS (EMERGENCY CALL HANDLING)
TR 102 125 : 1.1.1 HUMAN FACTORS (HF); POTENTIAL HARMONIZED UI ELEMENTS FOR MOBILE TERMINALS AND SERVICES
TR 103 073 : 1.1.1 UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); IMPROVING COMMUNICATIONS FOR DISABLED, YOUNG AND ELDERLY PEOPLE
TR 187 020 : 1.1.1 RADIO FREQUENCY IDENTIFICATION (RFID); COORDINATED ESO RESPONSE TO PHASE 1 OF EU MANDATE M436
DIN EN 1332-1:2009-10 IDENTIFICATION CARD SYSTEMS - HUMAN-MACHINE INTERFACE - PART 1: DESIGN PRINCIPLES FOR THE USER INTERFACE
I.S. EN 1332-1:2009 IDENTIFICATION CARD SYSTEMS - HUMAN-MACHINE INTERFACE - PART 1: DESIGN PRINCIPLES FOR THE USER INTERFACE
EG 202 132 : 1.1.1 HUMAN FACTORS (HF); USER INTERFACES; GUIDELINES FOR GENERIC USER INTERFACE ELEMENTS FOR MOBILE TERMINALS AND SERVICES
EG 202 745 : 1.1.1 HUMAN FACTORS (HF); GUIDELINES ON THE PROVISION OF ICT SERVICES TO YOUNG CHILDREN
EG 202 423 : 1.1.1 HUMAN FACTORS (HF); GUIDELINES FOR THE DESIGN AND DEPLOYMENT OF ICT PRODUCTS AND SERVICES USED BY CHILDREN
SR 002 564 : 2.0.0 APPLICABILITY OF EXISTING ETSI AND ETSI/3GPP DELIVERABLES TO EHEALTH
EG 202 848 : 1.1.1 HUMAN FACTORS; INCLUSIVE ESERVICES FOR ALL: OPTIMIZING THE ACCESSIBILITY AND THE USE OF UPCOMING USER-INTERACTION TECHNOLOGIES
CAN/CSA-B651.2-07 (R2017) Accessible Design for Self-Service Interactive Devices
EG 202 191 : 1.1.1 HUMAN FACTORS (HF); MULTIMODAL INTERACTION, COMMUNICATION AND NAVIGATION GUIDELINES
TR 102 612 : 1.1.1 HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1)
TR 102 849 : 1.1.1 HUMAN FACTORS (HF); INCLUSIVE ESERVICES FOR ALL; BACKGROUND ANALYSIS OF FUTURE INTERACTION TECHNOLOGIES AND SUPPORTING INFORMATION
UNI EN 1332-1 : 2010 IDENTIFICATION CARD SYSTEMS - HUMAN- MACHINE INTERFACE - PART 1: DESIGN PRINCIPLES FOR THE USER INTERFACE
TS 102 181 : 1.2.1 EMERGENCY COMMUNICATIONS (EMTEL); REQUIREMENTS FOR COMMUNICATION BETWEEN AUTHORITIES/ORGANIZATIONS DURING EMERGENCIES
UNE-EN 1332-1:2010 Identification card systems - Human-machine interface - Part 1: Design principles for the user interface
TR 102 972 : 1.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC USER INTERFACE ELEMENTS FOR 3G/UMTS MOBILE DEVICES, SERVICES AND APPLICATIONS
TR 102 410 : 1.1.1 EMERGENCY COMMUNICATIONS (EMTEL); BASIS OF REQUIREMENTS FOR COMMUNICATIONS BETWEEN INDIVIDUALS AND BETWEEN INDIVIDUALS AND AUTHORITIES WHILST EMERGENCIES ARE IN PROGRESS
ES 202 975 : 2.1.1 HUMAN FACTORS (HF); REQUIREMENTS FOR RELAY SERVICES
TR 102 548 : 1.1.1 HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS
CSA B651.2 : 2007 ACCESSIBLE DESIGN FOR SELF-SERVICE INTERACTIVE DEVICES
CSA B651.2 : 2007 : R2012 ACCESSIBLE DESIGN FOR SELF-SERVICE INTERACTIVE DEVICES
BS EN 1332-1:2009 Identification card systems. Human-machine interface Design principles for the user interface
TS 102 577 : 1.1.1 HUMAN FACTORS (HF); PUBLIC INTERNET ACCESS POINTS (PIAPS)
EG 202 487 : 1.1.2 HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES; TELECARE SERVICES (EHEALTH)
EG 202 249 : 1.1.1 UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); GUIDELINES ON THE USABILITY OF UCI BASED SYSTEMS
TS 102 511 : 1.1.1 HUMAN FACTORS (HF); AT COMMANDS FOR ASSISTIVE MOBILE DEVICE INTERFACES
EG 202 952 : 1.1.1 HUMAN FACTORS (HF); GUIDELINES TO IDENTIFY 'DESIGN FOR ALL' ASPECTS IN ETSI DELIVERABLES
TR 103 335 : 1.1.1 EMERGENCY COMMUNICATIONS (EMTEL); GUIDELINES FOR ALERT MESSAGE CONTENT ACCESSIBILITY
EG 202 416 : 1.1.2 HUMAN FACTORS (HF); USER INTERFACES; SETUP PROCEDURE DESIGN GUIDELINES FOR MOBILE TERMINALS AND SERVICES
TR 102 068 : 1.1.3 HUMAN FACTORS (HF); REQUIREMENTS FOR ASSISTIVE TECHNOLOGY DEVICES IN ICT
EG 202 320 : 1.2.1 HUMAN FACTORS (HF); DUPLEX UNIVERSAL SPEECH AND TEXT (DUST) COMMUNICATIONS
ES 202 746 : 1.1.1 HUMAN FACTORS (HF); PERSONALIZATION AND USER PROFILE MANAGEMENT; USER PROFILE PREFERENCES AND INFORMATION
TR 103 077 : 1.1.1 UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); MAXIMIZING THE USABILITY OF UCI BASED SYSTEMS
15/30273313 DC : 0 BS EN ISO 11608-7 - NEEDLE-BASED INJECTION SYSTEMS FOR MEDICAL USE - REQUIREMENTS AND TEST METHODS - PART 7: ACCESSIBILITY FOR PERSONS WITH VISUAL IMPAIRMENT

MIL-STD-1472 Revision G:2012 HUMAN ENGINEERING

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