EN ISO 9004:2018
Current
The latest, up-to-date edition.
Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018)
11-04-2018
European foreword
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Quality of an organization and sustained success
5 Context of an organization
6 Identity of an organization
7 Leadership
8 Process management
9 Resource management
10 Analysis and evaluation of an organization's performance
11 Improvement, learning and innovation
Annex A (informative) - Self-assessment tool
Bibliography
ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.ISO 9004:2018 is applicable to any organization, regardless of its size, type and activity.
| Committee |
CEN/BT
|
| DevelopmentNote |
Supersedes EN ISO 9004-1. (12/2000) Supersedes EN 29004-2. (06/2015)
|
| DocumentType |
Standard
|
| PublisherName |
Comite Europeen de Normalisation
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| NF EN ISO 9004:2018 | Identical |
| ISO 9004:2009 | Identical |
| NS EN ISO 9004 : 2009 | Identical |
| I.S. EN ISO 9004:2009 | Identical |
| I.S. EN ISO 9004:2018 | Identical |
| NBN EN ISO 9004 : 2009 | Identical |
| BS EN ISO 9004:2009 | Identical |
| UNI EN ISO 9004 : 2009 | Identical |
| UNI EN ISO 9004:2018 | Identical |
| ISO 9004:2018 | Identical |
| PN-EN ISO 9004:2018-06 | Identical |
| ONORM EN ISO 9004 : 2010 | Identical |
| SN EN ISO 9004 : 2009 | Identical |
| SS-EN ISO 9004:2018 | Identical |
| PN EN ISO 9004 : 2010 | Identical |
| ONORM EN ISO 9004:2018 | Identical |
| NS EN ISO 9004:2018 | Identical |
| BS EN ISO 9004:2018 | Identical |
| DIN EN ISO 9004:2018-08 | Identical |
| UNE-EN ISO 9004:2009 | Identical |
| NEN EN ISO 9004 : 2018 | Identical |
| SN EN ISO 9004:2018 | Identical |
| UNE-EN ISO 9004:2018 | Identical |
| ISO 10001:2007 | Quality management Customer satisfaction Guidelines for codes of conduct for organizations |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO/IEC/IEEE 24748-5:2017 | Systems and software engineering — Life cycle management — Part 5: Software development planning |
| ISO 10015:1999 | Quality management Guidelines for training |
| ISO/TR 14047:2012 | Environmental management Life cycle assessment Illustrative examples on how to apply ISO 14044 to impact assessment situations |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/TR 14049:2012 | Environmental management Life cycle assessment Illustrative examples on how to apply ISO 14044 to goal and scope definition and inventory analysis |
| ISO 22000:2005 | Food safety management systems Requirements for any organization in the food chain |
| ISO 31000:2009 | Risk management Principles and guidelines |
| IEC 61160:2005 | Design review |
| ISO 22301:2012 | Societal security Business continuity management systems Requirements |
| ISO 26000:2010 | Guidance on social responsibility |
| ISO 10019:2005 | Guidelines for the selection of quality management system consultants and use of their services |
| ISO 10004:2012 | Quality management Customer satisfaction Guidelines for monitoring and measuring |
| ISO 10014:2006 | Quality management Guidelines for realizing financial and economic benefits |
| ISO 50001:2011 | Energy management systems Requirements with guidance for use |
| ISO/IEC 27002:2013 | Information technology Security techniques Code of practice for information security controls |
| ISO 10005:2005 | Quality management systems Guidelines for quality plans |
| ISO 10008:2013 | Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions |
| ISO 10003:2007 | Quality management Customer satisfaction Guidelines for dispute resolution external to organizations |
| ISO 19600:2014 | Compliance management systems Guidelines |
| ISO 22316:2017 | Security and resilience — Organizational resilience — Principles and attributes |
| ISO 39001:2012 | Road traffic safety (RTS) management systems — Requirements with guidance for use |
| ISO 10006:2003 | Quality management systems Guidelines for quality management in projects |
| ISO 37001:2016 | Anti-bribery management systems — Requirements with guidance for use |
| ISO 14044:2006 | Environmental management Life cycle assessment Requirements and guidelines |
| ISO 10018:2012 | Quality management Guidelines on people involvement and competence |
| ISO/TR 14062:2002 | Environmental management Integrating environmental aspects into product design and development |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| ISO/TR 10013:2001 | Guidelines for quality management system documentation |
| IEC 60300-1:2014 | Dependability management - Part 1: Guidance for management and application |
| ISO 14001:2015 | Environmental management systems — Requirements with guidance for use |
| ISO 10012:2003 | Measurement management systems — Requirements for measurement processes and measuring equipment |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/TS 14048:2002 | Environmental management — Life cycle assessment — Data documentation format |
| ISO/IEC 27000:2016 | Information technology Security techniques Information security management systems Overview and vocabulary |
| ISO 10007:2017 | Quality management — Guidelines for configuration management |
| ISO 14040:2006 | Environmental management Life cycle assessment Principles and framework |
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