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EN ISO 9241-110:2006
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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Ergonomics of human-system interaction - Part 110: Dialogue principles (ISO 9241-110:2006)
06-07-2020
01-04-2006
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Dialogue principles and recommendations
4.1 Overview
4.2 Relationships between dialogue principles
4.3 Suitability for the task
4.4 Self-descriptiveness
4.5 Conformity with user expectations
4.6 Suitability for learning
4.7 Controllability
4.8 Error tolerance
4.9 Suitability for individualization
5 Framework for using the dialogue principles and
recommendations
5.1 General
5.2 Example for use of this part of ISO 9241 in the
analysis of interactive systems
5.3 Example for use of this part of ISO 9241 in design
of interactive systems (Relationship with ISO 9241-13
to ISO 9241-17)
5.4 Example for use of this part of ISO 9241 in evaluation
of interactive systems
6 Relationship between this part of ISO 9241 and ISO 9241-11
and ISO 9241-12
Annex A (informative) Overview of the ISO 9241 series
Bibliography
ISO 9241-110:2006 sets forth ergonomic design principles formulated in general terms (i.e. presented without reference to situations of use, application, environment or technology) and provides a framework for applying those principles to the analysis, design and evaluation of interactive systems.While ISO 9241-110:2006 is applicable to all types of interactive systems, it does not cover the specifics of every context of use (e.g. safety critical systems, collaborative work).It is intended for the following types of users: designers of user interface development tools and style guides to be used by user interface designers; user interface designers, who will apply the guidance during the development process; developers, who will apply the guidance during design and implementation of system functionality; buyers, who will reference it during product procurement; evaluators, who are responsible for ensuring that products meet its recommendations.ISO 9241-110:2006 focuses on dialogue principles related to the ergonomic design of the dialogue between user and interactive system, and does not consider any other aspect of design such as marketing, aesthetics or corporate design.The list of recommendations for each of the dialogue principles is not exhaustive.
Committee |
CEN/TC 122
|
DevelopmentNote |
Supersedes EN ISO 9241-10. (04/2006)
|
DocumentType |
Standard
|
PublisherName |
Comite Europeen de Normalisation
|
Status |
Superseded
|
SupersededBy | |
Supersedes |
Standards | Relationship |
NF EN ISO 9241-110 : 2006 | Identical |
ISO 9241-110:2006 | Identical |
UNE-EN ISO 9241-110:2006 | Identical |
NBN EN ISO 9241-110 : 2006 | Identical |
NEN EN ISO 9241-110 : 2006 | Identical |
NS EN ISO 9241-110 : 1ED 2006 | Identical |
I.S. EN ISO 9241-110:2006 | Identical |
PN EN ISO 9241-110 : 2006 | Identical |
SN EN ISO 9241-110 : 2006 | Identical |
UNI EN ISO 9241-110 : 2006 | Identical |
SS-EN ISO 9241-110:2006 | Identical |
BS EN ISO 9241-110:2006 | Identical |
DIN EN ISO 9241-110:2008-09 | Identical |
ONORM EN ISO 9241-110 : 2008 | Identical |
PREN 17161 : DRAFT 2017 | DESIGN FOR ALL - ACCESSIBILITY FOLLOWING A DESIGN FOR ALL APPROACH IN PRODUCTS, GOODS AND SERVICES - EXTENDING THE RANGE OF USERS |
DIN EN 894-4:2010-11 | Safety of machinery - Ergonomics requirements for the design of displays and control actuators - Part 4: Location and arrangement of displays and control actuators |
BS EN 60601-1-6 : 2010 | MEDICAL ELECTRICAL EQUIPMENT - PART 1-6: GENERAL REQUIREMENTS FOR BASIC SAFETY AND ESSENTIAL PERFORMANCE - COLLATERAL STANDARD: USABILITY |
S.R. CLC/TS 50459-1:2015 | RAILWAY APPLICATIONS - COMMUNICATION, SIGNALLING AND PROCESSING SYSTEMS - EUROPEAN RAIL TRAFFIC MANAGEMENT SYSTEM - DRIVER-MACHINE INTERFACE - PART 1: GENERAL PRINCIPLES FOR THE PRESENTATION OF ERTMS/ETCS/GSM-R INFORMATION |
17/30366897 DC : 0 | BS EN 17161 - DESIGN FOR ALL - ACCESSIBILITY FOLLOWING A DESIGN FOR ALL APPROACH IN PRODUCTS, GOODS AND SERVICES - EXTENDING THE RANGE OF USERS |
DIN EN 1332-1 E : 2009 | IDENTIFICATION CARD SYSTEMS - HUMAN-MACHINE INTERFACE - PART 1: DESIGN PRINCIPLES FOR THE USER INTERFACE |
BS EN 614-1 : 2006 | SAFETY OF MACHINERY - ERGONOMIC DESIGN PRINCIPLES - PART 1: TERMINOLOGY AND GENERAL PRINCIPLES |
EN 1332-1:2009 | Identification card systems - Human-machine interface - Part 1: Design principles for the user interface |
DIN EN 16710-2 E : 2016 | ERGONOMICS METHODS - PART 2: A METHODOLOGY FOR WORK ANALYSIS TO SUPPORT DESIGN |
I.S. EN 16186-3:2016 | RAILWAY APPLICATIONS - DRIVER'S CAB - PART 3: DESIGN OF DISPLAYS |
DIN EN 1332-1:2009-10 | IDENTIFICATION CARD SYSTEMS - HUMAN-MACHINE INTERFACE - PART 1: DESIGN PRINCIPLES FOR THE USER INTERFACE |
I.S. EN 1332-1:2009 | IDENTIFICATION CARD SYSTEMS - HUMAN-MACHINE INTERFACE - PART 1: DESIGN PRINCIPLES FOR THE USER INTERFACE |
I.S. EN 13861:2011 | SAFETY OF MACHINERY - GUIDANCE FOR THE APPLICATION OF ERGONOMICS STANDARDS IN THE DESIGN OF MACHINERY |
I.S. EN 614-1:2006 | SAFETY OF MACHINERY - ERGONOMIC DESIGN PRINCIPLES - PART 1: TERMINOLOGY AND GENERAL PRINCIPLES |
VDI 3633 Blatt 11:2009-10 | Simulation of systems in logistics, materials handling and production - Simulation and visualization |
VDI/VDE 3699 Blatt 1:2015-04 | Process control using display screens - Terminology |
VDI/VDE 3850 Blatt 1:2014-04 | Development of usable user interfaces for technical plants - Concepts, principles and fundamental recommendations |
VDI/VDE 3850 Blatt 3:2015-11 | Development of usable user interfaces for technical plants - Features, design and applications of user interfaces with touchscreen |
BS EN 894-4:2010 | Safety of machinery. Ergonomics requirements for design of displays and control actuators Location and arrangement of displays and control actuators |
NF EN 894-4 : 2010 | SAFETY OF MACHINERY - ERGONOMICS REQUIREMENTS FOR THE DESIGN OF DISPLAYS AND CONTROL ACTUATORS - PART 4: LOCATION AND ARRANGEMENT OF DISPLAYS AND CONTROL ACTUATORS |
DIN EN 894-4 E : 2010 | SAFETY OF MACHINERY - ERGONOMICS REQUIREMENTS FOR THE DESIGN OF DISPLAYS AND CONTROL ACTUATORS - PART 4: LOCATION AND ARRANGEMENT OF DISPLAYS AND CONTROL ACTUATORS |
I.S. EN 16710-2:2016 | ERGONOMICS METHODS - PART 2: A METHODOLOGY FOR WORK ANALYSIS TO SUPPORT DESIGN |
UNE-EN 16186-3:2017 | Railway applications - Driver's cab - Part 3: Design of displays |
S.R. CLC/TS 50459-3:2016 | RAILWAY APPLICATIONS - COMMUNICATION, SIGNALLING AND PROCESSING SYSTEMS - EUROPEAN RAIL TRAFFIC MANAGEMENT SYSTEM - DRIVER-MACHINE INTERFACE - PART 3: ERGONOMIC ARRANGEMENTS OF NON ETCS INFORMATION |
DIN EN 13861:2012-01 | Safety of machinery - Guidance for the application of ergonomics standards in the design of machinery |
UNI EN 614-1 : 2009 | SAFETY OF MACHINERY - ERGONOMIC DESIGN PRINCIPLES - PART 1: TERMINOLOGY AND GENERAL PRINCIPLES |
UNI EN 1332-1 : 2010 | IDENTIFICATION CARD SYSTEMS - HUMAN- MACHINE INTERFACE - PART 1: DESIGN PRINCIPLES FOR THE USER INTERFACE |
UNI EN 13861 : 2011 | SAFETY OF MACHINERY - GUIDANCE FOR THE APPLICATION OF ERGONOMICS STANDARDS IN THE DESIGN OF MACHINERY |
EN 894-4:2010 | Safety of machinery - Ergonomics requirements for the design of displays and control actuators - Part 4: Location and arrangement of displays and control actuators |
S.R. CLC/TS 50459-2:2015 | RAILWAY APPLICATIONS - COMMUNICATION, SIGNALLING AND PROCESSING SYSTEMS - EUROPEAN RAIL TRAFFIC MANAGEMENT SYSTEM - DRIVER-MACHINE INTERFACE - PART 2: ERGONOMIC ARRANGEMENTS OF GSM-R INFORMATION |
PD CLC/TS 50459-3:2016 | Railway applications. Communication, signalling and processing systems. European Rail Traffic Management System. Driver-Machine Interface Ergonomic arrangements of non ETCS information |
14/30293469 DC : 0 | BS EN 16710 - ERGONOMICS - A METHODOLOGY FOR WORK ANALYSIS TO SUPPORT DESIGN |
CLC/TS 50459-3:2016 | Railway applications - Communication, signalling and processing systems - European Rail Traffic Management System - Driver-Machine Interface - Part 3: Ergonomic arrangements of non ETCS information |
PD CLC/TS 50459-2:2015 | Railway applications. Communication, signalling and processing systems. European Rail Traffic Management System. Driver-Machine Interface Ergonomic arrangements of GSM-R information |
PD CLC/TS 50459-1:2015 | Railway applications. Communication, signalling and processing systems. European Rail Traffic Management System. Driver-Machine Interface General principles for the presentation of ERTMS/ETCS/GSM-R information |
12/30241465 DC : 0 | BS EN 16186-3 - RAILWAY APPLICATIONS - DRIVER'S CAB - PART 3: DESIGN OF DISPLAYS |
UNE-EN 1332-1:2010 | Identification card systems - Human-machine interface - Part 1: Design principles for the user interface |
DIN SPEC 33440:2013-05 | ERGONOMIC DESIGN OF USER-INTERFACES AND PRODUCTS FOR SMART GRID AND ELECTROMOBILITY |
I.S. EN 894-4:2010 | SAFETY OF MACHINERY - ERGONOMICS REQUIREMENTS FOR THE DESIGN OF DISPLAYS AND CONTROL ACTUATORS - PART 4: LOCATION AND ARRANGEMENT OF DISPLAYS AND CONTROL ACTUATORS |
EN 60601-1-6:2010/A1:2015 | MEDICAL ELECTRICAL EQUIPMENT - PART 1-6: GENERAL REQUIREMENTS FOR BASIC SAFETY AND ESSENTIAL PERFORMANCE - COLLATERAL STANDARD: USABILITY (IEC 60601-1-6:2010/A1:2013) |
CLC/TS 50459-2:2015 | Railway applications - Communication, signalling and processing systems - European Rail Traffic Management System - Driver-Machine Interface - Part 2: Ergonomic arrangements of GSM-R information |
BS EN 1332-1:2009 | Identification card systems. Human-machine interface Design principles for the user interface |
EN 13861:2011 | Safety of machinery - Guidance for the application of ergonomics standards in the design of machinery |
EN 16710-2:2016 | Ergonomics methods - Part 2: A methodology for work analysis to support design |
EN 16186-3:2016 | Railway applications - Driver's cab - Part 3: Design of displays |
EN 614-1:2006+A1:2009 | Safety of machinery - Ergonomic design principles - Part 1: Terminology and general principles |
DIN SPEC 33440:2013-05 | ERGONOMIC DESIGN OF USER-INTERFACES AND PRODUCTS FOR SMART GRID AND ELECTROMOBILITY |
UNI EN 894-4 : 2010 | SAFETY OF MACHINERY - ERGONOMICS REQUIREMENTS FOR THE DESIGN OF DISPLAYS AND CONTROL ACTUATORS - PART 4: LOCATION AND ARRANGEMENT OF DISPLAYS AND CONTROL ACTUATORS |
BS EN 16186-3 : 2016 | RAILWAY APPLICATIONS - DRIVER'S CAB - PART 3: DESIGN OF DISPLAYS |
BS EN 16710-2:2016 | Ergonomics methods A methodology for work analysis to support design |
DIN EN 16710-2:2016-10 | ERGONOMICS METHODS - PART 2: A METHODOLOGY FOR WORK ANALYSIS TO SUPPORT DESIGN |
CLC/TS 50459-1:2015 | Railway applications - Communication, signalling and processing systems - European Rail Traffic Management System - Driver-Machine Interface - Part 1: General principles for the presentation of ERTMS/ETCS/GSM-R information |
DIN EN 614-1:2009-06 | SAFETY OF MACHINERY - ERGONOMIC DESIGN PRINCIPLES - PART 1: TERMINOLOGY AND GENERAL PRINCIPLES |
BS EN 13861:2011 | Safety of machinery. Guidance for the application of ergonomics standards in the design of machinery |
ISO 10075-2:1996 | Ergonomic principles related to mental workload — Part 2: Design principles |
ISO 9241-11:1998 | Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability |
ISO/IEC 9995-6:2006 | Information technology Keyboard layouts for text and office systems Part 6: Function section |
ISO 9241-5:1998 | Ergonomic requirements for office work with visual display terminals (VDTs) — Part 5: Workstation layout and postural requirements |
ISO 9241-17:1998 | Ergonomic requirements for office work with visual display terminals (VDTs) Part 17: Form filling dialogues |
ISO 9241-9:2000 | Ergonomic requirements for office work with visual display terminals (VDTs) Part 9: Requirements for non-keyboard input devices |
ISO/IEC 9995-2:2009 | Information technology — Keyboard layouts for text and office systems — Part 2: Alphanumeric section |
ISO 9241-12:1998 | Ergonomic requirements for office work with visual display terminals (VDTs) Part 12: Presentation of information |
ISO 9355-1:1999 | Ergonomic requirements for the design of displays and control actuators — Part 1: Human interactions with displays and control actuators |
ISO 9241-16:1999 | Ergonomic requirements for office work with visual display terminals (VDTs) Part 16: Direct manipulation dialogues |
ISO/IEC 9995-5:2009 | Information technology Keyboard layouts for text and office systems Part 5: Editing and function section |
ISO 9241-7:1998 | Ergonomic requirements for office work with visual display terminals (VDTs) Part 7: Requirements for display with reflections |
ISO 13406-1:1999 | Ergonomic requirements for work with visual displays based on flat panels Part 1: Introduction |
ISO 9241-14:1997 | Ergonomic requirements for office work with visual display terminals (VDTs) — Part 14: Menu dialogues |
ISO 9241-15:1997 | Ergonomic requirements for office work with visual display terminals (VDTs) Part 15: Command dialogues |
ISO/IEC 9995-7:2009 | Information technology Keyboard layouts for text and office systems Part 7: Symbols used to represent functions |
ISO/IEC 9995-1:2009 | Information technology — Keyboard layouts for text and office systems — Part 1: General principles governing keyboard layouts |
ISO/IEC 9995-8:2009 | Information technology Keyboard layouts for text and office systems Part 8: Allocation of letters to the keys of a numeric keypad |
ISO/IEC 9995-4:2009 | Information technology — Keyboard layouts for text and office systems — Part 4: Numeric section |
ISO/TS 16071:2003 | Ergonomics of human-system interaction Guidance on accessibility for human-computer interfaces |
ISO/IEC 9995-3:2010 | Information technology — Keyboard layouts for text and office systems — Part 3: Complementary layouts of the alphanumeric zone of the alphanumeric section |
ISO 10075-1:2017 | Ergonomic principles related to mental workload — Part 1: General issues and concepts, terms and definitions |
ISO 9241-2:1992 | Ergonomic requirements for office work with visual display terminals (VDTs) — Part 2: Guidance on task requirements |
ISO 9241-6:1999 | Ergonomic requirements for office work with visual display terminals (VDTs) Part 6: Guidance on the work environment |
ISO 6385:2016 | Ergonomics principles in the design of work systems |
ISO 13407:1999 | Human-centred design processes for interactive systems |
ISO 9355-2:1999 | Ergonomic requirements for the design of displays and control actuators — Part 2: Displays |
ISO 9241-13:1998 | Ergonomic requirements for office work with visual display terminals (VDTs) — Part 13: User guidance |
NFZ 67 110 : 1988 FD | INFORMATION PROCESSING - ERGONOMICS AND MAN-COMPUTER DIALOGUE - PART 1: CONCEPTS |
ISO 13406-2:2001 | Ergonomic requirements for work with visual displays based on flat panels Part 2: Ergonomic requirements for flat panel displays |
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