GR 1147 CORE : ISSUE 5

Introduction to GR-1147-CORE
Reasons for GR-1147-CORE, Issue 5
Reasons for GR-1147-CORE, Issue 4
Reasons for GR-1147-CORE, Issue 3
1 Automatic Message Accounting (AMA)
   1.1 Purpose
        1.1.1 Scope
        1.1.2 Related Documents
        1.1.3 AMA Philosophies
        1.1.4 Requirements Terminology
        1.1.5 Requirement Labeling Conventions
              1.1.5.1 Numbering of Requirement and Related
                      Objects
              1.1.5.2 Requirement, Conditional Requirement,
                      and Objective Object Identification
   1.2 Timing
        1.2.1 Elapsed Time Using Table 19
        1.2.2 Operator Work Time and Other Uses of Table 403
   1.3 Generation of AMA Data and BAF Records
        1.3.1 General Requirements
        1.3.2 Billing AMA Format (BAF)
        1.3.3 Operator Services System - OLNS Query Not Launched
        1.3.4 Operator Services System - OLNS Query Launched
        1.3.5 Module Usage and Module Code Determination
              1.3.5.1 Operator Services System AMA Modules
              1.3.5.2 Operator Services System AMA Record Examples
        1.3.6 Translation-Settable Data Fields
        1.3.7 Table Use of "BAF Fill Procedure" and "Unknown" Values
        1.3.8 Administration of BAF
   1.4 AMA Data Integrity
   1.5 AMA Data Output
   1.6 AMA Reliability and Quality
   1.7 AMA Data Retention
   1.8 Miscellaneous AMA Requirements
2 Traffic Measurements
   2.1 General
   2.2 Data Controls
        2.2.1 Data Output Controls
        2.2.2 Data Input Controls
   2.3 Category Types
   2.4 Measurements
        2.4.1 System Measurements
        2.4.2 Component Measurements
        2.4.3 Traffic Measurements
        2.4.4 Force Measurements
3 Service Measurements
   3.1 Relationship to Maintenance and Traffic Measurements
   3.2 Measurements
        3.2.1 Answer Speed
        3.2.2 Courtesy/Accuracy
        3.2.3 Equipment Faults
4 Service Evaluation
   4.1 Service Evaluation Requirements
        4.1.1 Sampling Requirements
        4.1.2 Call Monitoring Requirements
   4.2 Direct Processor Interface
        4.2.1 Method of Operation
5 Database Management
   5.1 General
   5.2 Implementation Considerations
   5.3 General Requirements
   5.4 Access to Internal Databases
        5.4.1 Interactive Update
        5.4.2 Bulk Update
        5.4.3 Error Reporting
        5.4.4 Database Verifies
        5.4.5 Database Maintenance Access
   5.5 Responsibilities of the Major DBMS Components
   5.6 Security
6 Generic Program Alteration
7 Operator Training
   7.1 General
   7.2 Media Presentation
   7.3 Equipment
   7.4 Student Measurements
   7.5 Administrative Features
   7.6 Voice Recognition
8 LEC Programmability
   8.1 General
   8.2 General Requirements for System Tables
   8.3 General Requirements for System Software Exits
9 Supplier Support
   9.1 General
   9.2 Documentation
   9.3 Installation and Test
        9.3.1 Installation Handbook
        9.3.2 System Testing and Integration
   9.4 Maintenance
        9.4.1 Documentation
        9.4.2 Training
        9.4.3 Trouble Escalation
   9.5 Technical Assistance Center (TAC)
        9.5.1 Technical Assistance
        9.5.2 Remote Monitoring and Test
        9.5.3 Performance Analysis
   9.6 Training
        9.6.1 Operator Training
        9.6.2 Service Assistant and Monitoring Training
        9.6.3 Administrative Training
        9.6.4 Maintenance Training
   9.7 Service Proposals and New Improvements
   9.8 Interface Requirements
   9.9 Traffic Engineering
10 System Testing and Integration
   10.1 General
   10.2 Benchmark Testing
   10.3 LEC Testing
   10.4 New Features
   10.5 Sample Tests
Appendix A: References
Appendix B: Glossary
Requirement-Object Index

Specifies administration requirements specifically applicable to a Local Exchange Carrier (LEC) operator services system. The requirements are coordinated with call processing requirements (described in Feature Specific Documents [FSDs]) for operator services system functions and features described throughout the OSSGR, FR-271. They apply to all operator services system services, whether provided automatically or by an operator.