Preface
1 General
1.1 Document Organization
1.2 Overview of IWSS Environment
1.2.1 IWSS Functional Model
1.2.2 Standalone Workstations
1.2.3 Workstation System Communication
1.3 Reasons for Reissue
1.4 Generic Requirements Terminology
1.4.1 Requirement Labeling Conventions
1.4.1.1 Numbering of Requirement and
Related Objects
1.4.1.2 Requirement, Conditional
Requirement, and Objective
Object Identification
1.4.2 Supporting Text for Generic Requirements
1.4.3 Definitions
1.4.4 Requirements List
2 Common Functionality
2.1 Operator Console
2.1.1 Video Display
2.1.2 Keyboard
2.1.3 Workstation Configuration
2.1.4 Training Mode
2.2 Subsystem Design
2.2.1 Performance
2.2.2 Core System - Subsystem Interface for
Non-IWSS Environments
2.2.3 Operator Console Acoustic Interface
3 Supervisory and Administrative Functionality Specific to
Non-IWSS Environments
3.1 Supervisory Functions
3.1.1 Service Assistant Capabilities
3.1.2 Monitoring
3.1.3 Administrative Functions
4 Operator Subsystem Generic Requirements Specific to
IWSS Environments
4.1 General IWSS Features
4.1.1 System Evolution and Modularity
4.1.2 Universal Position
4.1.3 Programmability
4.1.4 Service Enhancement/Creation/Trialing
4.2 Generic Requirements for IWSS Functional Modules
4.2.1 Workstation Layer Service Logic
4.2.2 Local Communication Capability
4.2.3 User Interface Management System
4.2.4 Human/Machine Interface Equipment
4.2.5 Communication Server
4.2.6 IWSS Databases
4.2.7 Data Collection and Reporting
4.2.8 Standalone Workstations
4.3 IWSS/OSS Switch Interface
4.4 IWSS Operations, Administration, and Maintenance
4.4.1 Supplier Support
4.4.2 Attendant Training
4.4.3 Measurements
4.4.4 System Maintenance
4.4.5 Database Management
4.4.6 System Management
4.4.7 System Capacity
4.5 IWSS Security
4.5.1 Identification and Authentication
4.5.2 Access Control
4.5.3 Auditing
4.5.4 Integrity
4.5.5 Confidentiality
4.5.6 Security Management
4.6 IWSS Reliability and Quality
4.6.1 Availability
4.6.2 Architecture
4.7 IWSS Attendant Capabilities
4.7.1 Attendant Logon
4.7.2 Attendant Logout
4.7.3 Call Monitoring
5 OSS Switch Support of the IWSS
5.1 OSS Switch Support of the IWSS/OSS Switch Interface
5.2 Unbundling of OSS Switch Capabilities
5.3 OSS Switch Support of IWSS Interactions with Network
Databases and Systems
5.4 OSS Switch Support for Standalone Workstations
5.5 OSS Switch Support of Call Transfer
5.6 Impacts of IWSS AMA Philosophy on the OSS Switch
References
Glossary
Requirement-Object List
List of Figures
Figure 1-1 IWSS Functional Architecture
Figure 2-1 Example of a Call Services Screen
Figure 2-2 Example of a Listing Services Screen after
a Residence Search
Figure 2-3 Example of a Listing Services Screen after
a Business Search
Figure 2-4 Example of a Listing Services Screen after
a Government Search
Figure 2-5 Workstation
Figure 2-6 Suggested Keyboard Key Locations
Figure 2-7 Key Functions
Figure 2-8 Operator Chair (Side View)
Figure 2-9 Operator Chair (Top View)
Figure 2-10 Acoustic Sidetone Path Loss
Figure 2-11 Longitudinal Balance Test at Operator Jack Interface
Figure 4-1 Standalone Workstation Connected through OSS Switch
Figure 4-2 Standalone Workstation Connected through IWSS
List of Tables
Table 2-1 Operator Voice-Frequency Loss