I.S. EN ISO 9241-154:2013
Current
The latest, up-to-date edition.
ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 154: INTERACTIVE VOICE RESPONSE (IVR) APPLICATIONS (ISO 9241-154:2013)
Hardcopy , PDF
English
01-01-2013
For Harmonized Standards, check the EU site to confirm that the Standard is cited in the Official Journal.
Only cited Standards give presumption of conformance to New Approach Directives/Regulations.
Dates of withdrawal of national standards are available from NSAI.
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Conformance
5 Voice messaging systems
6 Information input
7 Speech input
8 Touchtone input
9 Information output
10 Navigation
11 Help
12 Access to human representatives
13 Feedback
14 Errors
Annex A (informative) - Overview of the ISO 9241 series
Annex B (informative) - The role of speech recognition
errors in IVR design
Bibliography
Provides guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications.
| DocumentType |
Standard
|
| Pages |
51
|
| PublisherName |
National Standards Authority of Ireland
|
| Status |
Current
|
| Standards | Relationship |
| ISO 9241-154:2013 | Identical |
| EN ISO 9241-154:2013 | Identical |
| ISO 9241-920:2009 | Ergonomics of human-system interaction — Part 920: Guidance on tactile and haptic interactions |
| ISO/IEC 13714:1995 | Information technology — Document processing and related communication — User interface to telephone-based services — Voice messaging applications |
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