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PD ISO/IEC TR 20000-4:2010

Withdrawn

Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

Information technology. Service management Process reference model

Available format(s)

Hardcopy , PDF

Withdrawn date

02-11-2021

Language(s)

English

Published date

31-12-2010

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overview of the PRM
5 Process descriptions
Annex A (informative) - Statement of conformity to
        ISO/IEC 15504-2
Bibliography

Provides a process reference model comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of ISO/IEC 20000-1.

Committee
IST/60
DocumentType
Standard
Pages
34
PublisherName
British Standards Institution
Status
Withdrawn

Standards Relationship
ISO/IEC TR 20000-4:2010 Identical

ISO/IEC TR 24774:2010 Systems and software engineering Life cycle management Guidelines for process description
ISO/IEC 15504-5:2012 Information technology Process assessment Part 5: An exemplar software life cycle process assessment model
ISO/IEC 15504-3:2004 Information technology Process assessment Part 3: Guidance on performing an assessment
ISO/IEC 15504-4:2004 Information technology Process assessment Part 4: Guidance on use for process improvement and process capability determination
ISO/IEC TR 15504-6:2008 Information technology Process assessment Part 6: An exemplar system life cycle process assessment model
ISO/IEC 15504-2:2003 Information technology Process assessment Part 2: Performing an assessment
ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
ISO/IEC 15288:2008 Systems and software engineering System life cycle processes
ISO/IEC TR 15504-8:1998 Information technology Software process assessment Part 8: Guide for use in determining supplier process capability
ISO/IEC 12207:2008 Systems and software engineering Software life cycle processes
ISO 9001:2015 Quality management systems — Requirements
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO/IEC 15504-1:2004 Information technology Process assessment Part 1: Concepts and vocabulary
ISO 10007:2017 Quality management — Guidelines for configuration management

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