Skip to content
Please enter a keyword to search

  • PD ISO/IEC TR 20000-4:2010

    Withdrawn A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

    Information technology. Service management Process reference model

    Available format(s):  Hardcopy, PDF

    Withdrawn date:  02-11-2021

    Language(s):  English

    Published date:  31-12-2010

    Publisher:  British Standards Institution

    Add To Cart

    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Overview of the PRM
    5 Process descriptions
    Annex A (informative) - Statement of conformity to
            ISO/IEC 15504-2
    Bibliography

    Abstract - (Show below) - (Hide below)

    Provides a process reference model comprising a set of processes, described in terms of process purpose and outcomes that demonstrate coverage of the requirements of ISO/IEC 20000-1.

    General Product Information - (Show below) - (Hide below)

    Committee IST/60
    Document Type Standard
    Publisher British Standards Institution
    Status Withdrawn

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC TR 24774:2010 Systems and software engineering Life cycle management Guidelines for process description
    ISO/IEC 15504-5:2012 Information technology Process assessment Part 5: An exemplar software life cycle process assessment model
    ISO/IEC 15504-3:2004 Information technology Process assessment Part 3: Guidance on performing an assessment
    ISO/IEC 15504-4:2004 Information technology Process assessment Part 4: Guidance on use for process improvement and process capability determination
    ISO/IEC TR 15504-6:2008 Information technology Process assessment Part 6: An exemplar system life cycle process assessment model
    ISO/IEC 15504-2:2003 Information technology Process assessment Part 2: Performing an assessment
    ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
    ISO/IEC 15288:2008 Systems and software engineering System life cycle processes
    ISO/IEC TR 15504-8:1998 Information technology Software process assessment Part 8: Guide for use in determining supplier process capability
    ISO/IEC 12207:2008 Systems and software engineering Software life cycle processes
    ISO 9001:2015 Quality management systems — Requirements
    ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
    ISO/IEC 15504-1:2004 Information technology Process assessment Part 1: Concepts and vocabulary
    ISO 10007:2017 Quality management — Guidelines for configuration management
    View more information

    • Access your standards online with a subscription

      Features

      • Simple online access to standards, technical information and regulations
      • Critical updates of standards and customisable alerts and notifications
      • Multi - user online standards collection: secure, flexibile and cost effective