ISO/IEC TR 20000-11:2015
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
Information technology — Service management — Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®
Hardcopy , PDF
English
15-12-2015
09-04-2025
ISO/IEC TR 20000-11:2015 is a Technical Report that provides guidance on the relationship between ISO/IEC 20000?1:2011 and a commonly used service management framework, ITIL. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000?1:2011, including:
a) a service provider that has demonstrated or intends to demonstrate conformity to the requirements specified in ISO/IEC 20000?1:2011 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;
c) a service provider that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000?1:2011;
d) an assessor or auditor who wishes to understand the use of ITIL as support to achieve the requirements specified in ISO/IEC 20000?1:2011.
The correlations provided in this part of ISO/IEC 20000 are for ISO/IEC 20000?1:2011 and ITIL?2011.
Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000?1:2011. Clause 5 relates chapters in ITIL to clauses in ISO/IEC 20000?1:2011. The tables in Annex A and Annex B relate terms, clauses and processes in ISO/IEC 20000?1:2011 to ITIL.
| Committee |
ISO/IEC JTC 1/SC 40
|
| DocumentType |
Standard
|
| Pages |
47
|
| PublisherName |
International Organization for Standardization
|
| Status |
Withdrawn
|
| SupersededBy |
| Standards | Relationship |
| PD ISO/IEC TR 20000-11:2015 | Identical |
| BS ISO/IEC 20000-6:2017 | Information technology. Service management Requirements for bodies providing audit and certification of service management systems |
| PD ISO/IEC TR 20000-12:2016 | Information technology. Service management Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC® |
| ISO/IEC 20000-6:2017 | Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems |
| ISO/IEC TR 20000-12:2016 | Information technology — Service management — Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC |
| CEI UNI ISO/IEC 20000-1:2020 | Information technology - Service management Part 1: Service management system requirements |
| ISO/IEC TR 20000-5:2013 | Information technology — Service management — Part 5: Exemplar implementation plan for ISO/IEC 20000-1 |
| AS/NZS ISO/IEC 20000.6:2019 | Information technology - Service management Requirements for bodies providing audit and certification of service management systems |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| AS/NZS ISO/IEC 20000.3:2020 | Information technology - Service management Guidance on scope definition and applicability of AS/NZS ISO/IEC 20000.1 |
| ISO 31000:2009 | Risk management — Principles and guidelines |
| AS/NZS ISO/IEC 20000.1:2019 | Information technology - Service management Service management system requirements |
| ISO/IEC TR 20000-9:2015 | Information technology — Service management — Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services |
| ISO/IEC TR 20000-4:2010 | Information technology — Service management — Part 4: Process reference model |
| ISO/IEC 20000-1:2011 | Information technology — Service management — Part 1: Service management system requirements |
| ISO/IEC 20000-2:2012 | Information technology — Service management — Part 2: Guidance on the application of service management systems |
| ISO/IEC 20000-3:2012 | Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 |
| AS/NZS ISO/IEC 20000.2:2020 | Information technology - Service management Guidance on the application of service management systems |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/IEC 27013:2015 | Information technology — Security techniques — Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 |
| ISO/IEC 27000:2016 | Information technology — Security techniques — Information security management systems — Overview and vocabulary |
| ISO/IEC TR 20000-10:2015 | Information technology — Service management — Part 10: Concepts and terminology |
Access your standards online with a subscription
-
Simple online access to standards, technical information and regulations.
-
Critical updates of standards and customisable alerts and notifications.
-
Multi-user online standards collection: secure, flexible and cost effective.
Important note : Users cannot be edited or removed once added to your Multi user PDF.