NEN EN ISO 9000 : 2015

1 Scope
2 Fundamentals of quality management systems
2.1 Rationale for quality management systems
2.2 Requirements for quality management systems and
      requirements for products
2.3 Quality management systems approach
2.4 The process approach
2.5 Quality policy and quality objectives
2.6 Role to top management within the quality management
      system
2.7 Documentation
2.8 Evaluating quality management systems
2.9 Continual improvement
2.10 Role of statistical techniques
2.11 Quality management systems and other management
      system focuses
2.12 Relationship between quality management systems and
      excellence models
3 Terms and definitions
3.1 Terms relating to quality
3.2 Terms relating to management
3.3 Terms relating to organization
3.4 Terms relating to process and product
3.5 Terms relating to characteristics
3.6 Terms relating to conformity
3.7 Terms relating to documentation
3.8 Terms relating to examination
3.9 Terms relating to audit
3.10 Terms relating to quality assurance for measurement
      processes
ANNEX
A Methodology used in the development of the vocabulary
Bibliography
Alphabetical index

NEN-EN-ISO 9000 describes the fundamental concepts and principles of quality management which are universally applicable to the following: - organizations seeking sustained success through the implementation of a quality management system; - customers seeking confidence in an organization’s ability to consistently provide products and services conforming to their requirements; - organizations seeking confidence in their supply chain that product and service requirements will be met; - organizations and interested parties seeking to improve communication through a common understanding of the vocabulary used in quality management; - organizations performing conformity assessments against the requirements of ISO 9001; - providers of training, assessment or advice in quality management; - developers of related standards.