NEN EN ISO 9000 : 2015

1 Scope
2 Fundamentals of quality management systems
2.1 Rationale for quality management systems
2.2 Requirements for quality management systems and
      requirements for products
2.3 Quality management systems approach
2.4 The process approach
2.5 Quality policy and quality objectives
2.6 Role to top management within the quality management
      system
2.7 Documentation
2.8 Evaluating quality management systems
2.9 Continual improvement
2.10 Role of statistical techniques
2.11 Quality management systems and other management
      system focuses
2.12 Relationship between quality management systems and
      excellence models
3 Terms and definitions
3.1 Terms relating to quality
3.2 Terms relating to management
3.3 Terms relating to organization
3.4 Terms relating to process and product
3.5 Terms relating to characteristics
3.6 Terms relating to conformity
3.7 Terms relating to documentation
3.8 Terms relating to examination
3.9 Terms relating to audit
3.10 Terms relating to quality assurance for measurement
      processes
ANNEX
A Methodology used in the development of the vocabulary
Bibliography
Alphabetical index

Defines the terms and definitions that apply to all quality management and quality management system standards developed by ISO/TC 176.