PD ISO/IEC TR 20000-10:2015
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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Information technology. Service management Concepts and terminology
Hardcopy , PDF
28-09-2018
English
30-11-2015
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Foreword
Introduction
1 Scope
2 Terms and definitions
3 Terminology used in ISO/IEC 20000
4 Service management systems
5 ISO/IEC 20000
6 Other related International Standards and Technical
Reports
Bibliography
Specifies the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000-1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports.
| Committee |
IST/60/2
|
| DocumentType |
Standard
|
| Pages |
38
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
This part of ISO/IEC20000 describes the core concepts of ISO/IEC20000 , identifying how the different parts support ISO/IEC20000‑1:2011 as well as the relationships between ISO/IEC20000 and other International Standards and Technical Reports. This part of ISO/IEC20000 also explains the terminology used in ISO/IEC20000 , so that organisations and individuals can interpret the concepts correctly. This part of ISO/IEC20000 is for service providers considering using any part of ISO/IEC20000 and looking for guidance on how to use the different parts of ISO/IEC20000 to achieve their goal, service providers that wish to understand how ISO/IEC20000 can be used in combination with other International Standards, and practitioners, auditors, and other parties who wish to gain an understanding of ISO/IEC20000 .
| Standards | Relationship |
| ISO/IEC TR 20000-10:2015 | Identical |
| ISO/IEC TR 20000-5:2013 | Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1 |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/IEC TR 90006:2013 | Information technology Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011 |
| ISO/IEC 38500:2015 | Information technology — Governance of IT for the organization |
| ISO 31000:2009 | Risk management Principles and guidelines |
| ISO 22301:2012 | Societal security Business continuity management systems Requirements |
| ISO/IEC 27031:2011 | Information technology — Security techniques — Guidelines for information and communication technology readiness for business continuity |
| ISO/IEC TR 38502:2014 | Information technology Governance of IT Framework and model |
| ISO/IEC/IEEE 24765:2017 | Systems and software engineering — Vocabulary |
| ISO/IEC TR 20000-9:2015 | Information technology Service management Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services |
| ISO/IEC TR 20000-4:2010 | Information technology Service management Part 4: Process reference model |
| ISO/IEC 19770-1:2012 | Information technology Software asset management Part 1: Processes and tiered assessment of conformance |
| ISO/IEC 20000-1:2011 | Information technology Service management Part 1: Service management system requirements |
| ISO/IEC 20000-2:2012 | Information technology Service management Part 2: Guidance on the application of service management systems |
| ISO/IEC 20000-3:2012 | Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 |
| ISO/IEC 12207:2008 | Systems and software engineering — Software life cycle processes |
| ISO/IEC TS 38501:2015 | Information technology — Governance of IT — Implementation guide |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/IEC TS 15504-8:2012 | Information technology Process assessment Part 8: An exemplar process assessment model for IT service management |
| ISO/IEC 27013:2015 | Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 |
| ISO/IEC 27000:2016 | Information technology Security techniques Information security management systems Overview and vocabulary |
| ISO 10007:2017 | Quality management — Guidelines for configuration management |
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