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  • PD ISO/IEC TR 20000-9:2015

    Withdrawn A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

    Information technology. Service management Guidance on the application of ISO/IEC 20000-1 to cloud services

    Available format(s):  Hardcopy, PDF

    Withdrawn date:  02-11-2021

    Language(s):  English

    Published date:  31-03-2015

    Publisher:  British Standards Institution

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Applying ISO/IEC 20000-1 to cloud services
    5 Scenarios
    Bibliography

    Abstract - (Show below) - (Hide below)

    Gives guidance on the use of ISO/IEC 20000-1:2011 for service providers delivering cloud services.

    General Product Information - (Show below) - (Hide below)

    Committee IST/60/2
    Document Type Standard
    Publisher British Standards Institution
    Status Withdrawn

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO/IEC TR 20000-5:2013 Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1
    ISO/IEC 27001:2013 Information technology — Security techniques — Information security management systems — Requirements
    ISO/IEC 27018:2014 Information technology Security techniques Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors
    ISO/IEC TR 20000-4:2010 Information technology Service management Part 4: Process reference model
    ISO/IEC 20000-1:2011 Information technology Service management Part 1: Service management system requirements
    ISO/IEC 20000-2:2012 Information technology Service management Part 2: Guidance on the application of service management systems
    ISO/IEC 20000-3:2012 Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1
    ISO/IEC 27013:2015 Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
    ISO/IEC TR 20000-10:2015 Information technology Service management Part 10: Concepts and terminology
    ISO/IEC 17789:2014 Information technology — Cloud computing — Reference architecture
    ISO/IEC 17788:2014 Information technology — Cloud computing — Overview and vocabulary
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