SN EN 15838 : 2010
Superseded
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
CUSTOMER CONTACT CENTRES - REQUIREMENTS FOR SERVICE PROVISION
Superseded date
01-12-2017
Superseded by
Published date
02-04-2018
Publisher
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Defines the requirements for customer contact centres.
| Committee |
INB/NK 9000
|
| DocumentType |
Standard
|
| PublisherName |
Swiss Standards
|
| Status |
Superseded
|
| SupersededBy |
| Standards | Relationship |
| ISO 18295-1:2017 | Identical |
| EN ISO 18295-1:2017 | Identical |
| EN 15838:2009 | Identical |
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