TR 102 415 : 1.1.1

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
  3.1 Definitions
  3.2 Abbreviations
4 Telecare and its service provisioning elements
  4.1 Definitions and approach
  4.2 Electronic assistive technology services
  4.3 Home safety and security monitoring services
  4.4 Information, communication and educational services
  4.5 Personal monitoring services
  4.6 User-centred integration of telecare service elements
5 Deployment drivers, enablers and obstacles
  5.1 Demographics, policy frameworks and the economic
       feasibility of telecare services
  5.2 Clients, carers and coordinators
  5.3 Telecommunication technologies and services
  5.4 Equipment, device and solution providers
  5.5 Obstacles
6 Stakeholders' requirements and goals
  6.1 General
  6.2 Clients
  6.3 Carers
  6.4 Coordination agents
  6.5 Healthcare providers
  6.6 Social care providers
  6.7 Third party suppliers and the voluntary sector
  6.8 Housing and infrastructure providers
  6.9 Access and telecommunication providers
  6.10 Equipment vendors
  6.11 Conflicting goals
7 Human factors and the usability of telecare services
  7.1 Usability, accessibility and UI issues
  7.2 Setup, configuration and initial use
  7.3 User education
  7.4 Ubiquity of access, interoperability, customization and
       personalization
  7.5 Other human factors aspects
8 Specific recommendations
  8.1 Recommendations for telecare service provisioning elements
  8.2 Recommendations to stakeholders
  8.3 Recommendations for ethical, privacy and security aspects
       of telecare services
9 Conclusions, general recommendations and future work
History

Describes end user aspects of telecare, with emphasis on the delivery of health and social care services, in and outside of connected (intelligent) homes, with the purpose of ensuring that human factors aspects are duly considered in the current rapid progress towards ICT-based delivery of health care services.