UNI CEI ISO/IEC TR 20000-3 : 2010
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 3: GUIDANCE ON SCOPE DEFINITION AND APPLICABILITY OF ISO/IEC 20000-1
06-09-2012
01-01-2010
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Fulfilling the requirements specified in ISO/IEC 20000-1
5 Applicability of ISO/IEC 20000-1
6 General principles for an SMS scope
Annex A (informative) - Main points on applicability of
ISO/IEC 20000-1, scope definition of the SMS and conformity
to ISO/IEC 20000-1
Annex B (informative) - Examples of scope statements
Bibliography
Describes a number of related management processes. Also gives guidance and commentary on scope definition and applicability of ISO/IEC 20000-1 to enable the service provider to fulfil the requirements specified in ISO/IEC 20000-1.
| DocumentType |
Standard
|
| PublisherName |
Ente Nazionale Italiano di Unificazione (UNI)
|
| Status |
Withdrawn
|
| Standards | Relationship |
| ISO/IEC TR 20000-3:2009 | Identical |
| CEI UNI ISO/IEC TR 20000-3 : 2011 | Identical |
| ISO/IEC 17000:2004 | Conformity assessment Vocabulary and general principles |
| ISO/IEC 17050-1:2004 | Conformity assessment Supplier's declaration of conformity Part 1: General requirements |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/IEC 15504-5:2012 | Information technology Process assessment Part 5: An exemplar software life cycle process assessment model |
| ISO/IEC 17021:2011 | Conformity assessment Requirements for bodies providing audit and certification of management systems |
| ISO/IEC 27002:2013 | Information technology Security techniques Code of practice for information security controls |
| ISO/IEC 17011:2004 | Conformity assessment General requirements for accreditation bodies accrediting conformity assessment bodies |
| ISO/IEC 15504-2:2003 | Information technology Process assessment Part 2: Performing an assessment |
| ISO/IEC 20000-1:2011 | Information technology Service management Part 1: Service management system requirements |
| ISO/IEC 20000-2:2012 | Information technology Service management Part 2: Guidance on the application of service management systems |
| ISO/IEC 17050-2:2004 | Conformity assessment Supplier's declaration of conformity Part 2: Supporting documentation |
| ISO 9001:2015 | Quality management systems — Requirements |
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