UNI EN ISO 2789 : 2004

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Uses, benefits and limitations of statistics
5 Reporting statistical data
6 Collecting statistical data
Annex A (normative) - Measuring the use of electronic
        library services
Annex B (normative) - Recommended categories for further
        statistical analysis
Annex C (normative) - Grossing up
Bibliography
Index

Specifies guidance for the library and information services community on the collection and reporting of statistics: - for the purposes of international reporting, - to ensure conformity between countries for those statistical measures that are frequently used by library managers but do not qualify for international reporting, - to encourage good practice in the use of statistics for the management of library and information services, - to specify data provision required by ISO 11620.