UNI EN ISO 9241-154 : 2013
Current
The latest, up-to-date edition.
ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 154: INTERACTIVE VOICE RESPONSE (IVR) APPLICATIONS
23-05-2013
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Conformance
5 Voice messaging systems
6 Information input
7 Speech input
8 Touchtone input
9 Information output
10 Navigation
11 Help
12 Access to human representatives
13 Feedback
14 Errors
Annex A (informative) - Overview of the ISO 9241 series
Annex B (informative) - The role of speech recognition
errors in IVR design
Bibliography
Provides guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications.
| DocumentType |
Standard
|
| PublisherName |
Ente Nazionale Italiano di Unificazione (UNI)
|
| Status |
Current
|
| Standards | Relationship |
| ISO 9241-154:2013 | Identical |
| EN ISO 9241-154:2013 | Identical |
| ISO 9241-920:2009 | Ergonomics of human-system interaction — Part 920: Guidance on tactile and haptic interactions |
| ISO/IEC 13714:1995 | Information technology Document processing and related communication User interface to telephone-based services Voice messaging applications |
| ES 202 076 : 2.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES |
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