UNI ISO 10002:2019
Current
Current
The latest, up-to-date edition.
Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
Published date
28-02-2019
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This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement.
| DocumentType |
Standard
|
| PublisherName |
Ente Nazionale Italiano di Unificazione (UNI)
|
| Status |
Current
|
| Supersedes |
| Standards | Relationship |
| ISO 10002:2018 | Identical |
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