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BS ISO/IEC 19086-1 - INFORMATION TECHNOLOGY - CLOUD COMPUTING - SERVICE LEVEL AGREEMENT (SLA) FRAMEWORK - PART 1: OVERVIEW AND CONCEPTS
Hardcopy , PDF
30-09-2016
English
Foreword
1 Scope
2 Normative references
3 Terms and definitions
4 Symbols and abbreviated terms
5 Overview of SLAs for cloud services
6 Relationship between the cloud service
agreement and SLAs
7 Cloud SLA management best practices
8 The role of cloud service level objectives, cloud
service qualitative objectives, metrics, remedies,
and exceptions in the SLA
9 Cloud SLA components
10 Cloud SLA content areas
Bibliography
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