BS ISO/IEC 15504-4:2004

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Introduction
  4.1 Process improvement and process capability
      determination
  4.2 PI and PCD sponsors and teams
  4.3 Process, guidance and method
  4.4 Process improvement - purpose and outcomes
  4.5 Process capability determination - purpose and
      outcomes
  4.6 Process assessment output
5 Utilizing process assessment
  5.1 General
  5.2 Selecting Process Reference Model(s)
  5.3 Setting target capability
  5.4 Defining the assessment input
  5.5 Evaluating process-related risk
      5.5.1 Inferring process-related risk from assessment
            output
      5.5.2 Analysing weaknesses
  6.1 Overview
  6.2 Steps of process improvement
      6.2.1 Step 1 - Examine organization's business goals
      6.2.2 Step 2 - Initiate process improvement cycle
      6.2.3 Step 3 - Assess current capability
      6.2.4 Step 4 - Develop action plan
      6.2.5 Step 5 - Implement improvements
      6.2.6 Step 6 - Confirm improvements
      6.2.7 Step 7 - Sustain improvements
      6.2.8 Step 8 - Monitor performance
7 Process capability determination
  7.1 Overview
  7.2 Steps of process capability determination
      7.2.1 Step 1 - Initiate process capability
            determination
      7.2.2 Step 2 - Set target capability
      7.2.3 Step 3 - Assess current capability
      7.2.4 Step 4 - Determine proposed capability
      7.2.5 Step 5 - Verify proposed capability
      7.2.6 Step 6 - Analyse process-related risk
      7.2.7 Step 7 - Act on results
  7.3 Comparability of assessment output analysis
Annex A (informative) Analysing process-related risk
  A.1 Introduction
  A.2 Probability
  A.3 Consequence
  A.4 Process-related risk
  A.5 Determining which processes represent greatest risk
  A.6 Analysis approach
  A.7 Example risk analysis
      A.7.1 F.1.3.3 System and Architectural Design
      A.7.2 F.2.2 Configuration Management
      A.7.3 F.3.1.4 Risk Management
Annex B (informative) Subcontractors and consortia
  B.1 Overview
      B.1.1 Combining uniquely deployed processes
      B.1.2 Combining processes deployed by more than one
            organizational unit
  B.2 Enterprise reference architectures
Annex C (informative) Process improvement and organizational
                      culture
  C.1 Introduction
  C.2 Management responsibility and leadership
  C.3 Values, attitudes and behaviour
  C.4 Process improvement objectives and motivation
  C.5 Communication and teamwork
  C.6 Recognition
  C.7 Education and training
Bibliography

Provides guidance on how to utilize a conformant process assessment within a process improvement programme or for process capability determination. Also provides a framework for the assessment of processes.