EG 202 009-3 : 1.3.1
Current
The latest, up-to-date edition.
USER GROUP; QUALITY OF ICT SERVICES; PART 3: TEMPLATE FOR SERVICE LEVEL AGREEMENTS (SLA)
Hardcopy , PDF
English
Intellectual Property Rights
Foreword
Modal verbs terminology
Introduction
1 Scope
2 References
3 Definitions and abbreviations
4 SLA Principles
5 SLA Contract
6 User part: Demand
7 Provider part: Offer
8 Conditions of contract
9 Building a Service Level Agreement (SLA)
10 Revision procedures of SLA contract
11 Conclusion
Annex A (informative) - Bibliography
History
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