EG 202 009-3 : 1.3.1
Current
The latest, up-to-date edition.
USER GROUP; QUALITY OF ICT SERVICES; PART 3: TEMPLATE FOR SERVICE LEVEL AGREEMENTS (SLA)
Hardcopy , PDF
English
Important note : Users cannot be edited or removed once added to your Multi user PDF.
Intellectual Property Rights
Foreword
Modal verbs terminology
Introduction
1 Scope
2 References
3 Definitions and abbreviations
4 SLA Principles
5 SLA Contract
6 User part: Demand
7 Provider part: Offer
8 Conditions of contract
9 Building a Service Level Agreement (SLA)
10 Revision procedures of SLA contract
11 Conclusion
Annex A (informative) - Bibliography
History
Specifies a framework for a Service Level Agreement between a customer and a supplier of Telecommunications Services.
| Committee |
USER
|
| DocumentType |
Standard
|
| Pages |
23
|
| PublisherName |
European Telecommunications Standards Institute
|
| Status |
Current
|
| EG 202 009-1 : 1.3.1 | USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS |
| SR 002 761 : 1.1.1 | USER GROUP; CONSIDERATION FOR SELECTING SUITABLE TELECOMMUNICATION SERVICES AND FOR COMPARING AND BENCHMARKING DIFFERENT SERVICE OFFERS FROM THE USER'S PERSPECTIVE |
| SR 002 564 : 2.0.0 | APPLICABILITY OF EXISTING ETSI AND ETSI/3GPP DELIVERABLES TO EHEALTH |
| TR 103 125 : 1.1.1 | CLOUD; SLAS FOR CLOUD SERVICES |
| EG 202 009-2 : 1.3.1 | USER GROUP; QUALITY OF TELECOM SERVICES; PART 2: USER RELATED INDICATORS ON A SERVICE SPECIFIC BASIS |
| EG 201 219 : 1.3.1 | USER REQUIREMENTS; GUIDELINES ON THE CONSIDERATION OF USER REQUIREMENTS WHEN MANAGING THE STANDARDIZATION PROCESS |
| TR 101 287 : 1.2.1 | NETWORK ASPECTS (NA) - TERMS AND DEFINITIONS |
| TR 102 008 : 1.1.1 | TELECOMMUNICATIONS AND INTERNET PROTOCOL HARMONIZATION OVER NETWORKS (TIPHON) RELEASE 3; TERMS AND DEFINITION |
| ETR 003 : 20002 | NETWORK ASPECTS (NA); GENERAL ASPECTS OF QUALITY OF SERVICE |
| EG 202 009-1 : 1.3.1 | USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS |
| ETR 200016 : 20001 | BUSINESS TELECOMMUNICATIONS (BT); SERVEABILITY PERFORMANCE OBJECTIVES FOR PRIVATE TELECOMMUNICATIONS NETWORK (PTN) |
| ETR 320001 : 20001 | USERS' EXPECTATIONS; VIRTUAL PRIVATE NETWORKS |
| EG 202 009-2 : 1.3.1 | USER GROUP; QUALITY OF TELECOM SERVICES; PART 2: USER RELATED INDICATORS ON A SERVICE SPECIFIC BASIS |
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