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EG 202 048 : 1.1.1

Current

Current

The latest, up-to-date edition.

HUMAN FACTORS (HF); GUIDELINES ON THE MULTIMODALITY OF ICONS, SYMBOLS AND PICTOGRAMS

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Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
  3.1 Definitions
  3.2 Abbreviations
4 An introduction to the Human Factors guidelines for multimodal
  symbols
5 Human Factors guidelines for multimodal symbols
  5.1 Guidelines for unimodal symbols
      5.1.1 Vision
            5.1.1.1 Visual symbols, icons and pictograms:
                    introduction
            5.1.1.2 Visual symbols, icons and pictograms:
                    guidelines
      5.1.2 Audition
            5.1.2.1 Auditive symbols, icons and pictograms:
                    introduction
            5.1.2.2 Auditive symbols, icons and pictograms:
                    guidelines
      5.1.3 Haptics
            5.1.3.1 Haptic symbols, icons and pictograms:
                    introduction
            5.1.3.2 Haptic symbols, icons and pictograms:
                    guidelines
      5.1.4 Olfaction
            5.1.4.1 Olfactory symbols, icons and pictograms:
                    introduction
            5.1.4.2 Olfactory symbols, icons and pictograms:
                    guidelines
      5.1.5 Gustation
            5.1.5.1 Gustatory symbols, icons and pictograms:
                    introduction
            5.1.5.2 Gustatory symbols, icons and pictograms:
                    guidelines
  5.2 Guidelines for multimodal symbols
      5.2.1 Allocating information to a sensory modality
      5.2.2 Cross modality effects
      5.2.3 Lessons learned from the application of multimodal
            interfaces
      5.2.4 Guidelines for multimodal symbols
Annex A (informative): Design for all philosophy and criteria
      A.1 What is Design for All?
      A.2 Design for All legislation and standards
          A.2.1 A comparison between USA and European approaches
          A.2.2 Design for All and HF Standards
      A.3 Basic principles for achieving Design for All
          A.3.1 Facilitating use of the product
          A.3.2 User participation in the design process
      A.4 When to apply different Design for All focusing
Annex B (informative): User requirements for multimodal symbols
      B.1 Users and their diversity
      B.2 Sight
          B.2.1 Blindness and tunnel vision
          B.2.2 Color disabilities
          B.2.3 Optical alterations in the eye and other vision
                disabilities
      B.3 Hearing
      B.4 Handling and co-ordination
      B.5 Cognitive abilities
Annex C (informative): Relevant guidelines and standards about
        symbol usage in current ICT applications and services
      C.1 Current Standards on icon and symbols
          C.1.1 ISO/IEC Standards on icons and symbols
          C.1.2 ETSI Guidelines and standards about Design for All
                and symbols, icons and pictograms
      C.2 Symbol usage in current ICT services and applications
          C.2.1 Information retrieval (Web) services
          C.2.2 Messaging and text conferencing
          C.2.3 Real time communication services
Annex D (informative): Examples of best practices for the
        application of multimodal symbols in selected ICT services
        and devices
      D.1 Ticket vending machine
      D.2 Web accessibility validator
Annex E (informative): Useful information resources to design
        multimodal symbols
Annex F (informative): Detailed Review on European and USA
        legislation about Design for All
Annex G (informative): Bibliography
History

Imparts guidelines for the design and use of multimodal symbols using a Design for All approach. It also provides a study of the needs and requirements for the use of multimodal symbols in user interfaces, with special emphasis on the requirements of people with disabilities and elderly people.

Committee
HF
DocumentType
Standard
Pages
78
PublisherName
European Telecommunications Standards Institute
Status
Current

DIN EN ISO 9241-920:2016-09 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 920: GUIDANCE ON TACTILE AND HAPTIC INTERACTIONS (ISO 9241-920:2009)
I.S. CWA 50487:2006 SMARTHOUSE CODE OF PRACTICE
I.S. EN ISO 9241-920:2016 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 920: GUIDANCE ON TACTILE AND HAPTIC INTERACTIONS (ISO 9241-920:2009)
ES 202 130 : 2.1.2 HUMAN FACTORS (HF); USER INTERFACES; CHARACTER REPERTOIRES, ORDERINGS AND ASSIGNMENTS TO THE 12-KEY TELEPHONE KEYPAD
BS ISO 9241-920 : 2009 ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 920: GUIDANCE ON TACTILE AND HAPTIC INTERACTIONS
BS EN ISO 9241-920:2016 Ergonomics of human-system interaction Guidance on tactile and haptic interactions
ES 202 076 : 2.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES
TR 102 612 : 1.1.1 HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1)
ISO/IEC TR 19766:2007 Information technology Guidelines for the design of icons and symbols accessible to all users, including the elderly and persons with disabilities
TR 102 548 : 1.1.1 HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS
EN ISO 9241-920:2016 Ergonomics of human-system interaction - Part 920: Guidance on tactile and haptic interactions (ISO 9241-920:2009)
07/30138558 DC : 0 BS ISO/DIS 9241-920 - ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 920: GUIDANCE ON TACTILE AND HAPTIC INTERACTIONS
EG 202 487 : 1.1.2 HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES; TELECARE SERVICES (EHEALTH)
CEI EN 80416-1 : 2009 BASIC PRINCIPLES FOR GRAPHICAL SYMBOLS FOR USE ON EQUIPMENT - PART 1: CREATION OF GRAPHICAL SYMBOLS FOR REGISTRATION
ISO 9241-920:2009 Ergonomics of human-system interaction — Part 920: Guidance on tactile and haptic interactions

EG 201 013 : 1.1.1 HUMAN FACTORS (HF); DEFINITIONS, ABBREVIATIONS AND SYMBOLS
ETR 029 : 20001 HUMAN FACTORS (HF) - ACCESS TO TELECOMMUNICATIONS FOR PEOPLE WITH SPECIAL NEEDS - RECOMMENDATIONS FOR IMPROVING & ADAPTING TELECOMMUNICATION TERMINALS & SERVICES FOR PEOPLE WITH IMPAIRMENTS
ES 201 381 : 1.1.1 HUMAN FACTORS (HF) - TELECOMMUNICATIONS KEYPADS AND KEYBOARDS - TACTILE IDENTIFIERS
ISO/IEC 11581-2:2000 Information technology User system interfaces and symbols Icon symbols and functions Part 2: Object icons
EG 201 472 : 1.1.1 HUMAN FACTORS (HF); USABILITY EVALUATION FOR THE DESIGN OF TELECOMMUNICATION SYSTEMS, SERVICES AND TERMINALS
ETS 300 375 : 20001 HUMAN FACTORS (HF) - PICTOGRAMS FOR POINT-TO-POINT VIDEOTELEPHONY
ETR 165 : 20001 HUMAN FACTORS (HF); RECOMMENDATION FOR A TACTILE IDENTIFIER ON MACHINE READABLE CARDS FOR TELECOMMUNICATION TERMINALS
EN 301 462 : 1.1.1 HUMAN FACTORS (HF); SYMBOLS TO IDENTIFY TELECOMMUNICATIONS FACILITIES FOR THE DEAF AND HARD OF HEARING PEOPLE
ETR 113 : 20001 HUMAN FACTORS (HF) - RESULTS OF AN EVALUATION STUDY OF PICTOGRAMS FOR POINT TO POINT VIDEOTELEPHONY
ETR 345 : 20001 HUMAN FACTORS (HF) - CHARACTERISTICS OF TELEPHONE KEYPADS AND KEYBOARDS - REQUIREMENTS OF ELDERLY AND DISABLED PEOPLE
IEC 80416-1:2008 Basic principles for graphical symbols for use on equipment - Part 1: Creation of graphical symbols for registration
ETS 300 767 : 20001 HUMAN FACTORS (HF); TELEPHONE PREPAYMENT CARDS; TACTILE IDENTIFIER
ETR 116 : 20001 HUMAN FACTORS GUIDELINES FOR ISDN TERMINAL EQUIPMENT DESIGN
ETR 070 : 20001 HUMAN FACTORS (HF) - THE MULTIPLE INDEX APPROACH (MIA) - FOR THE EVALUATION OF PICTOGRAMS
ISO/IEC 11581-1:2000 Information technology User system interfaces and symbols Icon symbols and functions Part 1: Icons General
EG 201 379 : 1.1.1 HUMAN FACTORS (HF) - FRAMEWORK FOR THE DEVELOPMENT, EVALUATION AND SELECTION OF GRAPHICAL SYMBOLS
ISO/IEC 11581-6:1999 Information technology User system interfaces and symbols Icon symbols and functions Part 6: Action icons
ISO 13407:1999 Human-centred design processes for interactive systems
ISO/IEC 11581-3:2000 Information technology User system interfaces and symbols Icon symbols and functions Part 3: Pointer icons

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