ETR 329 : 20001
Current
The latest, up-to-date edition.
HUMAN FACTORS (HF) - GUIDELINES FOR PROCEDURES AND ANNOUNCEMENTS IN STORED VOICE SERVICES (SVS)
Hardcopy , PDF
English
Important note : Users cannot be edited or removed once added to your Multi user PDF.
Foreword
Introduction
1 Scope
2 References
3 Definitions, symbols and abbreviations
3.1 Definitions
3.2 Symbols
3.3 Abbreviations
4 What is a Stored Voice Service?
4.1 Definition
4.2 Classification of Stored Voice Services
4.3 Comparison of command dialogue and interactive dialogue
4.4 Complexity of SVS dialogues - classification of stored
voice services
5 Guidelines
5.1 General SVS design principles
5.2 Guidelines on the structure of a dialogue
5.3 General principles on user control over a dialogue
5.4 Guidelines on user procedures for specific steps of a
dialogue
5.5 Guidelines on commands attached to common user controls
5.6 Recommendations for announcements used in SVS
5.7 Recommendations for tones in SVS
5.8 Visual display of text
6 Applications of guidelines
6.1 Application to a banking service
6.2 Application to a Universal Personal Telecommunication
service
History
Gives a set of generic user control commands for access and control of these services.
| Committee |
HF 1
|
| DocumentType |
Standard
|
| Pages |
46
|
| PublisherName |
European Telecommunications Standards Institute
|
| Status |
Current
|
| TR 102 202 : 1.1.2 | HUMAN FACTORS (HF); HUMAN FACTORS OF WORK IN CALL CENTRES |
| EG 202 301 : 1.1.1 | UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); USING UCI TO ENHANCE COMMUNICATIONS FOR DISABLED, YOUNG AND ELDERLY PEOPLE |
| TR 103 073 : 1.1.1 | UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); IMPROVING COMMUNICATIONS FOR DISABLED, YOUNG AND ELDERLY PEOPLE |
| EG 202 132 : 1.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GUIDELINES FOR GENERIC USER INTERFACE ELEMENTS FOR MOBILE TERMINALS AND SERVICES |
| ES 202 076 : 2.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES |
| ES 201 125 : 1.1.1 | HUMAN FACTORS (HF); UNIVERSAL PERSONAL TELECOMMUNICATIONS (UPT); SPECIFICATION OF THE MINIMUM MAN-MACHINE INTERFACE (MMI) FOR PHASE 1 UPT |
| TR 102 972 : 1.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GENERIC USER INTERFACE ELEMENTS FOR 3G/UMTS MOBILE DEVICES, SERVICES AND APPLICATIONS |
| TR 102 548 : 1.1.1 | HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS |
| TR 101 041-2 : 1.1.1 | HUMAN FACTORS (HF); EUROPEAN HARMONIZATION OF NETWORK GENERATED TONES; LISTING AND ANALYSIS OF EUROPEAN WORLD AND STANDARDIZED TONES |
| EG 202 487 : 1.1.2 | HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES; TELECARE SERVICES (EHEALTH) |
| ETR 095 : 20001 | HUMAN FACTORS (HF) - GUIDE FOR USABILITY EVALUATIONS OF TELECOMMUNICATIONS SYSTEMS AND SERVICES |
| ETR 029 : 20001 | HUMAN FACTORS (HF) - ACCESS TO TELECOMMUNICATIONS FOR PEOPLE WITH SPECIAL NEEDS - RECOMMENDATIONS FOR IMPROVING & ADAPTING TELECOMMUNICATION TERMINALS & SERVICES FOR PEOPLE WITH IMPAIRMENTS |
| ETR 170 : 20001 | HUMAN FACTORS (HF); GENERIC USER CONTROL PROCEDURES FOR TELECOMMUNICATION TERMINALS AND SERVICES |
| ETS 300 375 : 20001 | HUMAN FACTORS (HF) - PICTOGRAMS FOR POINT-TO-POINT VIDEOTELEPHONY |
| ETS 300 738 : 20001 | HUMAN FACTORS (HF); MINIMUM MAN-MACHINE INTERFACE (MMI) TO PUBLIC NETWORK BASED SUPPLEMENTARY SERVICES |
| ETR 131 : 20001 | TERMINAL EQUIPMENT (TE); AN INVESTIGATION INTO THE NEED FOR STANDARDIZATION IN THE AREA OF STORED VOICE SERVICES |
| ETS 300 640 : 20001 | HUMAN FACTORS (HF) - ASSIGNMENT OF ALPHABETIC LETTERS TO DIGITS ON STANDARD TELEPHONE KEYPAD ARRAYS |
| ETR 198 : 20001 | HUMAN FACTORS (HF); USER TRIALS OF USER CONTROL PROCEDURES FOR INTEGRATED SERVICES DIGITAL NETWORK (ISDN) VIDEOTELEPHONY |
| ETR 116 : 20001 | HUMAN FACTORS GUIDELINES FOR ISDN TERMINAL EQUIPMENT DESIGN |
| ETR 070 : 20001 | HUMAN FACTORS (HF) - THE MULTIPLE INDEX APPROACH (MIA) - FOR THE EVALUATION OF PICTOGRAMS |
| ETR 166 : 20001 | HUMAN FACTORS (HF); EVALUATION OF TELEPHONES FOR PEOPLE WITH SPECIAL NEEDS; AN EVALUATION METHOD |
| ETR 096 : 20001 | HUMAN FACTORS (HF) - PHONE BASED INTERFACES (PBI) - HUMAN FACTORS GUIDELINES FOR THE DESIGN OF MINIMUM PHONE BASED USER INTERFACE TO COMPUTER SERVICES |
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