• I.S. EN ISO 9241-20:2009

    Superseded A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.

    ERGONOMICS OF HUMAN-SYSTEM INTERACTION - PART 20: ACCESSIBILITY GUIDELINES FOR INFORMATION/COMMUNICATION TECHNOLOGY (ICT) EQUIPMENT AND SERVICES

    Available format(s):  Hardcopy, PDF

    Superseded date:  15-01-2022

    Language(s):  English

    Published date:  01-01-2009

    Publisher:  National Standards Authority of Ireland

    For Harmonized Standards, check the EU site to confirm that the Standard is cited in the Official Journal.
    Only cited Standards give presumption of conformance to New Approach Directives/Regulations.

    Dates of withdrawal of national standards are available from NSAI.

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    Table of Contents - (Show below) - (Hide below)

    Foreword
    Introduction
    1 Scope
    2 Normative references
    3 Terms and definitions
    4 Application
       4.1 Principles
       4.2 Application framework
       4.3 Implementing the recommendations
       4.4 Conformance
    5 Accessibility
       5.1 General
       5.2 Context(s) of use and accessibility
       5.3 Process
    6 Recommendations related to managing development
       6.1 Information accessibility policy
       6.2 Development accountability
    7 Recommendations related to user characteristics
       7.1 General
       7.2 Vision
       7.3 Hearing
       7.4 Speech
       7.5 Physical capabilities
       7.6 Cognitive capabilities
    8 Recommendations related to task characteristics
       8.1 Performing tasks based on context of use
       8.2 Providing alternative ways of performing tasks
       8.3 Performing maintenance and other non-task related
            operations
    9 Recommendations related to equipment and service
       characteristics
       9.1 General
       9.2 Other standards for ICT equipment and services
       9.3 Assistive technologies
       9.4 Selection and operation of ICT equipment and services
       9.5 Preparation and completion of operation
    10 Recommendations related to environmental characteristics
       10.1 Operating in a range of environments
       10.2 Designing environments
       10.3 Impacting the environment
    Annex A (informative) Overview of the ISO 9241 series
    Annex B (informative) Sample checklist for assessing
                          applicability and conformance of ICT
                          equipment and services
    Annex C (informative) User needs
    Bibliography

    Abstract - (Show below) - (Hide below)

    Provides guidelines for improving the accessibility of ICT equipment and services such that they will have wider accessibility for use at work, in the home, and in mobile and public environments.

    General Product Information - (Show below) - (Hide below)

    Document Type Standard
    Publisher National Standards Authority of Ireland
    Status Superseded
    Superseded By

    Standards Referencing This Book - (Show below) - (Hide below)

    ISO 9241-11:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability
    ISO 9241-171:2008 Ergonomics of human-system interaction — Part 171: Guidance on software accessibility
    ISO 9241-5:1998 Ergonomic requirements for office work with visual display terminals (VDTs) — Part 5: Workstation layout and postural requirements
    ISO 9241-17:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 17: Form filling dialogues
    ISO 9241-110:2006 Ergonomics of human-system interaction Part 110: Dialogue principles
    ISO 9241-12:1998 Ergonomic requirements for office work with visual display terminals (VDTs) Part 12: Presentation of information
    ISO 9241-151:2008 Ergonomics of human-system interaction Part 151: Guidance on World Wide Web user interfaces
    ISO 9241-16:1999 Ergonomic requirements for office work with visual display terminals (VDTs) Part 16: Direct manipulation dialogues
    ISO 9241-14:1997 Ergonomic requirements for office work with visual display terminals (VDTs) — Part 14: Menu dialogues
    ISO 9241-15:1997 Ergonomic requirements for office work with visual display terminals (VDTs) Part 15: Command dialogues
    ISO/IEC Guide 71:2014 Guide for addressing accessibility in standards
    ISO 9241-300:2008 Ergonomics of human-system interaction — Part 300: Introduction to electronic visual display requirements
    ISO 13407:1999 Human-centred design processes for interactive systems
    ISO 9241-410:2008 Ergonomics of human-system interaction Part 410: Design criteria for physical input devices
    ISO 9241-13:1998 Ergonomic requirements for office work with visual display terminals (VDTs) — Part 13: User guidance
    ISO 9241-302:2008 Ergonomics of human-system interaction — Part 302: Terminology for electronic visual displays
    ISO/TR 16982:2002 Ergonomics of human-system interaction Usability methods supporting human-centred design
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