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IEEE 20000-2-2013

Withdrawn

Withdrawn

A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.

IEEE Standard -- Adoption of ISO/IEC 20000-2:2012, Information technology -- Service management -- Part 2: Guidance on the application of service management systems

Available format(s)

PDF

Withdrawn date

27-09-2018

Language(s)

English

Published date

03-06-2013

€185.10
Excluding VAT

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Service management system general requirements
5 Design and transition of new or changed services
6 Service delivery processes
7 Relationship processes
8 Resolution processes
9 Control processes
Annex A (informative) - Interfaces between processes
        and integration of processes with SMS
Bibliography

Specifies guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1.

Committee
Software & Systems Engineering Standards Comm
DocumentType
Standard
ISBN
978-0-7381-8430-2
Pages
105
PublisherName
Institute of Electrical & Electronics Engineers
Status
Withdrawn

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