ISO/IEC 20000-1:2018
Current
The latest, up-to-date edition.
Information technology — Service management — Part 1: Service management system requirements
Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users
English, French
14-09-2018
This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this document include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value. This document can be used by:
a) a customer seeking services and requiring assurance regarding the quality of those services;
b) a customer requiring a consistent approach to the service lifecycle by all its service providers, including those in a supply chain;
c) an organization to demonstrate its capability for the planning, design, transition, delivery and improvement of services;
d) an organization to monitor, measure and review its SMS and the services;
e) an organization to improve the planning, design, transition, delivery and improvement of services through effective implementation and operation of an SMS;
f) an organization or other party performing conformity assessments against the requirements specified in this document;
g) a provider of training or advice in service management.
The term "service" as used in this document refers to the service or services in the scope of the SMS. The term "organization" as used in this document refers to the organization in the scope of the SMS that manages and delivers services to customers. The organization in the scope of the SMS can be part of a larger organization, for example, a department of a large corporation. An organization or part of an organization that manages and delivers a service or services to internal or external customers can also be known as a service provider. Any use of the terms "service" or "organization" with a different intent is distinguished clearly in this document.
Committee |
ISO/IEC JTC 1/SC 40
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DocumentType |
Standard
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Pages |
31
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ProductNote |
THIS STANDARD ALSO REFERENCE TO Guide ISO 73, ISO/IEC 1977-1,ISO/IEC 1977-5,ISO/IEC/TR 20000-5, ISO/IEC/TR 20000-11, ISO/IEC/TR 20000-12
|
PublisherName |
International Organization for Standardization
|
Status |
Current
|
Supersedes |
Standards | Relationship |
CSA ISO/IEC 20000-1:19 | Identical |
IS/ISO/IEC 20000 : Part 1 : 2018 | Identical |
NEN-ISO/IEC 20000-1:2018 en | Identical |
AS/NZS ISO/IEC 20000.1:2019 | Identical |
SN ISO/IEC 20000-1:2021 | Identical |
BS ISO/IEC 20000-10:2018 | Identical |
SS-ISO/IEC 20000-1:2018 | Identical |
NF ISO/IEC 20000-1 November 2018 | Identical |
NS-ISO/IEC 20000-3:2019 | Identical |
UNI CEI ISO/IEC 20000-1:2020 | Identical |
CEI UNI ISO/IEC 20000-1:2020 | Identical |
JIS Q 20000-1:2020 | Identical |
DS ISO/IEC 20000-1 : 2018 | Identical |
UNI CEI ISO/IEC 20000-1:2020+A1:2024 | Identical |
BS ISO/IEC 20000-1:2018 | Identical |
BS ISO/IEC 20000-1:2018+A1:2024 | Identical |
UNE-ISO/IEC 20000-1:2018 | Identical |
CEI IEC/TS 63134:2022 | Active Assisted living (AAL) use cases |
AS/NZS ISO/IEC 20000.6:2019 | Information technology - Service management Requirements for bodies providing audit and certification of service management systems |
AS/NZS ISO/IEC 20000.3:2020 | Information technology - Service management Guidance on scope definition and applicability of AS/NZS ISO/IEC 20000.1 |
AS ISO 22301:2020 | Security and resilience - Business continuity management systems - Requirements |
AS/NZS ISO/IEC 20000.10:2019 | Information technology - Service management Concepts and vocabulary |
SA/SNZ TR ISO/IEC 38505.2:2019 | Information technology - Governance of IT - Governance of data Implications of ISO/IEC 38505-1 for data management |
AS/NZS ISO/IEC 20000.2:2020 | Information technology - Service management Guidance on the application of service management systems |
AS ISO 22313:2020 | Security and resilience - Business continuity management systems - Guidance on the use of ISO 22301 |
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