PD ISO/IEC TR 20000-3:2009
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
View Superseded by
Information technology. Service management Guidance on scope definition and applicability of ISO/IEC 20000-1
Hardcopy , PDF
English
31-10-2009
30-11-2012
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Fulfilling the requirements specified in ISO/IEC 20000-1
5 Applicability of ISO/IEC 20000-1
6 General principles for an SMS scope
Annex A (informative) - Main points on applicability of
ISO/IEC 20000-1, scope definition of the SMS
and conformity to ISO/IEC 20000-1
Annex B (informative) - Examples of scope statements
Bibliography
Gives guidance on scope definition, applicability and demonstration of conformance for service providers aiming to meet the requirements of ISO/IEC 20000-1, or for service providers who are planning service improvements and intending to use ISO/IEC 20000 as a business goal.
| Committee |
IST/60
|
| DocumentType |
Standard
|
| Pages |
36
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy |
| Standards | Relationship |
| ISO/IEC TR 20000-3:2009 | Identical |
| ISO/IEC 17000:2004 | Conformity assessment — Vocabulary and general principles |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO/IEC 17050-1:2004 | Conformity assessment — Supplier's declaration of conformity — Part 1: General requirements |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/IEC 15504-5:2012 | Information technology — Process assessment — Part 5: An exemplar software life cycle process assessment model |
| ISO/IEC 17021:2011 | Conformity assessment — Requirements for bodies providing audit and certification of management systems |
| ISO/IEC 27002:2013 | Information technology — Security techniques — Code of practice for information security controls |
| ISO/IEC 17011:2004 | Conformity assessment — General requirements for accreditation bodies accrediting conformity assessment bodies |
| ISO/IEC 15504-2:2003 | Information technology — Process assessment — Part 2: Performing an assessment |
| ISO/IEC 20000-1:2011 | Information technology — Service management — Part 1: Service management system requirements |
| ISO/IEC 20000-2:2012 | Information technology — Service management — Part 2: Guidance on the application of service management systems |
| ISO/IEC 17050-2:2004 | Conformity assessment — Supplier's declaration of conformity — Part 2: Supporting documentation |
| ISO 9001:2015 | Quality management systems — Requirements |
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