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TR 101 806 : 1.1.1

Current

Current

The latest, up-to-date edition.

HUMAN FACTORS (HF); GUIDELINES FOR TELECOMMUNICATION RELAY SERVICES FOR TEXT TELEPHONES

Available format(s)

Hardcopy , PDF

Language(s)

English

€17.53
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Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
   3.1 Definitions
   3.2 Abbreviations
4 General
   4.1 Relay service
   4.2 Text/text relay service
   4.3 Text relay service
   4.4 Spoken to spoken relay service
   4.5 Videophone relay service
   4.6 Additional services
5 Service description
   5.1 Basic Text Relay Service (TRS)
   5.2 Basic spoken to spoken relay service
   5.3 Basic videophone relay service
   5.4 Additional services
   5.5 Facsimile services
   5.6 Short message service (SMS)
   5.7 Paging
6 Call handling
   6.1 Operator procedures
   6.2 Confidentiality
   6.3 Calls to stored voice services
   6.4 Profanity, obscenity and illegality
   6.5 Language translation
7 System requirements
   7.1 Organization plan
   7.2 System reliability
   7.3 Traffic
   7.4 Transmission quality
   7.5 Quality assurance
   7.6 Operator Training requirements
   7.7 Operator proficiency requirements
   7.8 Operator counselling
8 Charges
9 Complaints handling
10 User information
History

Defines guidelines for the features required by telecommunications Relay Services for text telephones.

Committee
HF
DocumentType
Standard
Pages
19
PublisherName
European Telecommunications Standards Institute
Status
Current

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