BS ISO/IEC 20000-2:2012
Superseded
A superseded Standard is one, which is fully replaced by another Standard, which is a new edition of the same Standard.
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Information technology. Service management Guidance on the application of service management systems
Hardcopy , PDF
07-08-2020
English
31-03-2012
Important note : Users cannot be edited or removed once added to your Multi user PDF.
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Service management system general requirements
5 Design and transition of new or changed services
6 Service delivery processes
7 Relationship processes
8 Resolution processes
9 Control processes
Annex A (informative) - Interfaces between processes
and integration of processes with SMS
Bibliography
Gives guidance on the application of an SMS based on ISO/IEC 20000-1.
| Committee |
IST/60
|
| DevelopmentNote |
Supersedes BS 15000-2(2003) and 04/30126228 DC. (12/2005) Included in BIP 0062. (12/2006) Also available as part of BS KIT 32. (02/2008) Supersedes 10/30184538 DC. (03/2012)
|
| DocumentType |
Standard
|
| Pages |
98
|
| PublisherName |
British Standards Institution
|
| Status |
Superseded
|
| SupersededBy | |
| Supersedes |
| Standards | Relationship |
| ISO/IEC 20000-2:2012 | Identical |
| BS 25999-1:2006 | BUSINESS CONTINUITY MANAGEMENT - PART 1: CODE OF PRACTICE |
| BS 10012:2009 | Data protection. Specification for a personal information management system |
| BS 10008:2014 | Evidential weight and legal admissibility of electronic information. Specification |
| 14/30286703 DC : 0 | BS 10008:2014 - EVIDENTIAL WEIGHT AND LEGAL ADMISSIBILITY OF ELECTRONIC INFORMATION - SPECIFICATION |
| BIP 2150 : 2008 | BS 25999-2 - BUSINESS CONTINUITY MANAGEMENT - SPECIFICATION - LAMINATED POCKETBOOK |
| BS 25999-2:2007 | Business continuity management Specification |
| BIP 2208 : 2010 | CUSTOMER SERVICES COLLECTION - QUALITY SERVICE - COMPETITIVE BUSINESS, AND THE STANDARDS BS 8477, BS ISO 10001 AND BS ISO 10002 |
| BIP 2145 : 2008 | BS 25999-1 BUSINESS CONTINUITY MANAGEMENT - CODE OF PRACTICE - LAMINATED POCKETBOOK |
| BS 25777:2008 | INFORMATION AND COMMUNICATIONS TECHNOLOGY CONTINUITY MANAGEMENT - CODE OF PRACTICE |
| ISO/IEC TR 20000-5:2013 | Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1 |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/IEC 15504-5:2012 | Information technology Process assessment Part 5: An exemplar software life cycle process assessment model |
| ISO/IEC 15504-3:2004 | Information technology Process assessment Part 3: Guidance on performing an assessment |
| ISO/IEC 15504-4:2004 | Information technology Process assessment Part 4: Guidance on use for process improvement and process capability determination |
| ISO/IEC TR 24748-2:2011 | Systems and software engineering Life cycle management Part 2: Guide to the application of ISO/IEC 15288 (System life cycle processes) |
| ISO/IEC 38500:2015 | Information technology — Governance of IT for the organization |
| ISO/IEC TR 24748-3:2011 | Systems and software engineering Life cycle management Part 3: Guide to the application of ISO/IEC 12207 (Software life cycle processes) |
| ISO 31000:2009 | Risk management Principles and guidelines |
| ISO/IEC 27002:2013 | Information technology Security techniques Code of practice for information security controls |
| ISO/IEC TR 20000-4:2010 | Information technology Service management Part 4: Process reference model |
| ISO/IEC 15504-2:2003 | Information technology Process assessment Part 2: Performing an assessment |
| ISO/IEC 19770-1:2012 | Information technology Software asset management Part 1: Processes and tiered assessment of conformance |
| ISO/IEC 20000-1:2011 | Information technology Service management Part 1: Service management system requirements |
| ISO/IEC 15288:2008 | Systems and software engineering — System life cycle processes |
| ISO/IEC TR 20000-3:2009 | Information technology — Service management — Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 |
| ISO 10002:2014 | Quality management Customer satisfaction Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization A quality management approach |
| ISO/IEC 27005:2011 | Information technology Security techniques Information security risk management |
| ISO/IEC 12207:2008 | Systems and software engineering — Software life cycle processes |
| ISO/IEC TR 9126-3:2003 | Software engineering Product quality Part 3: Internal metrics |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/IEC TR 9126-2:2003 | Software engineering Product quality Part 2: External metrics |
| ISO/IEC 90003:2014 | Software engineering Guidelines for the application of ISO 9001:2008 to computer software |
| ISO/IEC 15504-1:2004 | Information technology Process assessment Part 1: Concepts and vocabulary |
| ISO 10007:2017 | Quality management — Guidelines for configuration management |
| ISO/IEC 15939:2007 | Systems and software engineering Measurement process |
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