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EN ISO 18295-2:2017
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The latest, up-to-date edition.
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Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)
Published date
02-08-2017
Publisher
European foreword
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Client requirements for CCC service provisioning
5 Customer experience
6 Client relationship with the CCC
Bibliography
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