ISO/IEC 30105-1:2016
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)
Hardcopy , PDF
English
16-11-2016
09-04-2025
ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
- covers IT-enabled business processes that are outsourced;
- is not intended to address IT processes but includes references to them at key touchpoints for completeness;
- is applicable to the service provider, not to the customer;
- is applicable to all lifecycle processes of ITES-BPO;
- serves as a process reference model for organizations providing ITES-BPO services.
| Committee |
ISO/IEC JTC 1/SC 40
|
| DocumentType |
Standard
|
| Pages |
24
|
| PublisherName |
International Organization for Standardization
|
| Status |
Withdrawn
|
| SupersededBy | |
| UnderRevision |
| Standards | Relationship |
| AS ISO/IEC 30105.1:2017 | Identical |
| BS ISO/IEC 30105-1:2016 | Identical |
| NEN ISO/IEC 30105-1 : 2016 | Identical |
| JIS Y 30105-1:2021 | Identical |
| DS ISO/IEC 30105-1 : 2016 | Identical |
| 15/30291709 DC : 0 | BS ISO/IEC 30105-2 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 2: PROCESS ASSESSMENT MODEL |
| ISO/IEC 30105-3:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 3: Measurement framework (MF) and organization maturity model (OMM) |
| ISO/IEC 30105-4:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts |
| BS ISO/IEC 30105-5:2016 | Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Guidelines |
| 15/30316727 DC : 0 | BS ISO/IEC 30105-5 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES - BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 5: GUIDELINES |
| 15/30291621 DC : 0 | BS ISO/IEC 30105-3 - INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 3: MEASUREMENT FRAMEWORK AND ORGANIZATIONAL MATURITY MODEL |
| BS ISO/IEC 30105-4:2016 | Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Terms and concepts |
| ISO/IEC 30105-5:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 5: Guidelines |
| BS ISO/IEC 30105-3:2016 | Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Measurement framework (MF) and organization maturity model (OMM) |
| BS ISO/IEC 30105-2:2016 | Information technology. IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes Process assessment model (PAM) |
| ISO/IEC 30105-2:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 2: Process assessment model (PAM) |
| ISO/IEC 33020:2015 | Information technology — Process assessment — Process measurement framework for assessment of process capability |
| ISO/IEC 33001:2015 | Information technology — Process assessment — Concepts and terminology |
| AS/NZS ISO/IEC 20000.10:2019 | Information technology - Service management Concepts and vocabulary |
| ISO/IEC 33003:2015 | Information technology — Process assessment — Requirements for process measurement frameworks |
| ISO/IEC 33063:2015 | Information technology — Process assessment — Process assessment model for software testing |
| ISO/IEC TR 20000-4:2010 | Information technology — Service management — Part 4: Process reference model |
| ISO/IEC 20000-1:2011 | Information technology — Service management — Part 1: Service management system requirements |
| ISO/IEC 30105-4:2016 | Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 4: Terms and concepts |
| ISO/IEC 33002:2015 | Information technology — Process assessment — Requirements for performing process assessment |
| ISO 37500:2014 | Guidance on outsourcing |
| ISO/IEC TR 20000-10:2015 | Information technology — Service management — Part 10: Concepts and terminology |
| ISO/IEC 33004:2015 | Information technology — Process assessment — Requirements for process reference, process assessment and maturity models |
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