ISO/IEC TR 20000-9:2015
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
Information technology Service management Part 9: Guidance on the application of ISO/IEC 20000-1 to cloud services
Hardcopy , PDF , PDF 3 Users , PDF 5 Users , PDF 9 Users
17-04-2019
English
16-02-2015
Important note : Users cannot be edited or removed once added to your Multi user PDF.
ISO/IEC TR 20000-9:2015 provides guidance on the use of ISO/IEC 200001:2011 for service providers delivering cloud services. It is applicable to different categories of cloud service, such as those defined in ISO/IEC 17788/ITU-T Y.3500 and ISO/IEC 17789/ITU-T Y.3502, including, but not limited to, the following:
a) infrastructure as a service (IaaS);
b) platform as a service (PaaS);
c) software as a service (SaaS).
It is also applicable to public, private, community, and hybrid cloud deployment models.
The applicability of ISO/IEC 200001 is independent of the type of technology or service model used to deliver the services. All requirements in ISO/IEC 200001 can be applicable to cloud service providers.
The structure of ISO/IEC TR 20000-9:2015 does not follow the structure of ISO/IEC 200001. The guidance is presented as a set of scenarios that can address many of the typical activities of a cloud service provider. The guidance in ISO/IEC TR 20000-9:2015 can also be useful for customers of cloud service providers.
This part of ISO/IEC TR 20000-9:2015 can be used as guidance for a cloud service provider in designing, managing, or improving an SMS to support cloud services.
ISO/IEC TR 20000-9:2015 does not add any requirements to those stated in ISO/IEC 200001 and does not state explicitly how evidence can be provided to an assessor or auditor. The scope of ISO/IEC TR 20000-9:2015 excludes any specifications for products or tools.
| DocumentType |
Standard
|
| Pages |
30
|
| PublisherName |
International Organization for Standardization
|
| Status |
Withdrawn
|
| Standards | Relationship |
| NEN NPR ISO/IEC TR 20000-9 : 2015 | Identical |
| PD ISO/IEC TR 20000-9:2015 | Identical |
| 15/30299325 DC : 0 | BS ISO/IEC 27013 - INFORMATION TECHNOLOGY - SECURITY TECHNIQUES - GUIDANCE ON THE INTEGRATED IMPLEMENTATION OF ISO/IEC 27001 AND ISO/IEC 20000-1 |
| CAN/CSA-ISO/IEC 27013:16 | Information technology - Security techniques - Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 (Adopted ISO/IEC 27013:2015, second edition, 2015-12-01) |
| ISO/IEC 20000-6:2017 | Information technology — Service management — Part 6: Requirements for bodies providing audit and certification of service management systems |
| ISO/IEC 27013:2015 | Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 |
| ISO/IEC TR 20000-11:2015 | Information technology Service management Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL |
| PD ISO/IEC TR 20000-12:2016 | Information technology. Service management Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC® |
| BS ISO/IEC 20000-6:2017 | Information technology. Service management Requirements for bodies providing audit and certification of service management systems |
| ISO/IEC TR 20000-10:2015 | Information technology Service management Part 10: Concepts and terminology |
| PD ISO/IEC TR 20000-11:2015 | Information technology. Service management Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL® |
| ISO/IEC TR 20000-12:2016 | Information technology Service management Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC |
| PD ISO/IEC TR 20000-10:2015 | Information technology. Service management Concepts and terminology |
| BS ISO/IEC 27013:2015 | Information technology. Security techniques. Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 |
| CAN/CSA-ISO/IEC TR 20000-12:18 | Information technology — Service management — Part 12: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: CMMI-SVC (Adopted ISO/IEC TR 20000-12:2016, first edition, 2016-10-01) |
| ISO/IEC TR 20000-5:2013 | Information technology Service management Part 5: Exemplar implementation plan for ISO/IEC 20000-1 |
| AS/NZS ISO/IEC 20000.6:2019 | Information technology - Service management Requirements for bodies providing audit and certification of service management systems |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO/IEC 27018:2014 | Information technology Security techniques Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors |
| ISO/IEC TR 20000-4:2010 | Information technology Service management Part 4: Process reference model |
| ISO/IEC 20000-1:2011 | Information technology Service management Part 1: Service management system requirements |
| ISO/IEC 20000-2:2012 | Information technology Service management Part 2: Guidance on the application of service management systems |
| ISO/IEC 20000-3:2012 | Information technology Service management Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1 |
| ISO/IEC 27013:2015 | Information technology Security techniques Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 |
| ISO/IEC TR 20000-10:2015 | Information technology Service management Part 10: Concepts and terminology |
| ISO/IEC 17789:2014 | Information technology — Cloud computing — Reference architecture |
| ISO/IEC 17788:2014 | Information technology — Cloud computing — Overview and vocabulary |
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