UNI CEI ISO/IEC 20000-2 : 2010
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: CODE OF PRACTICE
01-03-2012
01-01-2010
Foreword
Introduction
1 Scope
2 Terms and definitions
3 The management system
4 Planning and implementing service management
5 Planning and implementing new or changed services
6 Service delivery processes
7 Relationship processes
8 Resolution processes
9 Control processes
10 Release process
Bibliography
Supplies guidance to auditors and offers assistance to service providers planning service improvements or to be audited against ISO/IEC 20000-1. Also describes a number of related service management processes.
| DocumentType |
Standard
|
| PublisherName |
Ente Nazionale Italiano di Unificazione (UNI)
|
| Status |
Withdrawn
|
| Standards | Relationship |
| ISO/IEC 20000-2:2012 | Identical |
| CEI UNI ISO/IEC 20000-2 : 2011 | Identical |
| ISO/IEC 15504-5:2012 | Information technology Process assessment Part 5: An exemplar software life cycle process assessment model |
| ISO/IEC 15504-3:2004 | Information technology Process assessment Part 3: Guidance on performing an assessment |
| ISO/IEC 15504-4:2004 | Information technology Process assessment Part 4: Guidance on use for process improvement and process capability determination |
| ISO/IEC 15504-2:2003 | Information technology Process assessment Part 2: Performing an assessment |
| ISO/IEC 20000-1:2011 | Information technology Service management Part 1: Service management system requirements |
| ISO/IEC 15288:2008 | Systems and software engineering — System life cycle processes |
| ISO/IEC 12207:2008 | Systems and software engineering — Software life cycle processes |
| ISO/IEC 17799:2005 | Information technology Security techniques Code of practice for information security management |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO/IEC TR 15271:1998 | Information technology Guide for ISO/IEC 12207 (Software Life Cycle Processes) |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| ISO/IEC TR 19760:2003 | Systems engineering A guide for the application of ISO/IEC 15288 (System life cycle processes) |
| ISO/IEC 90003:2014 | Software engineering Guidelines for the application of ISO 9001:2008 to computer software |
| ISO/IEC 15504-1:2004 | Information technology Process assessment Part 1: Concepts and vocabulary |
| ISO 10007:2017 | Quality management — Guidelines for configuration management |
| ISO/IEC TR 16326:1999 | Software engineering Guide for the application of ISO/IEC 12207 to project management |
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