EG 202 057-1 : 1.3.1
Current
The latest, up-to-date edition.
SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 1: GENERAL
Hardcopy , PDF
English
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Intellectual Property Rights
Foreword
1 Scope
2 References
2.1 Normative references
2.2 Informative references
3 Definitions and abbreviations
3.1 Definitions
3.2 Abbreviations
4 General considerations
4.1 Services covered
4.2 Use of the parameters
4.3 Reporting for different classes of customers
4.4 Non standard levels of QoS
4.5 Reporting for directly- and indirectly-serviced customers
4.6 Data processing issues
4.7 Data collection period
4.8 Comparability of measurements
4.9 Publication of QoS parameters
5 General user-related QoS parameters
5.1 Supply time for fixed network access
5.2 Supply time for Internet access
5.3 Proportion of problems with number portability procedures
5.4 Fault report rate per fixed access lines
5.5 Fault repair time for fixed access lines
5.6 Response time for operator services
5.7 Response time for directory enquiry services
5.8 Response time for admin/billing enquiries
5.9 Frequency of customer complaints
5.10 Customer complaints resolution time
5.11 Bill correctness complaints
5.12 Prepaid account credit correctness complaints
5.13 Bill presentation quality
5.14 Customer relations
5.15 Professionalism of help line
Annex A (informative): Combination of weekly or monthly results
Annex B (normative): Further explanation of "fastest X %"
Annex C (normative): Method of calculating the number of
observations required for measures of time
Annex D (informative): Bibliography
History
Provides definitions and measurement methods for a range of user perceivable Quality of Service (QoS) parameters. The purpose of these parameters is to define objective and comparable measures of the QoS delivered to users/customers for use by users/customers.
| Committee |
STQ
|
| DocumentType |
Standard
|
| Pages |
35
|
| PublisherName |
European Telecommunications Standards Institute
|
| Status |
Current
|
| Standards | Relationship |
| UNE-EG 202057-1 V1.3.1:2009 | Identical |
| TR 102 847 : 1.1.1 | USER GROUP; QUALITY OF ICT SERVICES; STANDARDIZATION AND REGULATION REFERENCES IN THE METERING AND BILLING AREA |
| EG 202 843 : 1.2.1 | USER GROUP; QUALITY OF ICT SERVICES; DEFINITIONS AND METHODS FOR ASSESSING THE QOS PARAMETERS OF THE CUSTOMER RELATIONSHIP STAGES OTHER THAN UTILIZATION |
| SR 002 761 : 1.1.1 | USER GROUP; CONSIDERATION FOR SELECTING SUITABLE TELECOMMUNICATION SERVICES AND FOR COMPARING AND BENCHMARKING DIFFERENT SERVICE OFFERS FROM THE USER'S PERSPECTIVE |
| EG 202 057-4 : 1.2.1 | SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 4: INTERNET ACCESS |
| TR 102 538 : 1.1.1 | USER GROUP; LIST OF DEFINITIONS AND ABBREVIATIONS |
| TR 102 717 : 1.1.1 | SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); QUALITY OF SERVICE IMPLICATIONS OF NGN ARCHITECTURES |
| SR 002 564 : 2.0.0 | APPLICABILITY OF EXISTING ETSI AND ETSI/3GPP DELIVERABLES TO EHEALTH |
| EG 202 934 : 1.1.2 | USER GROUP; THE ASSESSMENT OF THE OVERALL QUALITY OF SERVICES (QOS) AS PERCEIVED BY THE USERS; DEFINITION OF QOS INDEXES FOR ALL THE CUSTOMER RELATIONSHIP STAGES |
| EG 202 057-2 : 1.3.2 | SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 2: VOICE TELEPHONY, GROUP 3 FAX, MODEM DATA SERVICES AND SMS |
| EG 202 009-2 : 1.3.1 | USER GROUP; QUALITY OF TELECOM SERVICES; PART 2: USER RELATED INDICATORS ON A SERVICE SPECIFIC BASIS |
| TR 102 521 : 1.1.1 | SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); SUPPORT TO TC EMTEL FOR QOS AND TRANSMISSION QUALITY ASPECTS FOR END-TO-END SERVICES |
| EG 202 057-2 : 1.3.2 | SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 2: VOICE TELEPHONY, GROUP 3 FAX, MODEM DATA SERVICES AND SMS |
| EG 202 057-4 : 1.2.1 | SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 4: INTERNET ACCESS |
| EG 201 769 : 1.1.2 | SPEECH PROCESSING, TRANSMISSION & QUALITY ASPECTS (STQ); QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PARAMETERS FOR VOICE TELEPHONY SERVICE REQUIRED UNDER THE ONP VOICE TELEPHONY DIRECTIVE 98/10/EC |
| EG 202 009-1 : 1.3.1 | USER GROUP; QUALITY OF TELECOM SERVICES; PART 1: METHODOLOGY FOR IDENTIFICATION OF INDICATORS RELEVANT TO THE USERS |
| TR 102 126 : 1.1.1 | SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); IMPLEMENTATION OF QOS PARAMETER MEASUREMENTS ACCORDING TO ETSI EG 201 769 |
| EG 202 009-2 : 1.3.1 | USER GROUP; QUALITY OF TELECOM SERVICES; PART 2: USER RELATED INDICATORS ON A SERVICE SPECIFIC BASIS |
| EG 202 057-3 : 1.1.1 | SPEECH PROCESSING, TRANSMISSION AND QUALITY ASPECTS (STQ); USER RELATED QOS PARAMETER DEFINITIONS AND MEASUREMENTS; PART 3: QOS PARAMETERS SPECIFIC TO PUBLIC LAND MOBILE NETWORKS (PLMN) |
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