EG 202 417 : 1.1.2

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
   3.1 Definitions
   3.2 Abbreviations
4 The role of user education for mobile terminals
   and services
   4.1 The increasing importance of user education
   4.2 User education during the product life cycle
   4.3 Choice of media
   4.4 Legal and safety considerations
   4.5 Cost-benefit trade-offs and current industry practices
5 Generic guidelines for user education
   5.1 General
   5.2 Development process
   5.3 Content, structure and evaluation
   5.4 Language and terminology
   5.5 Illustrations
   5.6 Localization, translation management and validation
   5.7 Customization
6 Specific guidelines for paper-based user guides
   6.1 General
   6.2 Formal structure
   6.3 Logical structure and consistency
   6.4 Multiple user guidance
   6.5 Legal and regulatory requirements
        (on safety and security)
7 Specific guidelines for terminal-based user guides
   7.1 General
   7.2 Applications for providing help
8 Specific guidelines for PC screen-based user guides
   8.1 General
   8.2 Advantages and disadvantages of PC screen-based
        information
   8.3 Guidelines for screen-based content
   8.4 Accessibility of screen-based content
   8.5 Screen-based user guides presented from portable
        storage devices
9 Specific guidelines for audio user guides
   9.1 The potential of audio user guides
   9.2 Guidelines for the design of audio user guides
10 Specific guidelines for other information sources
   10.1 User forums
   10.2 Information about mobile services
11 Specific guidelines for maximized accessibility
   11.1 General
   11.2 Older users
   11.3 Visually impaired users
   11.4 Hearing-impaired users
   11.5 Users with cognitive impairments
   11.6 Young users (children)
   11.7 Common platform for designed-for-all user education
12 Specific guidelines for the usability evaluation of
   user guidance
   12.1 Background
   12.2 Methods
   12.3 Usability evaluation and testing with children
   12.4 Conclusions and guidelines
Annex A (normative): Guideline listing
Annex B (informative): User needs and segmentation
      B.1 User needs and influencing factors
      B.2 User segmentation
      B.3 Studying users
Annex C (informative): Bibliography
History

Specifies guidelines for the development, presentation, and evaluation of user education such as paper-based user guides or digital help systems for mobile terminals and services.