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ETR 095 : 20001

Current

Current

The latest, up-to-date edition.

HUMAN FACTORS (HF) - GUIDE FOR USABILITY EVALUATIONS OF TELECOMMUNICATIONS SYSTEMS AND SERVICES

Available format(s)

Hardcopy , PDF

Language(s)

English

€46.74
Excluding VAT

Foreword
1 Scope
2 References
3 Definitions and abbreviations
  3.1 Definitions
  3.2 Abbreviations
4 Background
  4.1 Introduction
  4.2 Definitions of usability
  4.3 Types and approaches to evaluation
  4.4 Summary
5 The usability evaluation process
  5.1 Introduction
  5.2 The usability evaluation process
  5.3 Measures, metrics and methods
6 Describing the context
  6.1 Introduction
  6.2 The general procedure
  6.3 Identifying and describing users
  6.4 Identifying and describing tasks
  6.5 Identifying and describing the environment
7 Evaluation methods
  7.1 Introduction
  7.2 Choosing a method
  7.3 General description of the different methods
  7.4 The detailed description of the methods
8 Measurement issues
  8.1 Introduction
  8.2 Measurement theory
  8.3 Measurement scales
  8.4 Applying the scales
  8.5 Conditions and precautions of use
  8.6 Examples and illustrations
  8.7 Uses of rating scales
  8.8 Reliability and validity
Annex A (informative): Example test plan
      A.1 General information
      A.2 Testing details
      A.3 Resource details
      A.4 History
Annex B (informative): Example specification table
Annex C (informative): Example test report
      C.1 General inform
      C.2 Major results
      C.3 Recommendations
      C.4 History
History

Gives an overview of evaluation methods and application criteria for human factors experts in telecommunications.

Committee
HF 3
DocumentType
Standard
Pages
59
PublisherName
European Telecommunications Standards Institute
Status
Current

I.S. ETR 131:1994 TERMINAL EQUIPMENT (TE); AN INVESTIGATION INTO THE NEED FOR STANDARDIZATION IN THE AREA OF STORED VOICE SERVICES
EG 202 132 : 1.1.1 HUMAN FACTORS (HF); USER INTERFACES; GUIDELINES FOR GENERIC USER INTERFACE ELEMENTS FOR MOBILE TERMINALS AND SERVICES
ETR 198 : 20001 HUMAN FACTORS (HF); USER TRIALS OF USER CONTROL PROCEDURES FOR INTEGRATED SERVICES DIGITAL NETWORK (ISDN) VIDEOTELEPHONY
ETR 208 : 20001 HUMAN FACTORS (HF); UNIVERSAL PERSONAL TELECOMMUNICATIONS (UPT); USER REQUIREMENTS
EG 202 417 : 1.1.2 HUMAN FACTORS (HF); USER EDUCATION GUIDELINES FOR MOBILE TERMINALS AND SERVICES
ES 202 130 : 2.1.2 HUMAN FACTORS (HF); USER INTERFACES; CHARACTER REPERTOIRES, ORDERINGS AND ASSIGNMENTS TO THE 12-KEY TELEPHONE KEYPAD
EG 201 103 : 1.1.1 HUMAN FACTORS (HF); HUMAN FACTORS ISSUES IN MULTIMEDIA INFORMATION RETRIEVAL SERVICES (MIRS)
TR 102 415 : 1.1.1 HUMAN FACTORS (HF); TELECARE SERVICES; ISSUES AND RECOMMENDATIONS FOR USER ASPECTS
TR 102 125 : 1.1.1 HUMAN FACTORS (HF); POTENTIAL HARMONIZED UI ELEMENTS FOR MOBILE TERMINALS AND SERVICES
EG 202 423 : 1.1.1 HUMAN FACTORS (HF); GUIDELINES FOR THE DESIGN AND DEPLOYMENT OF ICT PRODUCTS AND SERVICES USED BY CHILDREN
ETR 334 : 20001 HUMAN FACTORS (HF) - THE IMPLICATIONS OF HUMAN AGEING FOR THE DESIGN OF TELEPHONE TERMINALS
ES 202 076 : 2.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES
ETR 131 : 20001 TERMINAL EQUIPMENT (TE); AN INVESTIGATION INTO THE NEED FOR STANDARDIZATION IN THE AREA OF STORED VOICE SERVICES
EG 201 013 : 1.1.1 HUMAN FACTORS (HF); DEFINITIONS, ABBREVIATIONS AND SYMBOLS
TR 102 972 : 1.1.1 HUMAN FACTORS (HF); USER INTERFACES; GENERIC USER INTERFACE ELEMENTS FOR 3G/UMTS MOBILE DEVICES, SERVICES AND APPLICATIONS
ETR 297 : 20001 HUMAN FACTORS (HF)
ETR 166 : 20001 HUMAN FACTORS (HF); EVALUATION OF TELEPHONES FOR PEOPLE WITH SPECIAL NEEDS; AN EVALUATION METHOD
TR 102 548 : 1.1.1 HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS
EG 202 487 : 1.1.2 HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES; TELECARE SERVICES (EHEALTH)
ETR 329 : 20001 HUMAN FACTORS (HF) - GUIDELINES FOR PROCEDURES AND ANNOUNCEMENTS IN STORED VOICE SERVICES (SVS)
EG 202 416 : 1.1.2 HUMAN FACTORS (HF); USER INTERFACES; SETUP PROCEDURE DESIGN GUIDELINES FOR MOBILE TERMINALS AND SERVICES

ETR 051 : 20001 HUMAN FACTORS (HF) - USABILITY CHECKLIST FOR TELEPHONES BASIC REQUIREMENTS

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