ETR 095 : 20001
Current
The latest, up-to-date edition.
HUMAN FACTORS (HF) - GUIDE FOR USABILITY EVALUATIONS OF TELECOMMUNICATIONS SYSTEMS AND SERVICES
Hardcopy , PDF
English
Foreword
1 Scope
2 References
3 Definitions and abbreviations
3.1 Definitions
3.2 Abbreviations
4 Background
4.1 Introduction
4.2 Definitions of usability
4.3 Types and approaches to evaluation
4.4 Summary
5 The usability evaluation process
5.1 Introduction
5.2 The usability evaluation process
5.3 Measures, metrics and methods
6 Describing the context
6.1 Introduction
6.2 The general procedure
6.3 Identifying and describing users
6.4 Identifying and describing tasks
6.5 Identifying and describing the environment
7 Evaluation methods
7.1 Introduction
7.2 Choosing a method
7.3 General description of the different methods
7.4 The detailed description of the methods
8 Measurement issues
8.1 Introduction
8.2 Measurement theory
8.3 Measurement scales
8.4 Applying the scales
8.5 Conditions and precautions of use
8.6 Examples and illustrations
8.7 Uses of rating scales
8.8 Reliability and validity
Annex A (informative): Example test plan
A.1 General information
A.2 Testing details
A.3 Resource details
A.4 History
Annex B (informative): Example specification table
Annex C (informative): Example test report
C.1 General inform
C.2 Major results
C.3 Recommendations
C.4 History
History
Gives an overview of evaluation methods and application criteria for human factors experts in telecommunications.
Committee |
HF 3
|
DocumentType |
Standard
|
Pages |
59
|
PublisherName |
European Telecommunications Standards Institute
|
Status |
Current
|
I.S. ETR 131:1994 | TERMINAL EQUIPMENT (TE); AN INVESTIGATION INTO THE NEED FOR STANDARDIZATION IN THE AREA OF STORED VOICE SERVICES |
EG 202 132 : 1.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GUIDELINES FOR GENERIC USER INTERFACE ELEMENTS FOR MOBILE TERMINALS AND SERVICES |
ETR 198 : 20001 | HUMAN FACTORS (HF); USER TRIALS OF USER CONTROL PROCEDURES FOR INTEGRATED SERVICES DIGITAL NETWORK (ISDN) VIDEOTELEPHONY |
ETR 208 : 20001 | HUMAN FACTORS (HF); UNIVERSAL PERSONAL TELECOMMUNICATIONS (UPT); USER REQUIREMENTS |
EG 202 417 : 1.1.2 | HUMAN FACTORS (HF); USER EDUCATION GUIDELINES FOR MOBILE TERMINALS AND SERVICES |
ES 202 130 : 2.1.2 | HUMAN FACTORS (HF); USER INTERFACES; CHARACTER REPERTOIRES, ORDERINGS AND ASSIGNMENTS TO THE 12-KEY TELEPHONE KEYPAD |
EG 201 103 : 1.1.1 | HUMAN FACTORS (HF); HUMAN FACTORS ISSUES IN MULTIMEDIA INFORMATION RETRIEVAL SERVICES (MIRS) |
TR 102 415 : 1.1.1 | HUMAN FACTORS (HF); TELECARE SERVICES; ISSUES AND RECOMMENDATIONS FOR USER ASPECTS |
TR 102 125 : 1.1.1 | HUMAN FACTORS (HF); POTENTIAL HARMONIZED UI ELEMENTS FOR MOBILE TERMINALS AND SERVICES |
EG 202 423 : 1.1.1 | HUMAN FACTORS (HF); GUIDELINES FOR THE DESIGN AND DEPLOYMENT OF ICT PRODUCTS AND SERVICES USED BY CHILDREN |
ETR 334 : 20001 | HUMAN FACTORS (HF) - THE IMPLICATIONS OF HUMAN AGEING FOR THE DESIGN OF TELEPHONE TERMINALS |
ES 202 076 : 2.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES |
ETR 131 : 20001 | TERMINAL EQUIPMENT (TE); AN INVESTIGATION INTO THE NEED FOR STANDARDIZATION IN THE AREA OF STORED VOICE SERVICES |
EG 201 013 : 1.1.1 | HUMAN FACTORS (HF); DEFINITIONS, ABBREVIATIONS AND SYMBOLS |
TR 102 972 : 1.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GENERIC USER INTERFACE ELEMENTS FOR 3G/UMTS MOBILE DEVICES, SERVICES AND APPLICATIONS |
ETR 297 : 20001 | HUMAN FACTORS (HF) |
ETR 166 : 20001 | HUMAN FACTORS (HF); EVALUATION OF TELEPHONES FOR PEOPLE WITH SPECIAL NEEDS; AN EVALUATION METHOD |
TR 102 548 : 1.1.1 | HUMAN FACTORS (HF); USER EXPERIENCE; 3G AND MOBILE BROADBAND INTEROPERABILITY PLUGTEST: APPROACH, SCENARIOS AND TEST SPECIFICATION; OUTCOMES, CONCLUSIONS AND RECOMMENDATIONS |
EG 202 487 : 1.1.2 | HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES; TELECARE SERVICES (EHEALTH) |
ETR 329 : 20001 | HUMAN FACTORS (HF) - GUIDELINES FOR PROCEDURES AND ANNOUNCEMENTS IN STORED VOICE SERVICES (SVS) |
EG 202 416 : 1.1.2 | HUMAN FACTORS (HF); USER INTERFACES; SETUP PROCEDURE DESIGN GUIDELINES FOR MOBILE TERMINALS AND SERVICES |
ETR 051 : 20001 | HUMAN FACTORS (HF) - USABILITY CHECKLIST FOR TELEPHONES BASIC REQUIREMENTS |
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