ISO 10008:2013
Withdrawn
Withdrawn
A Withdrawn Standard is one, which is removed from sale, and its unique number can no longer be used. The Standard can be withdrawn and not replaced, or it can be withdrawn and replaced by a Standard with a different number.
View Superseded by
Quality management — Customer satisfaction — Guidelines for business-to-consumer electronic commerce transactions
Available format(s)
Hardcopy , PDF
Language(s)
English, French, Russian
Published date
27-05-2013
Withdrawn date
09-04-2025
Superseded by
€63.00
Excluding VAT
ISO 10008:2013 provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.
It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity.
ISO 10008:2013 is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements.
ISO 10008:2013 aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers' confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.
The guidance given in ISO 10008:2013 can complement an organization's quality management system.
| Committee |
ISO/TC 176/SC 3
|
| DevelopmentNote |
Supersedes ISO/DIS 10008. (06/2013)
|
| DocumentType |
Standard
|
| Pages |
29
|
| PublisherName |
International Organization for Standardization
|
| Status |
Withdrawn
|
| SupersededBy |
| Standards | Relationship |
| BS ISO 10008:2013 | Identical |
| FD ISO 10008 : 2013 FD | Identical |
| NEN ISO 10008 : 2013 | Identical |
| DIN ISO 10008:2015-01 | Identical |
| ANSI/ISO/ASQ 10008:2013 | Identical |
| GOST R ISO 10008 : 2014 | Identical |
| NBN ISO 10008 : 2014 | Identical |
| CSA ISO 10008:15 (R2019) | Identical |
| BS EN 15224:2016 | Quality management systems. EN ISO 9001:2015 for healthcare |
| PD ISO/IEC TR 90006:2013 | Information technology. Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011 |
| ISO 15378:2017 | Primary packaging materials for medicinal products — Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP) |
| PD ISO/TS 9002:2016 | Quality management systems. Guidelines for the application of ISO 9001:2015 |
| NSAI/ISO Guide to ISO 9001:2015 | ISO 9001:2015 FOR SMALL ENTERPRISES - WHAT TO DO? - ADVICE FROM ISO/TC 176 |
| I.S. EN ISO 9001:2015 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 9001:2015) |
| EN 15224:2016 | Quality management systems - EN ISO 9001:2015 for healthcare |
| SAE AS9120B | Quality Management Systems – Requirements for Aviation, Space, and Defense Distributors |
| BS EN ISO 9004:2018 | Quality management. Quality of an organization. Guidance to achieve sustained success |
| ISO/IEC Guide 14:2018 | Products and related services — Information for consumers |
| ISO 13485 - PRACTICAL GUIDE : 2016 | ISO 13485:2016 - MEDICAL DEVICES - A PRACTICAL GUIDE |
| EN ISO 9001:2015 | Quality management systems - Requirements (ISO 9001:2015) |
| EN ISO 9000:2015 | Quality management systems - Fundamentals and vocabulary (ISO 9000:2015) |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| 15/30329378 DC : 0 | BS EN 9110 - AEROSPACE SERIES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION MAINTENANCE ORGANIZATIONS |
| 15/30328933 DC : 0 | BS EN 9100 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE ORGANIZATIONS |
| I.S. EN 15224:2016 | QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE |
| EN ISO 15378:2017 | Primary packaging materials for medicinal products - Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP) (ISO 15378:2017) |
| ISO/IEC TR 90006:2013 | Information technology — Guidelines for the application of ISO 9001:2008 to IT service management and its integration with ISO/IEC 20000-1:2011 |
| I.S. EN ISO 9000:2015 | QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY (ISO 9000:2015) |
| 15/30329382 DC : 0 | BS EN 9120 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENSE DISTRIBUTORS |
| 14/30273523 DC : 0 | BS EN ISO 9001 - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS |
| BS EN ISO 15378:2017 | Primary packaging materials for medicinal products. Particular requirements for the application of ISO 9001:2015, with reference to good manufacturing practice (GMP) |
| PREN 9100 : 200P4 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR AVIATION, SPACE AND DEFENCE ORGANIZATIONS |
| 16/30334735 DC : 0 | BS EN 15224 - HEALTH CARE SERVICES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS BASED ON EN ISO 9001:2015 |
| BIS IS/ISO 9000 : 2015 | QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY |
| PREN 15224 : DRAFT 2016 | HEALTH CARE SERVICES - QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS BASED ON EN ISO 9001:2015 |
| IWA 27:2017 | Guiding principles and framework for the sharing economy |
| EN ISO 9004:2018 | Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018) |
| DIN EN ISO 9000:2015-11 | QUALITY MANAGEMENT SYSTEMS - FUNDAMENTALS AND VOCABULARY (ISO 9000:2015) |
| ISO 9001:2015 | Quality management systems — Requirements |
| 18/30358588 DC : 0 | BS EN ISO 29001 - PETROLEUM, PETROCHEMICAL AND NATURAL GAS INDUSTRIES - SECTOR-SPECIFIC QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS FOR PRODUCT AND SERVICE SUPPLY ORGANIZATIONS |
| DIN EN 15224:2016-04 (Draft) | QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE |
| SAE AS9100D | Quality Management Systems - Requirements for Aviation, Space, and Defense Organizations |
| SAE AS9110C | Quality Management Systems – Requirements for Aviation Maintenance Organizations |
| I.S. EN ISO 9004:2009 | QUALITY MANAGEMENT - QUALITY OF AN ORGANIZATION - GUIDANCE TO ACHIEVE SUSTAINED SUCCESS (ISO 9004:2018) |
| ISO 9004:2018 | Quality management — Quality of an organization — Guidance to achieve sustained success |
| S.R. ISO/TS 9002:2016 | QUALITY MANAGEMENT SYSTEMS - GUIDELINES FOR THE APPLICATION OF ISO 9001:2015 |
| I.S. EN ISO 15378:2017 | PRIMARY PACKAGING MATERIALS FOR MEDICINAL PRODUCTS - PARTICULAR REQUIREMENTS FOR THE APPLICATION OF ISO 9001:2015, WITH REFERENCE TO GOOD MANUFACTURING PRACTICE (GMP) (ISO 15378:2017) |
| DIN EN ISO 9001:2015-11 | QUALITY MANAGEMENT SYSTEMS - REQUIREMENTS (ISO 9001:2015) |
| BS EN ISO 9000:2015 | Quality management systems. Fundamentals and vocabulary |
| BS EN ISO 9001:2015 | Quality management systems. Requirements |
| DIN EN 15224:2017-05 | QUALITY MANAGEMENT SYSTEMS - EN ISO 9001:2015 FOR HEALTHCARE |
| I.S. EN ISO 9004:2018 | Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018) |
| UNE-ISO/TS 9002:2017 | Quality management systems -- Guidelines for the application of ISO 9001:2015 |
| UNE 179008:2016 | Quality management system for liver transplantation units |
| UNE 179002:2018 | Health services. Quality management system for health care transport organization. |
| UNE-EN 15224:2017 | Quality management systems - EN ISO 9001:2015 for healthcare |
| UNE-EN ISO 9000:2015 | Quality management systems - Fundamentals and vocabulary (ISO 9000:2015) |
| UNE-EN ISO 9001:2015 | Quality management systems - Requirements (ISO 9001:2015) |
| ISO/TS 9002:2016 | Quality management systems — Guidelines for the application of ISO 9001:2015 |
| ISO 10001:2007 | Quality management — Customer satisfaction — Guidelines for codes of conduct for organizations |
| ISO/IEC Guide 76:2008 | Development of service standards — Recommendations for addressing consumer issues |
| ISO 19011:2011 | Guidelines for auditing management systems |
| ISO 10015:1999 | Quality management — Guidelines for training |
| ISO/IEC 27001:2013 | Information technology — Security techniques — Information security management systems — Requirements |
| ISO 9241-151:2008 | Ergonomics of human-system interaction — Part 151: Guidance on World Wide Web user interfaces |
| ISO 10004:2012 | Quality management — Customer satisfaction — Guidelines for monitoring and measuring |
| ISO/IEC 27002:2013 | Information technology — Security techniques — Code of practice for information security controls |
| ISO 10003:2007 | Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations |
| ISO 10002:2014 | Quality management — Customer satisfaction — Guidelines for complaints handling in organizations |
| ISO 9004:2009 | Managing for the sustained success of an organization — A quality management approach |
| ISO/TR 10013:2001 | Guidelines for quality management system documentation |
| ISO 9001:2015 | Quality management systems — Requirements |
| ISO 9000:2015 | Quality management systems — Fundamentals and vocabulary |
| SA HB 13485:2020 | AS ISO 13485:2017 - Medical devices - A practical guide |
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