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TR 102 612 : 1.1.1
Current
The latest, up-to-date edition.
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HUMAN FACTORS (HF); EUROPEAN ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF PRODUCTS AND SERVICES IN THE ICT DOMAIN (EUROPEAN COMMISSION MANDATE M 376, PHASE 1)
Hardcopy , PDF
English
Intellectual Property Rights
Foreword
0 Executive summary
1 Scope
2 References
2.1 Normative references
2.2 Informative references
3 Definitions and abbreviations
3.1 Definitions
3.2 Abbreviations
4 Approach, methodology and contexts of use
4.1 Approach and methodology
4.2 User abilities and impairments
4.3 Contexts of use and user roles
5 ICT products and services bought by public procurers
5.1 General
5.2 International
5.3 European
5.4 National studies
5.5 Summary and conclusions
6 Existing functional accessibility requirements for public
ICT procurement
6.1 General
6.2 International requirements
6.3 Intra- and pan-European requirements
6.4 EU and EFTA Member state requirements
6.5 Other national requirements
6.6 Summary and conclusions
7 Relevant European and international standards
7.1 General
7.2 Standards identified
7.3 Summary and conclusions
8 ICT user requirements and mapping
8.1 ISO/IEC PDTR 29138-1: User requirements mapping
8.2 UN Convention on the Rights of Persons with Disabilities:
User requirements mapping
8.3 EG 202 320: User requirements mapping
9 Functional requirements
9.1 Introduction
9.2 Functional requirements
9.3 Hardware
9.4 Software and electronic content
9.5 Audio visual equipment
9.6 Audio/visual content
9.7 Real-time conversation
9.8 Authoring tools
9.9 Information documentation and technical support
9.10 Implementation, operation and maintenance
9.11 Documents consulted
10 Gaps in accessibility requirements
10.1 New user accessibility requirements
10.2 Additional functional requirements
10.3 Summary and conclusions
11 Conclusions and considerations for M 376 Phase II (and beyond)
11.1 General conclusions
11.2 Standardization work programme considerations
11.3 Required deliverables
11.4 Other deliverables required by Phase II
11.5 Additional recommendations and considerations
Annex A: US Section 508 and the Canadian toolkit
A.1 General
A.2 US (Section 508)
A.3 The Canadian Accessible Product Toolkit (APT)
Annex B: List of applicable CPV codes
Annex C: Procurement legislation and ICT products and services
procured in the EU and EFTA Member states
C.1 Process and results
C.2 Austria
C.3 Belgium
C.4 Bulgaria
C.5 Cyprus
C.6 Denmark
C.7 Estonia
C.8 Finland
C.9 France
C.10 Germany
C.11 Greece
C.12 Hungary
C.13 Iceland
C.14 Ireland
C.15 Italy
C.16 Latvia
C.17 Liechtenstein
C.18 Lithuania
C.19 Luxembourg
C.20 Malta
C.21 Netherlands
C.22 Norway
C.23 Poland
C.24 Portugal
C.25 Romania
C.26 Slovakia
C.27 Slovenia
C.28 Spain
C.29 Sweden
C.30 Switzerland
C.31 UK
Annex D: National eAccessibility procurement requirements
D.1 Procurement requirements in EU and EFTA Member states
D.2 Other national requirements
Annex E: Standards with accessibility requirements
E.1 International standards
E.2 European standards
E.3 National standards in Europe
E.4 Other national standards
Annex F: Bibliography
History
Gives: 1) an inventory of ICT products and services that are usually bought by public procurers; 2) a listing of existing functional accessibility requirements in EU and EFTA Member States and internationally; 3) the identification of gaps where no accessibility requirements exist and suggestions for developing missing or additional requirements; 4) a list of existing national, European and international standards and technical specifications which might comply with functional accessibility requirements; and 5) a proposal for standardization work for the development of requirements and award criteria that still do not exist or that are not yet standardized.
Committee |
HF
|
DocumentType |
Standard
|
Pages |
219
|
PublisherName |
European Telecommunications Standards Institute
|
Status |
Current
|
TR 101 552 : 1.0.0 | GUIDANCE FOR THE APPLICATION OF CONFORMITY ASSESSMENT TO ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE |
I.S. EN 301549:2015 | ACCESSIBILITY REQUIREMENTS SUITABLE FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE |
S.R. CWA 16266:2011 | CURRICULUM FOR TRAINING ICT PROFESSIONALS IN UNIVERSAL DESIGN |
BS EN 301549:2015 | Accessibility requirements suitable for public procurement of ICT products and services in Europe |
S.R. CEN/CLC/ETSI/TR 101 552:2014 | GUIDANCE FOR THE APPLICATION OF CONFORMITY ASSESSMENT TO ACCESSIBILITY REQUIREMENTS FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE |
TR 101 550 : 1.1.1 | DOCUMENTS RELEVANT TO EN 301 549 'ACCESSIBILITY REQUIREMENTS SUITABLE FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE' |
EN 301 549 : 1.1.2 | ACCESSIBILITY REQUIREMENTS SUITABLE FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE |
18/30374552 DC : 0 | BS EN 301549 - ACCESSIBILITY REQUIREMENTS FOR ICT PRODUCTS AND SERVICES |
TR 102 972 : 1.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GENERIC USER INTERFACE ELEMENTS FOR 3G/UMTS MOBILE DEVICES, SERVICES AND APPLICATIONS |
S.R. CEN/CLC/ETSI TR 101550:2014 | DOCUMENTS RELEVANT TO EN 301 549 'ACCESSIBILITY REQUIREMENTS SUITABLE FOR PUBLIC PROCUREMENT OF ICT PRODUCTS AND SERVICES IN EUROPE' |
TR 102 133 : 1.1.1 | HUMAN FACTORS (HF); ACCESS TO ICT BY YOUNG PEOPLE: ISSUES AND GUIDELINES |
TR 101 806 : 1.1.1 | HUMAN FACTORS (HF); GUIDELINES FOR TELECOMMUNICATION RELAY SERVICES FOR TEXT TELEPHONES |
ISO 10075-2:1996 | Ergonomic principles related to mental workload — Part 2: Design principles |
ISO 9241-400:2007 | Ergonomics of humansystem interaction Part 400: Principles and requirements for physical input devices |
ISO 9241-11:1998 | Ergonomic requirements for office work with visual display terminals (VDTs) Part 11: Guidance on usability |
TS 122 226 : 13.0.0 | DIGITAL CELLULAR TELECOMMUNICATIONS SYSTEM (PHASE 2+) (GSM); UNIVERSAL MOBILE TELECOMMUNICATIONS SYSTEM (UMTS); LTE; GLOBAL TEXT TELEPHONY (GTT); STAGE 1 (3GPP TS 22.226 VERSION 14.0.0 RELEASE 14) |
TR 102 125 : 1.1.1 | HUMAN FACTORS (HF); POTENTIAL HARMONIZED UI ELEMENTS FOR MOBILE TERMINALS AND SERVICES |
ISO 9241-171:2008 | Ergonomics of human-system interaction — Part 171: Guidance on software accessibility |
ETR 160 : 20001 | HUMAN FACTORS (HF); HUMAN FACTORS ASPECTS OF MULTIMEDIA TELECOMMUNICATIONS |
EG 201 013 : 1.1.1 | HUMAN FACTORS (HF); DEFINITIONS, ABBREVIATIONS AND SYMBOLS |
ISO 9241-10:1996 | Ergonomic requirements for office work with visual display terminals (VDTs) Part 10: Dialogue principles |
ISO 9241-9:2000 | Ergonomic requirements for office work with visual display terminals (VDTs) Part 9: Requirements for non-keyboard input devices |
TR 102 415 : 1.1.1 | HUMAN FACTORS (HF); TELECARE SERVICES; ISSUES AND RECOMMENDATIONS FOR USER ASPECTS |
ISO 9241-110:2006 | Ergonomics of human-system interaction Part 110: Dialogue principles |
EG 202 048 : 1.1.1 | HUMAN FACTORS (HF); GUIDELINES ON THE MULTIMODALITY OF ICONS, SYMBOLS AND PICTOGRAMS |
IEC 60118-6:1999 | Hearing aids - Part 6: Characteristics of electrical input circuits for hearing aids |
CEN/CLC Guide 6:2014 | Guide for addressing accessibility in standards |
IEC 60118-1:1995+AMD1:1998 CSV | Hearing aids - Part 1: Hearing aids with induction pick-up coil input |
UNE 153010:2012 | Subtitling for deaf and hard-of-hearing people. |
ES 202 076 : 2.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GENERIC SPOKEN COMMAND VOCABULARY FOR ICT DEVICES AND SERVICES |
TR 102 520 : 1.1.2 | HUMAN FACTORS (HF); ACCESS SYMBOLS FOR USE WITH VIDEO CONTENT AND ICT DEVICES; DEVELOPMENT AND EVALUATION |
UNE 139804:2007 | Guidance on the use of the Spanish Sign Language on computer networks. |
EG 202 132 : 1.1.1 | HUMAN FACTORS (HF); USER INTERFACES; GUIDELINES FOR GENERIC USER INTERFACE ELEMENTS FOR MOBILE TERMINALS AND SERVICES |
ISO 9241-12:1998 | Ergonomic requirements for office work with visual display terminals (VDTs) Part 12: Presentation of information |
1989/336/EEC : 1989 | COUNCIL DIRECTIVE OF 3 MAY 1989 ON THE APPROXIMATION OF THE LAWS OF THE MEMBER STATES RELATING TO ELECTROMAGNETIC COMPATIBILITY |
ISO 9355-1:1999 | Ergonomic requirements for the design of displays and control actuators — Part 1: Human interactions with displays and control actuators |
SR 002 180 : 1.1.1 | REQUIREMENTS FOR COMMUNICATION OF CITIZENS WITH AUTHORITIES/ORGANIZATIONS IN CASE OF DISTRESS (EMERGENCY CALL HANDLING) |
IEC 60118-13:2016 | Electroacoustics - Hearing aids - Part 13: Electromagnetic compatibility (EMC) |
ISO 9241-151:2008 | Ergonomics of human-system interaction Part 151: Guidance on World Wide Web user interfaces |
ISO/IEC 11581-2:2000 | Information technology User system interfaces and symbols Icon symbols and functions Part 2: Object icons |
UNE 139802:2009 | Guidance on software accessibility |
EG 202 325 : 1.1.1 | HUMAN FACTORS (HF); USER PROFILE MANAGEMENT |
EG 202 116 : 1.2.2 | HUMAN FACTORS (HF); GUIDELINES FOR ICT PRODUCTS AND SERVICES; "DESIGN FOR ALL" |
ETS 300 375 : 20001 | HUMAN FACTORS (HF) - PICTOGRAMS FOR POINT-TO-POINT VIDEOTELEPHONY |
ISO 9241-7:1998 | Ergonomic requirements for office work with visual display terminals (VDTs) Part 7: Requirements for display with reflections |
EG 202 417 : 1.1.2 | HUMAN FACTORS (HF); USER EDUCATION GUIDELINES FOR MOBILE TERMINALS AND SERVICES |
ISO/IEC 11581-5:2004 | Information technology — User system interfaces and symbols — Icon symbols and functions — Part 5: Tool icons |
ES 202 975 : 2.1.1 | HUMAN FACTORS (HF); REQUIREMENTS FOR RELAY SERVICES |
ETR 334 : 20001 | HUMAN FACTORS (HF) - THE IMPLICATIONS OF HUMAN AGEING FOR THE DESIGN OF TELEPHONE TERMINALS |
ISO/IEC 18035:2003 | Information technology — Icon symbols and functions for controlling multimedia software applications |
ISO/IEC 24738:2006 | Information technology — Icon symbols and functions for multimedia link attributes |
EG 202 320 : 1.2.1 | HUMAN FACTORS (HF); DUPLEX UNIVERSAL SPEECH AND TEXT (DUST) COMMUNICATIONS |
UNE 139801:2003 | Computer applications for people with disabilities. Computer accessibility requirements. Hardware. |
TR 102 068 : 1.1.3 | HUMAN FACTORS (HF); REQUIREMENTS FOR ASSISTIVE TECHNOLOGY DEVICES IN ICT |
ISO/IEC TR 19766:2007 | Information technology Guidelines for the design of icons and symbols accessible to all users, including the elderly and persons with disabilities |
ISO/IEC 26514:2008 | Systems and software engineering Requirements for designers and developers of user documentation |
ETR 345 : 20001 | HUMAN FACTORS (HF) - CHARACTERISTICS OF TELEPHONE KEYPADS AND KEYBOARDS - REQUIREMENTS OF ELDERLY AND DISABLED PEOPLE |
ISO/IEC 18019:2004 | Software and system engineering Guidelines for the design and preparation of user documentation for application software |
ETS 300 488 : 20001 | TERMINAL EQUIPMENT (TE) - TELEPHONY FOR HEARING IMPAIRED PEOPLE - CHARACTERISTICS OF TELEPHONE SETS THAT PROVIDE ADDITIONAL RECEIVING AMPLIFICATION FOR THE BENEFIT OF THE HEARING IMPAIRED |
ISO/IEC 10779:2008 | Information technology Office equipment accessibility guidelines for elderly persons and persons with disabilities |
ISO 9355-3:2006 | Ergonomic requirements for the design of displays and control actuators — Part 3: Control actuators |
EG 202 487 : 1.1.2 | HUMAN FACTORS (HF); USER EXPERIENCE GUIDELINES; TELECARE SERVICES (EHEALTH) |
TS 102 577 : 1.1.1 | HUMAN FACTORS (HF); PUBLIC INTERNET ACCESS POINTS (PIAPS) |
TIA 1083 : B2015 | TELECOMMUNICATIONS COMMUNICATIONS PRODUCTS HANDSET MAGNETIC MEASUREMENT PROCEDURES AND PERFORMANCE REQUIREMENTS |
ISO/TS 16071:2003 | Ergonomics of human-system interaction Guidance on accessibility for human-computer interfaces |
EG 202 191 : 1.1.1 | HUMAN FACTORS (HF); MULTIMODAL INTERACTION, COMMUNICATION AND NAVIGATION GUIDELINES |
ISO/IEC Guide 71:2014 | Guide for addressing accessibility in standards |
EG 202 518 : 1.4.1 | SPEECH AND MULTIMEDIA TRANSMISSION QUALITY (STQ); ACOUSTIC OUTPUT OF TERMINAL EQUIPMENT; MAXIMUM LEVELS AND TEST METHODOLOGY FOR VARIOUS APPLICATIONS |
ETS 300 767 : 20001 | HUMAN FACTORS (HF); TELEPHONE PREPAYMENT CARDS; TACTILE IDENTIFIER |
EG 202 416 : 1.1.2 | HUMAN FACTORS (HF); USER INTERFACES; SETUP PROCEDURE DESIGN GUIDELINES FOR MOBILE TERMINALS AND SERVICES |
ISO/IEC 11581-1:2000 | Information technology User system interfaces and symbols Icon symbols and functions Part 1: Icons General |
ISO/TR 22411:2008 | Ergonomics data and guidelines for the application of ISO/IEC Guide 71 to products and services to address the needs of older persons and persons with disabilities |
UNE 139803:2012 | Web content accessibility requirements. |
TS 102 511 : 1.1.1 | HUMAN FACTORS (HF); AT COMMANDS FOR ASSISTIVE MOBILE DEVICE INTERFACES |
EG 202 421 : 1.1.1 | HUMAN FACTORS (HF); MULTICULTURAL AND LANGUAGE ASPECTS OF MULTIMEDIA COMMUNICATIONS |
TR 101 767 : 1.1.1 | HUMAN FACTORS (HF); SYMBOLS TO IDENTIFY TELECOMMUNICATIONS FACILITIES FOR DEAF AND HARD OF HEARING PEOPLE; DEVELOPMENT AND EVALUATION |
TR 103 073 : 1.1.1 | UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); IMPROVING COMMUNICATIONS FOR DISABLED, YOUNG AND ELDERLY PEOPLE |
IEC 60118-4:2014+AMD1:2017 CSV | Electroacoustics - Hearing aids - Part 4: Induction-loop systems for hearing aid purposes - System performance requirements |
ES 202 130 : 2.1.2 | HUMAN FACTORS (HF); USER INTERFACES; CHARACTER REPERTOIRES, ORDERINGS AND ASSIGNMENTS TO THE 12-KEY TELEPHONE KEYPAD |
ISO/IEC TR 19765:2007 | Information technology Survey of icons and symbols that provide access to functions and facilities to improve the use of information technology products by the elderly and persons with disabilities |
EG 202 534 : 1.1.3 | HUMAN FACTORS (HF); GUIDELINES FOR REAL-TIME PERSON-TO-PERSON COMMUNICATION SERVICES |
EG 202 249 : 1.1.1 | UNIVERSAL COMMUNICATIONS IDENTIFIER (UCI); GUIDELINES ON THE USABILITY OF UCI BASED SYSTEMS |
IEEE/ANSI C63.19-2011 REDLINE | American National Standard Methods of Measurement of Compatibility between Wireless Communications Devices and Hearing Aids |
TS 126 114 : 13.3.0 | UNIVERSAL MOBILE TELECOMMUNICATIONS SYSTEM (UMTS); LTE; IP MULTIMEDIA SUBSYSTEM (IMS); MULTIMEDIA TELEPHONY; MEDIA HANDLING AND INTERACTION (3GPP TS 26.114 VERSION 14.7.0 RELEASE 14) |
EG 201 103 : 1.1.1 | HUMAN FACTORS (HF); HUMAN FACTORS ISSUES IN MULTIMEDIA INFORMATION RETRIEVAL SERVICES (MIRS) |
ISO/IEC 11581-6:1999 | Information technology User system interfaces and symbols Icon symbols and functions Part 6: Action icons |
ISO 9241-8:1997 | Ergonomic requirements for office work with visual display terminals (VDTs) Part 8: Requirements for displayed colours |
EG 202 423 : 1.1.1 | HUMAN FACTORS (HF); GUIDELINES FOR THE DESIGN AND DEPLOYMENT OF ICT PRODUCTS AND SERVICES USED BY CHILDREN |
ISO 13407:1999 | Human-centred design processes for interactive systems |
IEC 60118-2:1983 | Hearing aids. Part 2: Hearing aids with automatic gain control circuits |
ES 201 125 : 1.1.1 | HUMAN FACTORS (HF); UNIVERSAL PERSONAL TELECOMMUNICATIONS (UPT); SPECIFICATION OF THE MINIMUM MAN-MACHINE INTERFACE (MMI) FOR PHASE 1 UPT |
ISO/IEC 11581-3:2000 | Information technology User system interfaces and symbols Icon symbols and functions Part 3: Pointer icons |
ISO/IEC Guide 7:1994 | Guidelines for drafting of standards suitable for use for conformity assessment |
ETR 297 : 20001 | HUMAN FACTORS (HF) |
ISO 9241-410:2008 | Ergonomics of human-system interaction Part 410: Design criteria for physical input devices |
ISO 9355-2:1999 | Ergonomic requirements for the design of displays and control actuators — Part 2: Displays |
ISO 13406-2:2001 | Ergonomic requirements for work with visual displays based on flat panels Part 2: Ergonomic requirements for flat panel displays |
EG 202 745 : 1.1.1 | HUMAN FACTORS (HF); GUIDELINES ON THE PROVISION OF ICT SERVICES TO YOUNG CHILDREN |
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